RAGHUVINDRA GUPTA

• · Worked as a SAM, handling over 200 plus clients, addressing their delivery-related and account-related issues. Coordinated with the Operations team through phone calls, tickets, and emails to ensure prompt resolution of client concerns.
• Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
• Managed high-stress situations effectively while maintaining a calm demeanor and providing empathetic support to customers facing challenges or frustration.
• Managed customer service effectiveness by monitoring performance and assessing metrics.
• Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
• Strengthened client relationships through regular communication and effective problem solving.

· Documentation , making all the legal file ready to meet the FDA guide line for drug license

• Reduced medication errors by implementing robust quality assurance measures and routinely reviewing dispensing processes.
• Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
• Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
• Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
• Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.

• Mentored junior pharmacists to develop their clinical skills, fostering a supportive learning environment within the pharmacy team.
• Established strong policies governing pharmacy operations.
• Reduced medication errors by implementing robust quality assurance measures and routinely reviewing dispensing processes.
• Coordinated closely with external agencies such as probation officers, social workers, and medical professionals to facilitate seamless service provision for clients.
• Continuously expanded professional knowledge by attending relevant trainings, workshops, and conferences, ensuring the provision of high-quality counseling services.
• Maintained detailed case records in compliance with confidentiality guidelines, contributing to accurate documentation and efficient communication among team members.
• Prepared orders for shipment by picking, packing, and labeling merchandise.
• Received and processed incoming stock to keep inventory levels accurate and up-to-date.

Developed strong relationships with vendors, negotiating favorable contracts for pricing discounts on bulk purchases while maintaining high-quality product standards.

• Conducted regular audits of pharmacy operations to maintain compliance with regulatory requirements and industry standards.
• Demonstrated strong commitment to patient privacy by maintaining strict adherence to HIPAA regulations and implementing secure data management practices.
• Implemented cost-saving measures within the pharmacy department by identifying efficiencies in procurement and resource utilization.
• Educated patients on proper medication use.
• Managed drug and supply inventories.
• Streamlined inventory management systems for optimal stock levels, minimizing waste and ensuring timely availability of medications.

• Coordinated with team members to achieve timely completion of production goals and deadlines.
• Streamlined communication between departments, promoting greater collaboration and overall productivity within the organization.
• Maintained accurate documentation of production data, facilitating informed decision-making by supervisors.
• Used critical thinking skills to identify inefficiencies during manufacturing runs ultimately preventing costly errors.
• Collaborated closely with cross-functional teams to resolve production issues promptly and efficiently.
• Provided guidance and training to new team members, fostering a collaborative work environment.
• Assisted in the development of product specifications for improved quality and consistency.