RAGHUVEER SINGH BHATI
Jaipur
Summary
Analytical professional with over 8 years of experience in technical support, quality assurance, operational reporting, and process improvement. Experienced in preparing KPI reports, governance presentations, quality audits, and collaborating with cross-functional stakeholders to improve business performance. Proficient in Microsoft Excel and PowerPoint for reporting and data analysis. Currently building skills in Python and SQL.
Overview
8
8
years of professional experience
Work History
Process Developer - Domain Expert Trainee
Genpact
Jaipur
06.2021 - Current
- Analyzed operational performance data to monitor productivity, SLA adherence, quality metrics, and overall process performance.
- Conducted quality audits and data validation to ensure process accuracy and compliance with business guidelines.
- Identified recurring process gaps and introduced structured validation checklists, improving process consistency and reducing repeat errors.
- Collaborated with Credit Analysts, Team Leaders, and onshore stakeholders to resolve operational issues and ensure timely case processing.
- Supported workload planning, managed escalations, and contributed to operational reporting to improve team efficiency and alignment.
- Prepared weekly governance reports and PowerPoint presentations summarizing KPIs, operational updates, quality trends, and business performance for leadership and stakeholder review.
- Served as the backup Team Leader during leadership absences, ensuring operational continuity and adherence to service levels.
Technical Support Executive
Teleperformance
Jaipur
04.2018 - 06.2021
- Delivered technical support for Microsoft Windows and Microsoft Office to customers in the US and UK, ensuring timely resolution of technical issues.
- Diagnosed and resolved software and hardware issues through structured troubleshooting, improving customer satisfaction and service quality.
- Managed escalated support cases and analyzed recurring technical issues to identify root causes and support continuous process improvement.
- Collaborated with Level-2 support teams to resolve complex customer issues while maintaining service quality standards.
- Promoted to Level-2 Support in recognition of strong technical performance, problem-solving skills, and consistent customer service.
Education
B.Tech - Information Technology
JIET
Jodhpur01-2016
Senior Secondary Exam.
Army public school
Jodhpur, RJ01-2011
Skills
- Data Analysis
- Data Validation
- Data Cleaning
- Reporting & Analytics
- Operational Reporting
- KPI Reporting
- Governance reports
- Report Preparation
- Trend Analysis
- Root Cause Analysis
- Quality audit
- Process Improvement
- Process documentation
- Microsoft Excel
- Pivot Tables
- VLOOKUP
- IF Functions
- Conditional Formatting
- Charts & Graphs
- SQL Fundamentals
- Analytical analysis
- Problem solving
- Problem Solving
- Stakeholder Management
- Team Collaboration
- Business Communication
Accomplishments
Genpact Teleperformance
- Step-Up Star Award – Recognized for outstanding performance and contribution in July 2022 and December 2022.
- Bronze Award – Received in April 2024 for consistent performance and operational excellence.
- Best Quality Award – Awarded in 2022 for maintaining exceptional quality standards and process accuracy.
- Rising Star Award – Recognized in 2019 for exceptional performance after promotion to Level-2 Technical Support.
- Performer of the Month & Best Team Player – Awarded in 2019 for outstanding customer service, teamwork, and technical support performance.
- Selected to Represent Teleperformance Cricket Team – Chosen to represent the organization in corporate cricket events.
Timeline
Process Developer - Domain Expert Trainee
Genpact
06.2021 - Current
Technical Support Executive
Teleperformance
04.2018 - 06.2021
B.Tech - Information Technology
JIET
Senior Secondary Exam.
Army public school