Shubham Srivastav

•Support Telecom applications (BSS/OSS) as a Technology Analyst ensuring high availability and SLA compliance.
•Analyze and resolve SQL-related data issues, including PL/SQL fixes, data reconciliation and hotfix deployment.
•Perform root cause analysis, log analysis and debugging code to prevent recurring incidents.
•Handle incident, problem and change management, including major outages and WAR-room coordination.
•Support application deployments, production validation and post release support
•Java J2EE based code tracing/debugging and applying hotfixes and implementing changes via CR
•Design and execute automation and UC4 jobs for bulk SQL operations and recurring tasks.
•Support data migration activities, resolving out-of-sync records and ensuring data consistency across systems.
•Monitor system health using Dynatrace and Kibana, proactively identifying performance and data issues.
•Create and maintain SQL scripts and shell scripts for operational efficiency.
•Work on Security application SailPoint IAM, supporting identity provisioning and access control.
As Domain Lead,
• Lead daily Scrum calls and coordinate work in an Agile setup.
• Mentor support engineers and conduct knowledge transfer sessions.
•Prepare incident reports, KBAs/ RCA documents, trend analysis and service reports.
•Collaborate with business and technical stakeholders to prioritize defects and enhancements, while effectively handling client meetings, delivering presentations

Worked as Consultant with Telenet
• Acted as primary on-site client contact, managing expectations and communication.
• Worked on critical and major Outages, ensuring rapid restoration of services.
• Performed PL/SQL analysis, data fixes and root cause investigations.
• Supported migration and release activities, validating data and application behavior.
• Mentored the offshore team and prepared Knowledge based articles.
• Collaborated with business and technical stakeholders to prioritize defects and enhancements.

• Performed SQL analysis, PL/SQL debugging and data correction for production defects.
• Worked extensively on problem management and change implementation.
• Performed RCA, log analysis and code debugging and fixed release related defects through Java code changes.
• Supported deployments, post-release validation and outage resolution.
• Actively participated in WAR-room and cross-team incident resolution.

• Resolved production incidents by analyzing and fixing Oracle database issues.
• Developed SQL scripts and UC4 automation for bulk data operations.
• Performed server monitoring and application health checks on Unix/Linux systems.