Raghu
Delhi
Summary
Sales and Business Development professional with over 12+ years of experience in franchise development, business expansion, B2B/B2C sales, retail operations, customer relationship management, and team leadership. Proven success in franchise partner acquisition, consultative selling, market expansion, revenue growth, and stakeholder management. Experienced in leading cross-functional teams, developing strategic partnerships, and delivering measurable business results across diverse industries. Strong communicator with excellent negotiation, presentation, and problem-solving abilities. Open to international opportunities and relocation.
Overview
3
3
Languages
13
13
years of professional experience
Work History
Franchise Sales Manager
International school of design
Gurugram, India
03.2026 - 07.2026
- Conducted investment presentations and business consultations.
- Developed franchise proposals and financial models.
- Cultivated relationships with entrepreneurs and investors to drive business growth.
- Negotiated commercial terms and partnership agreements.
- Managed end-to-end franchise onboarding across multiple regions.
- Supported new franchise centres from inquiry to launch.
- Achieved monthly onboarding targets consistently.
- Collaborated with marketing, operations, and academic teams to ensure project alignment.
Sales Manager
G.L Electronics
New Delhi, India
09.2024 - 09.2025
- Increased revenue through strategic client acquisition.
- Built new dealer and distributor networks, enhancing sales channels.
- Led Pan-India business development initiatives, expanding market reach.
- Maintained long-term customer relationships.
- Coordinated manufacturing and delivery schedules to optimise product availability.
Branch Sales Manager
Harold Premium Lights
Bangalore, India
06.2023 - 08.2024
- Led sales team to achieve targets through effective coaching and motivation.
- Increased showroom sales through consultative selling.
- Improved customer experience and branch profitability.
- Managed all aspects of branch operations to ensure seamless service delivery.
- Maintained inventory accuracy and streamlined operational processes for optimal performance.
Subject Matter Expert- Customer Support
Tech Mahindra
Noida , India
10.2019 - 05.2023
- Managed customer escalations to ensure prompt resolution of issues and maintain customer satisfaction.
- Delivered L1 technical support to resolve customer inquiries efficiently.
- Trained new team members to enhance onboarding experience and knowledge retention.
- Improved quality metrics.
- Supported process improvements.
Business Development Associate (Distributor)
QI Group
New Delhi, Delhi
05.2017 - 10.2021
- Built and managed distributor network to expand market reach.
- Conducted training sessions to enhance distributor capabilities.
- Developed business growth strategies that aligned with market trends.
- Directed marketing campaigns to attract new customers.
Process expert - Collections
Encore Capital Group
Gurugram, India
10.2015 - 05.2017
- Negotiated repayment plans with clients to establish terms that aligned with both client needs and company objectives.
- Implemented strategies that successfully reduced delinquency rates among clients.
- Managed collections portfolio, ensuring timely follow-up with clients to maintain strong relationships.
- Ensured regulatory compliance while prioritising customer satisfaction through effective service delivery.
Customer Service Representative
Arvato Bertelsmann
Gurugram, India
09.2013 - 10.2015
- Assisted customers through inbound support channels to resolve issues promptly.
- Answered and clarified customer queries to enhance satisfaction.
- Monitored service quality metrics to ensure high standards.
- Executed upselling strategies, contributing to increased sales opportunities.
Education
Bachelor of Business Administration - Commerce
Sarvodya Sr.Sec.school
New Delhi, DL01-2012
Skills
- Franchise development
- B2C & B2B Sales
- Sales Negotiation & Closing
- Lead conversion
- Cross-selling & Upselling
- Customer management
- Branch operations
- Inventory & Vendor
- Technical assistance
- Team leadership
Languages
Punjabi
Intermediate
B1
English
Advanced
C1
Hindi
Upper Intermediate
B2
Timeline
Franchise Sales Manager
International school of design
03.2026 - 07.2026
Sales Manager
G.L Electronics
09.2024 - 09.2025
Branch Sales Manager
Harold Premium Lights
06.2023 - 08.2024
Subject Matter Expert- Customer Support
Tech Mahindra
10.2019 - 05.2023
Business Development Associate (Distributor)
QI Group
05.2017 - 10.2021
Process expert - Collections
Encore Capital Group
10.2015 - 05.2017
Customer Service Representative
Arvato Bertelsmann
09.2013 - 10.2015
Bachelor of Business Administration - Commerce
Sarvodya Sr.Sec.school