Anita Adhikari

Results-driven Zoho/Web developer with a strong passion for continuous learning and programming. Successfully enhanced businesses' online presence by creating dynamic, user-friendly, and feature-rich websites using WordPress. Currently employed as a Zoho Developer at IIFL Home Loans in Gurugram, specializing in customizing and integrating Zoho applications to streamline business operations and improve efficiency. Solid background in web development and Zoho CRM, with a focus on delivering innovative solutions for driving business growth.

Zoho Developer & Customer Service Support Specialist

IIFL Home Loan, Gurugram
Zoho Application Developer | Integration Specialist | Workflow Automation Expert

• Zoho Application Development: Customized and developed Zoho applications to meet business needs, enhancing functionality and user experience.
• CRM Integration: Integrated Zoho CRM with business systems to streamline operations and improve data flow.
• Workflow Automation: Automated business processes to reduce manual tasks and boost productivity.
• Third-Party Integrations: Integrated Zoho with APIs (e.g., WhatsApp) to improve communication and system capabilities.
• Technical Documentation: Created manuals to standardize software development practices for IT teams.
• Deployment & Maintenance: Managed software deployment, updates, and bug fixes, ensuring minimal disruption.
• Code Modernization: Updated legacy code for better performance, scalability, and reliability.

TATA Play, Deloitte India
Zoho Creator Consultant | Solution Architect

• Developed custom Zoho Creator applications for customer service and support.
• Managed Zoho databases for optimal data storage and retrieval.
• Troubleshot and resolved technical issues, ensuring smooth integrations with third-party systems.

Browns Transformation Journey, Signity Software Solutions
Zoho Implementation Specialist | Digital Transformation Lead

• Led Zoho One implementation for a multi-location client (55+ stores), streamlining business operations across locations.
• Integrated Zoho CRM, People, Desk, Cliq, Connect, Mail, WorkDrive, and Recruit to enhance client operations.
• Spearheaded digital transformation, optimizing customer relationships and HR functions.

Atlantic Medsearch, Hamiltonslemont.com, Bliss IT Solutions Pvt. Ltd.
Zoho Developer | HR & Recruitment Solutions Lead

• Implemented Zoho Recruit and integrated it with WordPress to optimize recruitment processes.
• Designed job portal workflows to streamline candidate tracking and onboarding.
• Enhanced the recruitment process for a smoother candidate-to-employee journey.

Skills & Tools

• Zoho Suite: Zoho Creator, Zoho CRM, Zoho Recruit, Zoho Desk, Zoho Cliq, Zoho Connect, Zoho Mail, Zoho WorkDrive, Zoho People
• Web Development: WordPress, Zoho Sites
• Database Management: Zoho Databases (Design & Integration)
• Integration Expertise: API Integrations (e.g., WhatsApp API)
• Automation & Workflow: Process Automation and Optimization
• Documentation: Creating Technical Guides & Manuals
• Problem Solving: Troubleshooting and Resolving Technical Issues

• Father's Name: Mr. Chandan Singh Adhikari
• Date of Birth: 04/20/96
• Gender: Female
• Nationality: Indian
• Marital Status: Unmarried