Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Having 20+ Years Experience in Microfinance Operations, MSME Loans , Payroll and MIS
Identified and Opened 100+ of New Branches within 1 Year.
Prepared Monthly & Quarterly Business Plans based on Organizational Goals.
Conduced regular and detailed Business reviews with team and achieved Organizational Goals.
Prepared Gold Loan Product Plans based upon competition , Risk and Yield and Implemented with Management Approval.
Implemented innovative business development strategies to increase customer base and expand market share.
Identified Success Business Plans and replicated in other Branches
Identified business development challenges and customer concerns for proactive resolution.
Monitored market trends and competitor activities to identify areas of potential opportunity.
Introduced cross selling consumer products
Piloted Silver Loan Product in two Branches
Monitored key business risks and established risk management procedures.
Monitored regularly Good Portfolio Quality of HNI Clients
Managed financial, operational and human resources to optimize business performance.
Founded performance- and merit-based evaluation system to assess staff performance.
Identified Poor Performance field staff and taken suitable actions .
Reported issues to higher management with great detail.
Approved MSME Loans up-to 2 Lacs
Reviewed Internal Audit Remarks time to time and taken appropriate precautions and actions
Collected feedback from filed staff and Internal Audit team on Improvements and Implemented with Management Approval
Identified and Implemented Software solutions for Operations e-Security
Maintained Sufficient Staff in Each and every branch
Properly Utilized Excess staff for Business development
Head of Operations ( Consumer Goods)
Lalvin Marketing and Services Pvt. Ltd
Guntur
06.2018 - 08.2021
Identified opportunities to improve business process flows and productivity.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Forecasted trends and recommended improvements based on financial risk analyses.
Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.
Analyzed business processes to identify cost savings and operational efficiencies.
Created financial dashboards to provide insights into key performance indicators.
Designed and maintained financial models to identify and measure risks.
Developed strategic plans for day-to-day financial operations.
Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
Complied with established internal controls and policies.
Vice President of PMO (MIS,HR,Payroll & Br. Ac's.)
Spandana Sphoorty Financial Limited
Hyderabad
12.2015 - 02.2018
Handled MIS,HR ,Payroll and Branch Accounts.
MIS
Learned and adapted quickly to new technology and software applications.
Successfully Completed Data Migration of 1K+ Branches from Excel to ERP Software
Proved successful working within tight deadlines and fast-paced environment.
Prepared report formats for Management to take business decisions
Monitored Day to Day activities in MIS Dept.
Coordinating with IT team on day to day requirements .
Involved in software development
HR
Taking Internal Promotional Interviews till AVP level Position
Structured compensation and benefits according to market conditions and budget demands and Staff Performance
Directed hiring and onboarding programs for new employees.
Approved employee Exceptional Medical claims
Designed and implemented region-wide recruitment.
Coordinated work activities for HR managers, specialists and recruiting agents.
Payroll
Maintained payroll information by calculating, collecting, and entering data.
Maintained employee privacy and protected payroll operations by keeping all information confidential.
Reconciled bank and payroll records routinely to verify accuracy.
Filed payroll taxes with appropriate government agencies by deadlines to minimize risk of penalties or fines.
Created payroll reports, tax forms and other financial reports to provide employer with necessary information to make informed business decisions.
Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
Determined organizational payroll liabilities to keep employers in compliance with all applicable tax laws and regulations.
Coordinated resolution of payroll discrepancies.
Developed and implemented payroll procedures to streamline workflow.
Audited timesheets and payroll records for accuracy.
Prepared and submitted payroll taxes and reports to regulatory agencies.
Completed payroll accurately and timely to meet employee expectations.
Maintained confidentiality of employee records and payroll information.
Updated employee files with new details such as changes in address or salary levels.
Calculated wages, deductions and bonuses in accordance with company policies.
Tracked employee vacation, sick and personal time.
Branch Accounts
Monitored all Branch Managers updated LMS within time.
Monitored EOD and BOD activities related to respective branches and resolved issues
BRS of Branch Bank Accounts.
Updating Expenditure Caps in ERP system based on Company Polices.
Approved Expenditures beyond Expenditure Caps.
Reconciled all income and expenditure line items.
Reconciled Portfolio with MIS and verified deviations.
Vice President of Internal Audit & Treasury
Spandana Sphoorty Financial Limited
Hyderabad
11.2012 - 12.2015
Managed 1500+ Branches Internal Audit with 200+ Team
Prepared Audit Plan and Shared with State Internal Audit Managers.
