Raghul Siva

• Managed Zoho-based systems supporting over 32,000 users, ensuring stability, scalability, and optimal performance across platforms.
• Led end-to-end delivery of Zoho CRM, Zoho Creator, and Zoho Desk projects, including planning, execution, and stakeholder coordination.
• Oversaw the development and rollout of mobile web solutions, improving accessibility and user engagement across field teams.
• Attendance Management Implementation:
  Spearheaded the design and implementation of an integrated attendance management solution within Zoho CRM, streamlining workforce tracking across web and mobile platforms.
  Collaborated with HR and operations stakeholders to gather requirements and define project scope.
  Directed user acceptance testing (UAT) and ensured successful deployment aligned with business needs.
  Monitored post-implementation performance and drove continuous improvements.
• Leader App Project:
  Led the successful delivery of the Leader App initiative, enhancing sales team collaboration, visibility, and performance tracking.
  Defined project roadmap, managed timelines, and ensured alignment with organizational goals.
  Coordinated with cross-functional teams to deliver key features and improvements.
• Conducted in-depth business analysis to identify process gaps and optimization opportunities, translating insights into actionable project plans.
• Worked closely with technical teams to ensure solutions were delivered on time, within scope, and aligned with business objectives.
• Facilitated training sessions and user onboarding, ensuring smooth adoption and effective utilization of implemented systems.

Subprojects:

Managed projects efficiently within Zoho Projects, ensuring collaboration and delivering high-quality solutions.

• Star Health Project Zoho Developer role for implementing and managing zoho desk based upon client requirements .Developed custom webtabs to enhance user experience and streamline data management.
  
• TVS Project Zoho and Web Developer role and Contributed to the successful integration of Zoho CRM support phase and web development as widget for TVS for implementing Job card feature. Implemented custom features and modules to improve system efficiency and user interaction.
  

CRM Project Management: Led the planning and execution of CRM projects, aligning initiatives with sales, marketing, and customer experience goals. Collaborated with stakeholders to define project scope, timelines, and deliverables for CRM enhancements and implementations. Oversaw the deployment and optimization of CRM solutions, ensuring high user adoption and business alignment. Directed the development of dashboards and reporting frameworks to support data-driven decision-making.

ERP Project Delivery: Managed end-to-end ERP projects focused on streamlining business processes across finance, supply chain, and HR functions. Collaborated with cross-functional teams to gather requirements and prioritize deliverables. Analyzed business processes to identify improvement opportunities and drive efficiency through ERP solutions. Coordinated with vendors and internal teams to implement upgrades and ensure seamless system integration.

Project Planning and Requirements Management: Facilitated workshops and stakeholder discussions to gather and refine business requirements. Translated business needs into structured project plans, functional specifications, and execution roadmaps. Ensured project deliverables met defined requirements, timelines, and quality standards. Maintained comprehensive project documentation, including workflows, configurations, and guidelines.

Stakeholder and Team Management: Collaborated with cross-functional teams including IT, sales, marketing, finance, and operations to ensure smooth project execution. Acted as the primary liaison between business stakeholders and technical teams, ensuring clear communication and alignment. Led training sessions and supported change management initiatives to drive user adoption and system effectiveness.

Continuous Improvement and Governance: Monitored project performance, identified risks and issues, and implemented corrective actions to ensure successful delivery. Established best practices and governance frameworks for CRM and ERP project execution. Stayed updated on industry trends and emerging technologies to drive innovation. Led initiatives to continuously improve business processes and system functionality.

• Spearheaded the development of Zoho CRM extensions, including PayPal, Payway, Burst SMS, FedEx, UPS, and Amazon Seller Central integrations.
• Designed and implemented a comprehensive PayPal integration for Zoho CRM, revolutionizing financial management processes.
• Led the conceptualization and development of a robust Payway integration for Zoho CRM, enhancing payment collection processes.
• Innovated and executed a strategic integration of Burst SMS capabilities within Zoho Desk, improving customer engagement.
• Successfully implemented FedEx and UPS extensions for Zoho CRM, streamlining shipping processes.
• Played a key role in integrating Amazon Seller Central seamlessly with Zoho CRM, facilitating efficient order processing and inventory management.