Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
<Enter your own>
Timeline
Barista

Raghu Nallapeta

Bangalore

Summary

Lead IT Manager with a demonstrated history of 18 years in effectively managing IT infrastructure operations, seeking to leverage expertise in project management, IT governance, and client relationship management to drive organizational success. Aiming to contribute to a dynamic organization in Bangalore, India, with a focus on enhancing operational efficiency and delivering innovative IT solutions.

Accumulated 18 years of rich experience in managing IT infrastructure across various industry verticals, demonstrating strong analytical and decision-making skills to drive strategic IT initiatives. Currently spearheading IT Infrastructure for Linde in Bangalore, responsible for managing the overall IT infrastructure for the South Asia Cluster, aligning IT strategy with organizational goals, and ensuring compliance with SLAs. Adept at developing and maintaining productive business relationships with internal clients and customers, coupled with a strong focus on IT governance and compliance with ISO 27001, PCI DSS, CISA, and SOX standards. Managed General IT Management Tasks for SASIA, overseeing various Information Technology aspects within the organization. Ensured Security Vulnerability Remediation and maintained Zero Trust for all Servers. Recognized for driving capacity planning, risk management, and disaster recovery strategies, while overseeing IT network, server, and storage performance to meet departmental SLAs. Skilled in translating business needs into technology requirements and managing IT Projects from needs analysis, requirements definition to vendor, implementation and training. Rich experience in leading end-to-end product delivery using Product Development Methodologies; skilled in managing complete engineering operations involving requirement analysis, finalization of specifications, designing, testing and development in compliance to quality standards. Contributed actively throughout the development phase by tracking technical issues and solving problems especially for the issues spanning across multiple programs. Front-led major role in providing proposals to clients, providing solution strategy support encompassing briefing on client feedback / insights to help them in developing customer-specific strategies. Extensive exposure in designing complex architecture application to manage multi million transactions a day with a processing power of the less than a second per transaction. Proven track record of successfully adjusting project plans to account for dynamic targets, staffing changes, and operational specifications, resulting in the seamless execution of IT projects. Orchestrated the successful implementation of a disaster recovery strategy at Linde, Bangalore, minimizing downtime during critical IT incidents and ensuring business continuity, resulting in a XX% reduction in recovery time and a XX% increase in system reliability.

Overview

21
21
years of professional experience
1
1
Certification

Work History

IT Manager

Linde
Bangalore
04.2020 - Current
  • Acted as the Single Point of Contact for IT-related issues for IN and LK Business, facilitating streamlined communication, coordination with internal IT Teams, and issue resolution.
  • Conducted IT Security Evaluations according to Organization Standards for new On-Prem/IaaS/PaaS/SaaS Applications during pre-implementation.
  • Provided guidance on organizational IT Strategy and Roadmaps.
  • Identified and reported Hard & Soft Benefits as part of Organization's Productivity KPI.
  • Developed and enforced Team-related KPIs to ensure deliverables are met.
  • Uphold IT Governance and participated in Internal & External Audits related to ISO 27001, PCI DSS, CISA, SOX as per organizational requirements.
  • Managed Overall Server, Virtualization, and Storage Infrastructure for RSE Region (IN, LK, BD, MY, SG, VN, ID, PH) encompassing 8 Countries.
  • Oversaw Server, VMware, and Storage Infrastructure Performance to meet Departmental SLAs.
  • Cloud Computing Solutions
  • Network Security Management
  • Virtualization Technologies (VMware, Citrix)
  • IT Service Management (ITIL)
  • Enterprise Resource Planning Systems
  • Database Management (SQL)
  • IT Budgeting and Forecasting
  • IT Compliance and Governance
  • Disaster Recovery Planning
  • Project Management Tools
  • Collaborator
  • Communicator
  • Planner
  • Change Agent

IT Manager

Praxair India Pvt. Ltd.
Bangalore
12.2015 - 03.2020
  • Led a team of system administrators in managing IT infrastructure operations for India, Singapore, and the Middle East.
  • Evaluated and proposed new technologies to meet current business needs, while managing IT infrastructure budgets and ensuring compliance with ITIL-based service desk functions.
  • Spearheaded the migration to a virtualized environment, resulting in a XX% reduction in hardware costs and a XX% increase in operational efficiency, aligning IT infrastructure with business needs and enhancing scalability.
  • Developed and implemented IT asset management strategies, resulting in a XX% decrease in asset-related incidents and a XX% increase in asset utilization, optimizing resource allocation and reducing operational risks.
  • Represented Asia in global IT infrastructure forums, contributing to the adoption of best practices and innovative IT solutions.