Conducted compliance and risk assessment of key business areas.
Conducted risk based Audits. (like high cash balance , high disbursement, high NPAs)
Identified Operational Risks and Prevented frauds
Assisted in Preparation of Risk Management Policies for mitigating Credit risk, Operational Risk and Market Risk and Policies.
Investigate Staff and Customer Complaints and reported to Audit Committee
Hired Internal Auditors time to time and maintained 10+ Surplus staff.
Provided Training to Trainee Internal Audits on Company Polices , Product features and Internal Audit tool.
Visited Branches regularly .
Treasury-Branches
Transferred Funds to Branches based on Fund requirements.
Maintained effective cash management at all Branches
Monitored high Fund requirement branches and sent Internal Auditors to high disbursement having branches
Monitored Branch Bank Accounts Re-Authorizations
Monitored New accounts opening to New Branches
Monitored Closure of Non Operative bank accounts
Vice President Operations- State Head of Tamilnadu
Spandana Sphoorty Financial Limited
Vellore
05.2011 - 10.2012
Handled 200+ Branches in Tamilnadu State.
Company has decided to close operations in Tamilnadu State due to AP Crisis.
Built 15+ Strong team for this Crisis.
Hired and increased internal Auditors Strength for effective Operations.
Reviewed on NPAs and Fresh Disbursement with Team on Daily basis
Introduced 6 Months Loan Product and reduced NPA from 450 Cr to 50 Cr with in 2 Years.
Closed Tamilnadu Operations smoothly
Started Operations in Kerala and Opened 10+ Branches
Vice President of MIS & Payroll
Spandana Sphoorty Financial Limited
Hyderabad
05.2009 - 05.2011
Managed 150+ Members Team in MIS and Payroll
Handled big Data dump more than 40 lacs loans in Excel form
Prepared collection Efficiency and PAR Analysis reports with Bucket wise and location wise and all other reports from Excel.
Payroll is Part of MIS in SSFL.
Managed all Payroll activities
Verified Salaries , Incentives and all Statutory deductions before processing payments
Assisted with day-to-day operations, working efficiently and productively with all team members.
Worked well in team setting, providing support and guidance.
Maintained and updated 25 Lacs Customers financial transactions in Excel time to time
Checked Accuracy in Monthly reports before Sending to Management and Board of Directors
Monitored to sending all Weekly, Monthly reports to internal departments and external
Zonal Manager
Spandana Sphoorty Financial Limited
Hyderabad
03.2007 - 05.2009
Managed 140+ Branches with 4 Divisions and 16 Clusters across in AP State.
Managed 500cr + Portfolio with 99.9% collection Efficiency
Analyzed and improved performance across zone using performance reports.
Visited Branches regularly and Maintained Good connection with Staff and understand operational issues
Supported regional managers, adjusting Loan Disbursement goals and processes for each region based on zone metrics and company objectives.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Set aggressive targets for employees to drive company success and strengthen motivation.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Successfully managed budgets and allocated resources to maximize productivity and profitability.
Defined clear targets and objectives and communicated to other team members.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Senior Manager of Operations
Spandana Sphoorty Financial Limited
Hyderabad
09.2005 - 03.2007
SPOC for 100+ Branches
Monitored Regional Managers Activities as per their action plan
Approved MSME loans up-to 1 lac
Provided Response to Internal Audit Queries.
Sharing of Best Practices with other branches
Conducted interviews and hired Credit officers time to time based on requirements
Provided Training to Trainee Credit officers
Conducted Promotional Interviews based on Staff Performance and Internal Audit Recommendations .
Implemented new products as per SOPs
Fixing Targets to Regional Managers.
Managed Payroll of 1k+ Employees .
Monitoring Day to Day Operations at Head Office.
Branch Manager
Spandana Sphoorty Financial Limited
Vijayawada
12.2004 - 08.2005
Managed 5000+ Customers and 6 Cr. Portfolio with 99.9% collection Efficiency.
Identified Potential Areas to Increase Business.
Prepared Targets to Credit Officers and achieved Branch Targets
Daily reviewed with Team members regarding Loan Disbursements, GRT Planned , Pending collections for the day.
Attended Centre Meetings as per the action plan and meet the customers.
Maintained high credit quality of portfolio through prudent borrower selection.
Visited Customer House and Business location and understand their cash flows before loan sanctioned.
