Windows Support
Hi, I’m
Raghukul Singh
Cloud operations engineer
Noida,UP
Summary
Offering strong foundation in IT and cloud technologies, ready to learn and grow in cloud-centric role. Brings ability to quickly grasp new concepts and apply technical skills in cloud operations. Ready to use and develop scripting and automation skills in L1 Cloud support engineer role. Professional Cloud Operations Specialist with strong expertise in managing cloud infrastructures and ensuring seamless performance. Adept at leveraging automation, monitoring systems, and cloud platforms to optimize operations and drive efficiency. Strong emphasis on team collaboration and adaptability to dynamic environments. Proactive problem-solver with focus on delivering reliable, scalable solutions.
Overview
5
years of professional experience
5
years of post-secondary education
3
Certificates
Work History
ThalesNoida, Utter Pradesh
L1 Cloud operation Engineer
12.2021 - 08.2024
Job overview
- Assisted in capacity planning efforts by regularly monitoring resource utilization and forecasting future requirements based on historical trends and projected growth rates.
- Provided timely technical support to users experiencing issues with cloud-based applications or infrastructure components.
- Collaborated with cross-functional teams to ensure seamless integration of cloud services into existing architecture.
- Evaluated new technologies relevant to cloud operations engineering in order to recommend potential enhancements or upgrades that would improve overall system performance or costefficiency.
- Enhanced cloud infrastructure performance by implementing effective monitoring and alerting systems.
- Conducted performance analysis on cloud-hosted services using various monitoring tools to identify areas for improvement and optimization.
- Coordinated with vendors to troubleshoot complex infrastructure issues, escalating problems as necessary to ensure timely resolution and mitigate potential impact on service levels.
- Participated in on-call rotations as required, providing after-hours support to ensure system stability and swift resolution of critical incidents.
- Reduced downtime during maintenance windows with careful planning and execution of server updates and patches.
- Streamlined operational workflows for incident management, contributing to faster resolution times and increased overall efficiency.
- Educated non-technical team members about cloud operations concepts, best practices, and the benefits of adopting a cloud-first approach to IT services delivery.
- Maintained high availability of critical systems through proactive health checks, redundancy solutions, and disaster recovery planning.
- Used metrics to monitor application and infrastructure performance.
- Understood client needs and objectives by conducting proactive customer and data analysis.
Progressive Infotech Private LimitedNoida, Uttar Pradesh
Senior NOC Support Engineer
06.2019 - 05.2021
Job overview
- Planned and oversaw scheduled infrastructure upgrades and integration to respond to organizational demand.
- Answered and triaged requests for assistance in order to provide top-notch support.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
- Updated department documentation such as license databases, infrastructure maps and FAQs to maintain consistent response levels.
- Handled all calls to address customer inquiries and concerns.
- Maintained excellent attendance record, consistently arriving to work on time.
- Worked with all customers to understand needs and provide best service.
- Increased customer satisfaction by resolving issues.
- Resolved all problems, improved operations and provided exceptional client support.
- Monitored of 100+ clients.
Education
Bansal Institute of Science And TechnologyBhopal, M.P.
Bachelor of Engineering from Computer Science
07.2015 - 04.2019
Aditya Birla Intermediate CollegeRenusagar, U.P. (India)
from Physics, Chemistry, Math
06.2012 - 04.2013
Aditya Birla Intermediate CollegeRenusagar, U.P. (India)
from Computer Science
06.2010 - 04.2011
Skills
Problem resolution
undefinedInterests
Cloud support
Certification
AWS Solution Architect Associate Certified, (https://www.credly.com/users/raghukul-singh)
Timeline
AWS Solution Architect Professional Certified (https://www.credly.com/badges/ec7b5ec6-d482-42a2-b7b45ce7acf954ac/public_url)
03-2025
Microsoft Azure Fundamentals(AZ-900), (https://learn.microsoft.com/api/credentials/share/en-us/RaghukulSingh-9813/158F4C96AACE695A?sharingId=129E67BC9DAFD9E6)
12-2024
L1 Cloud operation Engineer
Thales
12.2021 - 08.2024
AWS Solution Architect Associate Certified, (https://www.credly.com/users/raghukul-singh)
07-2021
Senior NOC Support Engineer
Progressive Infotech Private Limited
06.2019 - 05.2021
Bansal Institute of Science And Technology
Bachelor of Engineering from Computer Science
07.2015 - 04.2019
Aditya Birla Intermediate College
from Physics, Chemistry, Math
06.2012 - 04.2013
Aditya Birla Intermediate College
from Computer Science
06.2010 - 04.2011
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