Associate IT Manager

Silicus Technologies India Pvt Ltd
Pune
04.2014 - 11.2015
  • Managed India's IT infrastructure, providing leadership to a team of system administrators and ensuring the alignment of project deliverables with client business requirements.
  • Analyzed and mitigated risks, managing Windows-based servers and administering Microsoft VSS and Visual SVN version control.
  • Led the successful execution of an IT infrastructure optimization project, resulting in a XX% improvement in system performance and a XX% reduction in operational costs, aligning IT operations with business requirements and enhancing overall productivity.
  • Implemented IT governance best practices, resulting in a XX% increase in compliance with industry standards and a XX% decrease in security incidents, ensuring robust IT governance and regulatory adherence.

Sr. System Administrator

Synechron Technologies Pvt Ltd
Pune
11.2012 - 03.2014
  • Provided leadership in managing offshore and onsite IT infrastructure operations, focusing on the maintenance of interdepartmental SLAs and managing assets and vendors.
  • Managed networking devices, including Extreme Switches and Watchguard Firewall, while maintaining diverse operating systems for desktops and servers.
  • Implemented software and hardware upgrades, ensuring systems' compliance with IT policies and procedures.

System Administrator

Sonata Software Ltd.
Bangalore
12.2006 - 11.2012
  • Administered system setup, email configuration, and troubleshooting for laptops, desktops, printers, and other peripherals, ensuring seamless IT operations.
  • Installed and maintained Windows, Red Hat, and SUSE Linux operating systems, along with Windows applications and database management.
  • Generated detailed reports on server, services, and links status, contributing to proactive IT maintenance and troubleshooting.

Service Supervisor

DTDC
Bangalore
08.2005 - 12.2006
  • Troubleshot and maintained servers in the regional office, designing network configurations based on specific requirements and ensuring seamless LAN operations.
  • Installed and configured Red Hat Linux, Windows, Lotus Notes, and other application software, contributing to enhanced IT service delivery.

Asst. Customer Support Engineer

Defy Networks
Bangalore
09.2004 - 01.2005
  • Engaged in PC assembly, disassembly, and setup of Operating Systems including RHEL, Win 9x, 2K, XP.
  • Configured various TCP/IP services, designed network configurations, and troubleshooted LAN networks, contributing to efficient IT service delivery.

Education

BCA - Computers

Zed Career Academy
01.2003

Skills

  • Cloud Computing Solutions
  • Network Security Management
  • Virtualization Technologies (VMware, Citrix)
  • IT Service Management (ITIL)
  • Enterprise Resource Planning Systems
  • Database Management (SQL)
  • IT Budgeting and Forecasting
  • IT Compliance and Governance
  • Disaster Recovery Planning
  • Project Management Tools
  • Collaborator
  • Communicator
  • Planner
  • Change Agent

Certification

  • VCP 5 Certified
  • MCSE Certified
  • RHCE Certified
  • ITIL V3F Certified
  • PMP Trained
  • CCNA Trained
  • Azure Trained

Languages

English
Hindi

<Enter your own>

  • Title: Lead IT Manager
  • Date of Birth: 21-08-1982

Timeline

IT Manager

Linde
04.2020 - Current

IT Manager

Praxair India Pvt. Ltd.
12.2015 - 03.2020

Associate IT Manager

Silicus Technologies India Pvt Ltd
04.2014 - 11.2015

Sr. System Administrator

Synechron Technologies Pvt Ltd
11.2012 - 03.2014

System Administrator

Sonata Software Ltd.
12.2006 - 11.2012

Service Supervisor

DTDC
08.2005 - 12.2006

Asst. Customer Support Engineer

Defy Networks
09.2004 - 01.2005

BCA - Computers

Zed Career Academy
Raghu Nallapeta