Raghuram Adalath

Support & Client Management

• Handled client calls and ticket resolutions efficiently, ensuring timely follow-ups and closure.
• Scheduled and coordinated service visits as per client requirements.
• Managed user and admin login creation along with M2M SIM activations and deactivations.
• Worked with Flespi for device communication and issue diagnostics.
• Analyzed data logs and issue trends to identify root causes and offer proactive solutions.

Product Coordination

• Acted as the communication bridge between clients and the product team for new requirements and issue escalation.
• Conducted testing of newly developed features on web and mobile platforms before production rollout.
• Proposed feature enhancements to improve product performance and user experience.

Administration & Operations

• Prepared estimates, invoices, purchase orders, and followed up on payments to ensure financial clarity.
• Maintained detailed records of receivables, payables, and client subscription renewals.
• Managed vendor onboarding by preparing registration documents and agreements.
• Handled bank-related documentation, including mandates, payments, and compliance paperwork for CA & CS.
• Managed HR operational tasks such as issuing offer and relieving letters, and creating/deleting official email IDs.
• Oversaw logistics related to shipping laptops and documents, and coordinated with vendors for office supplies, SIMs, and IT equipment.

• Worked as Quality Assurance Engineer for Viz Technologies Pvt. Ltd
• In process quality inspection at all stages
• Initiate corrective action for product non-conforming in process stage.
• Daily Stage wise production monitoring & Control
• Preparation of Departmental Quality reports
• Arrange for pre-dispatch inspection & sorting.
• Assisting seniors in resolving customer complaints
• Preparation of weekly and monthly failure graphs
• Electrical and Mechanical Inspection at various stages
• Preparing various documents for ISO 9001:2008 and BIS audits
• Part of new product development team, designed samples and successfully got approval from various companies
• Prepared prototype reports for new product development
• Initiate action to prevent occurrence of any non-conformities relating to quality system.
• Reports to top management for status & review of quality system.