Krivesh Yuvaraj
IT SUPPORT ANALYST
Chennai
Summary
Dynamic IT Support Engineer with a proven track record at Mughil Systems (Akamai), enhancing system performance through proactive maintenance and effective troubleshooting. Expert in server management and remote support, achieving high user satisfaction by swiftly resolving technical issues and optimizing IT operations. Strong communicator dedicated to minimizing downtime and maximizing efficiency.
AKAMAI Compute Deployment (2023)
Border, Spine & Leaf setup with compute region deployed.
Overview
6
6
years of professional experience
2
2
Languages
Work History
IT Support Engineer
Mughil Systsems (Akamai)
09.2019 - Current
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
- Reduced downtime by quickly diagnosing and resolving hardware, software, and network issues.
- Increased user satisfaction through effective communication and timely resolution of support tickets.
- Racking & Stacking will be completed
- Server (Super Micro, Dell,HP,ASUS),Switch & Router(Juniper,Arista,Cisco, Mikrotek,Brocade)
Deployment. - Fiber & Copper cabling management maintaining all the deployment & maintenance too.
- Fiber Troubleshooting using Power meter, Visual fault locator & switch maintenance - NIC Link,Power & Booting issues will be addressed.
- Provided remote support to offsite users, ensuring minimal disruption during business travel or remote work scenarios.
- Used ticketing systems to manage and process support actions and requests.
- Installed and configured operating systems and applications.
Education
No Degree - General Studies
Rajah Muthiyah Higher Secondary School
Chennai, India 04.2001 -
Skills
Software installation
Help desk support
Network troubleshooting
Remote desktop support
Server management
Configuration management
Remote support
Technical troubleshooting
Ticket management
Hardware upgrades
Hardware troubleshooting
Timeline
IT Support Engineer
Mughil Systsems (Akamai)
09.2019 - Current
No Degree - General Studies
Rajah Muthiyah Higher Secondary School
04.2001 -