Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Work Availability
Quote
Timeline
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Rahi Mohanty

Rahi Mohanty

Senior Associate
Adalaj

Summary

Highly efficient Senior Associate well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Dedicated in analyzing and resolving defects. Enthusiastic and eager to contribute to team success through hard work. Motivated to learn, grow and excel.

Overview

9
9
years of professional experience
19
19
years of post-secondary education

Work History

Senior Associate

Tata Consultancy Services (TCS)
Gandhinagar
07.2018 - Current
  • Identifying, analyzing, monitoring credit risk for different accounts and auditing transactions made by customer to keep track of account. Auditing transactions on average of 800 accounts on monthly basis.
  • Trained and mentored high-performing team through regular performance reviews, individual feedback.
  • Took ownership for escalated situations that need to be handled cautiously and efficiently due to potential impact on Client satisfaction and Client SLA.
  • Maintained confidentiality on projects, with clients and regarding corporate data to alleviate data breaches.
  • Provided regular updates to team leaders on quality metrics by communicating consistency problems or production deficiencies.
  • Defined and implemented quality initiatives to reduce risk.
  • Developed training materials, SOPs and work instructions to supplement new team member onboarding.
  • Led process improvements to help operations meet and exceed quality standards and reduce costs.
  • Monitored KPIs to proactively address bottlenecks and quality issues.
  • Analyzed quality and performance data to support operational decision-making.
  • Compiled and distributed weekly feedback to team leaders to improve service time and quality while increasing productivity.
  • Created and revised procedures, checklists and job aids to reduce errors.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Worked flexible hours across night, weekend and holiday shifts.

Junior Executive

Vodafone Services Private Limited
Gandhinagar
08.2014 - 07.2018
  • Identified and implemented correct solutions to customers issues first-time around within established time limits.
  • Kept accurate records of customer support interactions using defined methods and tools.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating positive experiences.
  • Offered advice and assistance to customer's, paying attention to special needs or wants.
  • Clarified customers issues and determined root cause of problems to resolve product or service complaints.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Promoted superior experience by addressing customers concerns, demonstrating empathy and resolving problems swiftly.
  • Became lead "go-to" person for new representatives and established employees.
  • Extended help in clearing out high volume in week and have helped in streamlining project to go on live for multiple process.
  • Familiar with CRM tool, NPS and CSAT.
  • Located bottlenecks to streamline existing processes

Marketing Executive

Trupti Royal Enfield
Bhubaneswar
05.2013 - 07.2014
  • Identified target audiences and initiated campaigns to match target demographics and optimize results.
  • Prepared detailed marketing forecasts on daily, weekly and quarterly basis.
  • Maintaining and updating customer databases.
  • Attending events such as conferences, seminars and conducting market research.
  • Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic and elevated sales numbers

Education

MBA - HR And Marketing With 3.72 CGPA Out of 4.33

Asian School of Business Management
Bhubaneswar, Odisha
04.2011 - 04.2013

BBA - Administration Studies With 69 %

BIITM (Affiliated To Utkal University)
Bhubaneswar, Odisha
03.2008 - 04.2011

Intermediate - Humanities With 63.4%

Kendriya Vidyalaya
Bhubaneswar, Odisha
03.2006 - 04.2008

High School Diploma -

DAV Public School
Odisha, Bhubaneswar
03.1994 - 03.2006

Skills

    Attention to Detail and Decision making

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Accomplishments

  • Rewarded as BPS STAR PERFORMER in the year 2021 and 2022 in Tata Consultancy Services.
  • Took a session on Information Security, Data Privacy in Tata Consultancy Services in May 2022.
  • Handling daily scrum Calls.
  • Rewarded with on the SPOT AWARD in the year 2018 and 2019 in Tata Consultancy Services. Appreciated by clients for on time service and maintaining quality in TATA Consultancy Services.
  • Rewarded for special initiative in Tata consultancy services.
  • Received appreciations from customers for being customer centric and providing them timely resolution in Vodafone Services from 2015 to 2018.
  • Rewarded for being customer centric and providing on time resolution to customers and achieving KPI's in TAT in Vodafone Services Limited from 2015 to 2018.
  • Earned the highest possible rating in the role in Vodafone Services and Tata Consultancy Services.
  • Handled tough customers, have convinced and retained them for using Vodafone Services.

Software

CRM

Microsoft Outlook

Microsoft Excel and Word

Vlook up, Hlookup and Pivot table

Pareto Analysis

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

Senior Associate

Tata Consultancy Services (TCS)
07.2018 - Current

Junior Executive

Vodafone Services Private Limited
08.2014 - 07.2018

Marketing Executive

Trupti Royal Enfield
05.2013 - 07.2014

MBA - HR And Marketing With 3.72 CGPA Out of 4.33

Asian School of Business Management
04.2011 - 04.2013

BBA - Administration Studies With 69 %

BIITM (Affiliated To Utkal University)
03.2008 - 04.2011

Intermediate - Humanities With 63.4%

Kendriya Vidyalaya
03.2006 - 04.2008

High School Diploma -

DAV Public School
03.1994 - 03.2006

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Rahi MohantySenior Associate