Raghavendra Hegde Hegde

• Met with customers to discuss service needs and develop effective and practical solutions.
• Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
• Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
• Met with customers to discuss service needs and offer available solutions.
• Resolved customer complaints in professional and timely manner.
• Developed and maintained positive relationships with customers to build rapport and trust.
• Coordinated with other departments to maintain streamlined and productive workflow.
• Hired, trained and supervised team of service staff members to meet business goals.
• Analyzed service reports to identify areas of improvement.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

• Monitored team performance to assess training requirements and areas in need of improvement.
• Met with senior management to determine needs and develop roadmaps.
• Implemented and maintained high standards of quality in all areas.
• Supervised creation of exciting merchandise displays to catch attention of store customers.
• Assisted in recruiting, hiring and training of team members.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Trained new employees on proper protocols and customer service standards.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Mitigated business risks by working closely with staff members and assessing performance.

• Managed internal operational standards and productivity targets.
• Collected customer feedback and made business adjustments to improve retention and satisfaction.
• Generated reports detailing findings and recommendations.
• Deployment, Service call and de installation day to day planing
• Day to Day target achievement
• Priorities the calls and complete the task on priority basis
• Publish the data daily, Weekly and monthly
• Engineers leave plan
• Rooster plan on festival and national holiday

* Planning installation and service call

* Team Management