RAGHAVENDRA SIDDAPPA
Bangalore North
Summary
Dynamic Business Analyst with a proven track record at Novo Nordisk GBS, excelling in regulatory compliance and process optimization. Spearheaded R2R enhancements, driving significant efficiency gains through automation. Adept at vendor management and team leadership, fostering collaboration to achieve superior service outcomes and operational excellence.
Overview
15
15
years of professional experience
2
2
Certification
Work History
Business Analyst
Novo Nordisk GBS
05.2021 - 01.2025
- Provided daily L2/L3 technical support to global stakeholders, leveraging ServiceNow for efficient incident resolution.
- Directed comprehensive system configuration and documentation efforts (URS, FDS, CIL), ensuring accuracy and compliance.
- Orchestrated change releases, meticulously ensuring SOX and audit readiness for all system deployments.
- Coordinated User Acceptance Testing (UAT) activities to ensure stringent validation compliance and system integrity.
- Business Analyst with hands-on experience in eliciting, analyzing, and documenting business requirements through stakeholder interviews, workshops, and process walkthrough
- Proven ability to translate business needs into BRDs, FRDs, and user stories, ensuring clarity and alignment between business and technical teams.
- Collaborated with external vendors to implement system enhancements and ensure optimal performance stability.
- Spearheaded continuous improvement initiatives across Record-to-Report (R2R) processes, identifying gaps and executing optimization strategies.
- Strengthened process controls and audit readiness, significantly improving the integrity of financial reporting.
- Streamlined General Ledger (GL) activities, reconciliations, intercompany transactions, and financial close processes for increased efficiency.
- Collaborated with business users and IT teams to convert high-level business needs into detailed user stories and acceptance criteria, supporting Agile sprint planning and on-time delivery.
- Aligned R2R process frameworks with international financial reporting standards (IFRS), GAAP, and internal audit controls.
- Implemented Robotic Process Automation (RPA) and AI-based solutions, driving significant process automation and efficiency gains.
- Established robust governance frameworks and Key Performance Indicators (KPIs) to enhance R2R process transparency and accountability.
Senior Technical Support Engineer
Azuga Telematics Pvt Ltd
04.2018 - 09.2020
- Managed end-to-end technical incidents, consistently achieving and surpassing Service Level Agreement (SLA) compliance.
- Executed strategic process improvements that significantly enhanced customer satisfaction levels.
- Developed and delivered training programs for technical teams, strengthening their troubleshooting capabilities and performance.
Sr Service Support Analyst
Unisys Global Pvt. Ltd.
07.2010 - 10.2017
- Directed critical incident response efforts for high-severity issues, minimizing downtime and business impact.
- Mentored and guided support analysts, significantly enhancing their problem resolution performance and efficiency.
- Developed comprehensive escalation reports, providing insights that drove improved service outcomes and operational effectiveness.
Education
BBA -
Gandhi Institute of Technology,
Bangalore04-2018
Skills
- Regulatory Compliance
- Vendor Management
- Incident Management
- Client Engagement
- Process Optimization
- Team Leadership
- Change Management
- System Analysis
- IT Operations
- ServiceNow
- Business requirements elicitation
- Documenting business processes
- User acceptance testing
- Stakeholder collaboration
- Internal auditing
Certification
- ITIL V3, 2015
- SAFE Scrum, 2025
Accomplishments
- Led continuous improvement across Record-to-Report (R2R) processes through gap analysis and optimization execution.
- Implemented Robotic Process Automation (RPA) and AI-based solutions, driving significant process automation and efficiency gains.
- Managed complex transformation projects, encompassing system upgrades and harmonization initiatives to optimize IT infrastructure.
- Orchestrated change releases, meticulously ensuring SOX and audit readiness for all system deployments.
Timeline
Business Analyst
Novo Nordisk GBS
05.2021 - 01.2025
Senior Technical Support Engineer
Azuga Telematics Pvt Ltd
04.2018 - 09.2020
Sr Service Support Analyst
Unisys Global Pvt. Ltd.
07.2010 - 10.2017
BBA -
Gandhi Institute of Technology,