Raghunathan Ravi
Operations Specialist
Hyderabad
Summary
Organized, detail oriented, and experienced in properly handling customer inquiries and providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with customers. Understand the importance of delivering the mission of a brand with each and every action and interaction that takes place. Seeking to use my superior knowledge of customer service industry, media industry and my advanced communication skills to effectively serve your company as dependable and valuable team member.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
4
4
Languages
Work History
Transaction Risk Investigator
Amazon
7 2023 - Current
- Dealing with intellectual property rights issues on Amazon's E-commerce platform which requires excellent judgment skills and problem solving skills with very limited supervision.
- In depth working knowledge on Copyrights, Trademark, counterfeit, patents and further understanding of actions if they are being infringed.
CAP Associate
Amazon
06.2019 - 11.2022
- A specialized customer service team to assist high risk customers to prevent abuse of the organization's customer friendly policies
- We analyzed customer data and investigated anomalies that enabled active fraud prevention.
Co-Founder
Destination Wild Expeditions
07.2018 - 05.2019
- We established Destination Wild Expeditions, which acted as a nature and wildlife tour operator catering largely to niche customers into nature, wildlife and bird photography, in the less explored Northeast India.
- This was a real stepping stone as it has taught me a verity of managerial skills, including; planning, exploratory analysis, negotiation, vendor management, team/tour co-ordination, money management, quick decision making and execution.
Associate Tech Support
Tech Mahindra
06.2017 - 01.2018
- Worked in the service desk of Australia's top telecommunications giant by assisting customers queries, troubleshooting, raising service requests and quick resolutions.
Digital Media Intern
Fenda Audio (F&D) India
05.2015 - 06.2015
- Generating social media content, such as, Ad posters, static and motion graphics
- Increase engagement and traffic on the social media business page with new content and ideas.
Education
MSc. Multimedia -
ICAT Design & Media College
08.2016 - 05.2018
B.A. Mass Communication - undefined
Wesley Degree College
07.2012 - 05.2016
PG Diploma Animal Protection Laws - undefined
NALSAR University of Law
10.2020 - 05.2021
Business Analytics Certification Program - undefined
UpGrad
10.2022 - 04.2023
Skills
Ability to Multitask
Leadership skills
Customer Service
Microsoft Office Suite
Adobe Creative Suite
Analytical & problem solving skills
Communication and Leadership skills
Creative head
Photography and Graphic design
Hobbies
Wildlife photography, birdwatching, trading and equities, nature and adventure treks, biking and touring
Timeline
Business Analytics Certification Program - undefined
UpGrad
10.2022 - 04.2023
PG Diploma Animal Protection Laws - undefined
NALSAR University of Law
10.2020 - 05.2021
CAP Associate
Amazon
06.2019 - 11.2022
Co-Founder
Destination Wild Expeditions
07.2018 - 05.2019
Associate Tech Support
Tech Mahindra
06.2017 - 01.2018
MSc. Multimedia -
ICAT Design & Media College
08.2016 - 05.2018
Digital Media Intern
Fenda Audio (F&D) India
05.2015 - 06.2015
B.A. Mass Communication - undefined
Wesley Degree College
07.2012 - 05.2016
Transaction Risk Investigator
Amazon
7 2023 - Current
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