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Dedicated and skilled IT Support Engineer with over 3.5 years of experience in technical support, system administration, and troubleshooting across different IT environments. Well-versed in Windows Administration, Azure Entra, Microsoft Intune, Active Directory, and ServiceNow. Experienced in solving hardware, software, and network issues quickly and effectively to keep systems running smoothly and support users. Known for strong communication, leadership, and problem-solving skills, with a clear and organized approach to improving IT processes. Passionate about making IT systems more efficient, reducing issue resolution times, and increasing user satisfaction. Available to start immediately and open to relocating anywhere based on job requirements.

Experienced IT professional specialising in support engineering with focus on delivering seamless technical assistance. Proven track record in troubleshooting and resolving complex issues, ensuring optimal system performance. Skilled in utilising various tools and methods to enhance user experience and maintain robust IT infrastructure.

Offering strong problem-solving abilities and technical aptitude with keen attention to detail. Knowledgeable about customer service, communication, and teamwork in fast-paced environments. Ready to use and develop skills in troubleshooting, network management, and technical support in IT support role.

Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.

Aiming at getting a challenging position as a backbone IT Support engineer, where I have the ability to enhance my skills and knowledge.

Dynamic IT Support Engineer with a proven track record at Mughil Systems (Akamai), enhancing system performance through proactive maintenance and effective troubleshooting. Expert in server management and remote support, achieving high user satisfaction by swiftly resolving technical issues and optimizing IT operations. Strong communicator dedicated to minimizing downtime and maximizing efficiency.

AKAMAI Compute Deployment (2023)
Border, Spine & Leaf setup with compute region deployed.

Dynamic and hardworking professional with experience as a systems and network operations associate in complex tech environments. Proven track record in designing, implementing, and maintaining various networks. Skilled in creating customer-specific systems and training others. Aspiring to leverage technical and management skills in a leadership role at a top engineering firm. Strong communicator with excellent multitasking abilities and attention to detail. Leadership: Recognized for strong work ethic and ability to complete complex projects on time. Technical: Designs scalable, secure, and redundant networks using the latest hardware and software. Documentation: Creates clear procedural documentation and Visio diagrams for user handover. Communication: Delivers complex technical topics effectively to non-technical audiences through presentations and writing. Monitoring network performance to determine if adjustments need to be made. Conferring with network users about solving existing system problems. Operating master consoles to monitor the performance of networks and computer systems. Coordinating computer network access and use. Designing, configuring, and testing networking software, computer hardware, and operating system software.

Raheem Khan

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