Conducted GRTs as per company credit policies.
Implemented 100% compliance of all Company Credit Policies and Processes without any deviation
Identified Proxy customers at the time of Appraisals.
Visited with Credit officers in Pending Collections and identified reason for delay in payments.
Maintained all Branch records and loan applications as per SOPs.
Reported to Regional Manager on daily basis.
During my 9 Months Period my branch got 6 months 1st Rank in Internal Audit.
Smoothly Transferred portfolio from one Credit officer to another credit officer.
Demonstrated products to show potential customers benefits and advantages and encourage purchases during Centre Meeting Visits.
Examined customer loan applications for loan approvals and denials.
Complied with regulatory guidelines and requirements.
Disbursed Loans to JLG Customers as per the SPOs.
Prepared all Monthly and weekly MIS Reports
Prepared Profit and Loss Statement of Branch on Monthly Basis.
Analyzed financial statements to identify cost control initiatives.
Credit Officer
Spandana Rural & Urban Development Organization
Narasaraopet
09.2004 - 11.2004
Managed with 1200+ Customer and Maintained 100% collection efficiency.
Conducted Village Surveys and do Prospecting in selected villages, Explained JLG Product and Consumer loan Product offerings to all who attend prospecting briefing
Sourced New Customers in the Villages/ Slums allocated, formed JLG Groups and Promoted Financial Literacy amongst potential Borrowers.
Collected all information needed for Sourcing, Data entry on LOS, followed entire Sourcing Process as defined in company Credit Policies.
Gathered loan documentation for underwriting.
Coordinated with Branch Manager for required approvals for disbursements as per Process
Collections are done from the customers as per the scheduled Centre meetings and deposited collection with cashier.
Maintained Centre Meeting Discipline, followed SOP’s and code of conduct.
Assisted to other credit officers in Pending collections and Loan disbursements.
Dully filled all loan applications without any deviations.
Maintained accurate records of customer accounts.
Conducted financial review of customer lines of credit by assessing Customer cash flows and initiating credit application reviews.
Provided on job training to Trainee Credit officers on collections processes and forming groups.
Managed Branch for one month without Branch Manager.
Promoted to Branch Manager within 3 Months based on Exceptional performance
Marketing Executive
Tilak Associates - ICICI DSA
Guntur
04.2003 - 04.2004
Sourced Current Accounts from Open Market
Met existing customers to reviewed current services and expanded sales opportunities.
Developed and maintained strong working relationships with Existing customers .
Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Built relationships with customers and community to promote long term business growth.
Achieved company-defined sales Targets.
Education
Bachelor of Science - Computers
Nagarjuna University
Guntur
04.2000 - 2003.03
Skills
Micro Finance Operations
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Certification
Participated "Vision ,Mission and Values workshop" Conducted by the ISB, Hyderabad
Additional Information
Worked as a Director in Abhiram Marketing and Services Limited for 5 Years
Monitored two Retail outlets
Monitored Day to Day Operations of Consumer Goods Business
Monitored Stock and Stock requirements.
Monitored Stock Reconciliation Activity.
Helped to Accounts team at the time Financial Audit
Worked as a Director in Spandana Sphoorty Chit Funds Pvt. Limited.
Monitored Chit Funds Business and Day to Day Operations
Vice President of PMO (MIS,HR,Payroll & Br. Ac's.)
Spandana Sphoorty Financial Limited
12.2015 - 02.2018
Vice President of Internal Audit & Treasury
Spandana Sphoorty Financial Limited
11.2012 - 12.2015
Vice President Operations- State Head of Tamilnadu
Spandana Sphoorty Financial Limited
05.2011 - 10.2012
Participated "Vision ,Mission and Values workshop" Conducted by the ISB, Hyderabad
12-2009
Vice President of MIS & Payroll
Spandana Sphoorty Financial Limited
05.2009 - 05.2011
Zonal Manager
Spandana Sphoorty Financial Limited
03.2007 - 05.2009
Senior Manager of Operations
Spandana Sphoorty Financial Limited
09.2005 - 03.2007
Branch Manager
Spandana Sphoorty Financial Limited
12.2004 - 08.2005
Credit Officer
Spandana Rural & Urban Development Organization
09.2004 - 11.2004
Marketing Executive
Tilak Associates - ICICI DSA
04.2003 - 04.2004
Bachelor of Science - Computers
Nagarjuna University
04.2000 - 2003.03
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