Raghavendran Kasiraman

• Led team of 6–8 in cash application for US-based client, enhancing collaboration and productivity.
• AI Automation using VBA: Implemented AI-driven automation in the payment application process, reducing turnaround time (TAT) by 30%, improving accuracy by 25%, and minimizing manual intervention to eliminate errors.
• Facilitated timely customer remittances before due dates, strengthening cash flow and decreasing outstanding receivables by 15%.
• Client Reporting & Forecasting: Delivered bi-weekly decks and Monthly Business Review (MBR) presentations with 100% data accuracy, providing clients with insights into FTE utilization, bandwidth, and volume forecasting. Enhanced transparency and boosted client confidence in process performance.
• Streamlined workflows and optimized resource allocation, achieving 20% increase in process efficiency.

Cash Application (AR)

• Cash Application Management: Oversaw daily cash application process, applying payments against open invoices via Check, Wire, and Credit Card remittances; ensured 100% compliance with SLA timelines.
• Team Collaboration: Worked closely with a team to apply payments within SLA, achieving a 98% on-time application rate and reducing backlog significantly.
• Credit/Debit Memo Handling: Created and offset credit/debit memos per customer requests, improving customer satisfaction and reducing disputes by 20%.
• Payment Discrepancy Resolution: Investigated and resolved payment discrepancies, reconciling daily cash balances with zero variance tolerance.
• Month-End Closing: Issued credits, processed write-offs, prepared journal entries, and supported month-end closing, contributing to a 100% timely closure rate.
• Unapplied Cash (UAC) Investigation: Proactively investigated unapplied cash, coordinating with stations/departments to secure remittances, reducing UAC by 35%.
• Reporting Oversight: Managed daily and monthly reporting, including RACM (Risk Assessment & Control Matrix), enhancing risk visibility and compliance.
• Engaged with business partners daily, coordinated weekly intercompany transfers with IC/R2R, and connected monthly with P2P for refund status updates, facilitating cross-functional collaboration.
• Performance Reviews: Chaired monthly performance review sessions with team members, providing feedback, setting goals, and driving continuous improvement.
• Presented Monthly Performance Review (MPR) decks to management and business partners, highlighting process health and forecasting accuracy.
• Business Continuity Management (BCM): Acted as BCM lead, ensuring operational resilience and risk mitigation strategies were in place.
• Order-to-Cash (OTC) Training: Served as an authorized OTC trainer, successfully training over 25 professionals in cash application processes, strengthening team capability and knowledge base.

Collections (AR)

• Oversaw accounts receivable processes for 200+ U.S. customers, optimizing cash flow and enhancing client relationships within a major freight forwarding company.
• Engaged with central and retained organizations to escalate payment delays, enhancing communication strategies to reduce overdue receivables by 20%.
• Analyzed data and compiled weekly and monthly reports, maintaining 100% accuracy while providing actionable insights and escalating unresolved payments to leadership.
• Monitored collections processes, ensuring unresolved accounts were escalated efficiently to third-party collections, thereby strengthening overall receivables recovery.
• Dispute Resolution: Supervised four billing stations, conducting weekly root-cause analysis calls to resolve disputes within SLA/TAT, improving resolution efficiency by 30%.

• Write-offs & Reversals: Oversaw accounts receivables write-offs and payment reversals for low-value portfolios, ensuring compliance and accurate financial reporting.

• Cross-Functional Collaboration: Nurtured strong connects with business partners and finance teams, aligning intercompany transfers, refunds, and dispute resolutions to streamline end-to-end processes

Credit & Customer Master (AR)

• Credit & Customer Master Oversight: Orchestrated new customer profile creation and credit status reviews for DHL’s global portfolio, ensuring compliance with corporate credit policies and minimizing financial risk.
• Critical Credit Reviews: Conducted in-depth credit review discussions with business partners for high-risk customers exceeding credit limits, reducing exposure to bad debt by 20%.
• Oversaw intercompany transactions for financial accuracy
• Intercompany Collections & Payables: Managed worldwide intercompany collections/payables, strengthening global agent relationships and ensuring timely settlements across regions.
• Dispute Resolution: Coordinated with billing stations to resolve disputes and missing documentation, achieving 95% resolution rate within SLA/TAT.
• Facilitated agent inquiries with clear reporting: Addressed agent queries within stipulated timelines and prepared monthly AR statements, ageing summaries, and profit/loss share reports, enhancing transparency and financial control.
• Produced weekly reports on cash flow trends. Produced weekly cash flow reports to forecast receivables/payables, enabling proactive financial planning and enhanced liquidity management.
• Conducted audits for invoice accuracy: Audited invoices for accuracy, reconciled balance sheets, and validated accruals for AP payments, ensuring 100% compliance with audit standards.
• Managed allocation of payments for accuracy: Oversaw allocation and removal of AR payments, resolving customer queries and rectifying system errors to maintain financial accuracy.

O2C – Intercompany

• Intercompany Collections & Payables: Managed worldwide intercompany collections/payables, strengthening global agent relationships and ensuring timely settlements across regions.

• Dispute Resolution: Coordinated with billing stations to resolve disputes and missing documentation, achieving a 95% resolution rate within SLA/TATand improving customer trust.

• Agent Support & Reporting: Addressed agent queries within stipulated timelines and prepared monthly AR statements, ageing summaries, and profit/loss share reports, enhancing transparency and financial control.

• Cash Flow Forecasting: Produced weekly cash flow reports to forecast receivables/payables, enabling proactive financial planning and enhanced liquidity management.

• Audit & Compliance: Audited invoices for accuracy, reconciled balance sheets, and validated accruals for AP payments, ensuring 100% compliance with audit standards.

Payment Allocation: Oversaw allocation and removal of AR payments, resolving customer queries and rectifying system errors to maintain financial accuracy