Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Languages
Timeline
Generic
Rahila Gadkari

Rahila Gadkari

Mumbai

Summary

Highly efficient Senior associate well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Senior Verification Specialist

Sterling
Mumbai
04.2023 - Current
  • I work in a UK outbound blended process, where I make calls to employers to verify employment and education details from particular universities, while also handling client emails to meet their specific requirements.
  • Manage all complex complaints, issues and problems to maintain client satisfaction.
  • Followed company regulations, policies and processes.
  • Reviewed incoming documents for completeness, accuracy, and compliance with established standards.
  • Assisted in developing automated systems for streamlining the account verification process.
  • Make and take calls to employers for the purpose of verifying information stated by an applicant on his/her job application.
  • Manage Outbound for education, employment, reference verification purposes.

Senior Associate

WNS Global Services LTD
Mumbai
07.2017 - Current
  • Working for British Airways Airline, WNS Global Services.
  • Issue tickets manually via Pegasus Application.
  • Drafting recognition letter for BA staff's for their work.
  • Mailing via Outlook.
  • Allocation of seats for BA passengers via FLY application.
  • Providing receipt rejects for cancellation refund and proof of travel via Oracle build application.
  • Worked varied hours to meet seasonal and business needs.
  • Promptly medicated disputes between associates to promote better collaboration and avoid work disruption.
  • Kept detailed records of daily progress to identify and correct areas needing improvement.

Customer Associate

IDBI Intech
Navi Mumbai
08.2016 - 03.2017
  • Assisted with bank verifications help banking customers
  • Consistently met monthly productivity and twice recognized as employee of month.
  • Provided management with daily log report on calls, complaints, resolutions, order statuses and escalations.
  • Advocated for customers and reported on observed areas for product or service improvement.
  • Maintained friendly and professional customer interactions.
  • Handled various accounting transactions.
  • Received loan and utility payments, sending funds to correct destinations.

Education

Bachelors of Commerce ( BCOM ) - Accounting And Finance

N G Acharya D K Marathe College
Mumbai, India
04.2016

Higher Secondary Certificate (HSC ) - Commerce

S.N.D.T Women's College
Mumbai, India
03.2013

Secondary School Certification (SSC) -

Municipal Urdu School
Mumbai, India
04.2011

Skills

  • Ability to grasp things quickly
  • Best Practices and Methodologies
  • Training Junior Team Members
  • Background Checks
  • Document Verification
  • Dedication and determination
  • Keen to learn new things
  • Team leadership

Certification

NCFM Module I ( National Stock Exchange of India LTD.)

  • Beginners Module - I
  • Different Avenues of Investment
  • The primary and Secondary Market
  • The Derivative Market
  • Financial Statement Analysis

NCFM Equity Derivatives Module - I

  • Definitions of Derivatives
  • Application of Derivatives
  • Trading Futures
  • Trading Options
  • Derivative Trading on exchange

Additional Information

Personal Details:

  • Marital Status: Married
  • Nationality: Indian
  • DOB : 01st November 1995
  • Hobbies: Reading and listening music

Address:

A-204, Anuvidnyan Nagar, CHSLTD, Agarwadi near Datt guru mandir, Mankhurd(W), Mumbai

400088

Languages

Hindi
First Language
English
Advanced (C1)
C1
Hindi
Proficient (C2)
C2
Marathi
Advanced (C1)
C1
Urdu
Proficient (C2)
C2

Timeline

Senior Verification Specialist

Sterling
04.2023 - Current

Senior Associate

WNS Global Services LTD
07.2017 - Current

Customer Associate

IDBI Intech
08.2016 - 03.2017

Bachelors of Commerce ( BCOM ) - Accounting And Finance

N G Acharya D K Marathe College

Higher Secondary Certificate (HSC ) - Commerce

S.N.D.T Women's College

Secondary School Certification (SSC) -

Municipal Urdu School

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Rahila Gadkari