Raghav Kalra

• Created and updated custom PL/SQL packages and triggers to meet client needs. Managed backend data updates in Argus tables (CASE, LM, CFG) using SQL to handle change controls.

• Fixed E2B reporting errors and import/export issues. Used a strong understanding of the Argus data model and Windows Job scheduling to keep the system running smoothly.

• Basic understanding of ETL processes and their integration with Argus Safety.

• Managed Argus Console configuration, including reporting rules, studies, products and user access.

• Worked on profile customization like updating Receive/Transmit logic, validation checks, conformance rules via backend and application.

• Handled MeDRA and WhoDrug dictionary loading and recoding.

• Knowledge of Axway Gateway, performed activities like certificate updates, Partner configurations, user creation.

• Executed system updates by writing and running Installation Procedures and Qualifications as part of quarterly releases.

• Implemented and optimized Dynatrace across Windows, Linux, and multi-cloud (AWS, Azure, GCP) environments, leveraging Smartscape and Davis AI for performance monitoring and root cause analysis, building dashboards with automated alerts, and resolving P1/P2 incidents through deep transaction trace analysis—reducing MTTR and improving system reliability.

• Worked as Argus Safety Support Analyst in a project for Japan-based Client.

• Managed tickets, change requests, and quarterly releases for Argus Safety, enhancing system functionality.

• Analyzed customer requirements to develop and execute targeted test scripts.

• Demonstrated understanding of PL/SQL programming language.