Tanuj Jain
Ticket Tracking
Ghaziabad
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Senior Engineer - Application Support
HCL Technologies
Ghaziabad
3 2022 - Current
- My role as an App support Engineer involves diagnosing and resolving application issues, ensuring optimal performance, and collaborating with the development team to enhance system functionality
- Having a strong technical background, excellent problem-solving skills, and the ability to communicate effectively with both technical and non-technical users
- Key Responsibilities: Technical Support: Provide technical assistance and support for incoming queries and issues related to software applications
- Issue Resolution: Diagnose and resolve software application issues, ensuring minimal disruption to business operations
- System Monitoring: Monitor application performance and proactively address potential issues before they escalate
- Collaboration: Work closely with the development team to identify and implement system improvements and updates
- Documentation: Maintain detailed records of application support activities, including troubleshooting steps and resolutions
- User Training: Provide training and guidance to end-users to help them effectively use the software applications
- Software Installation: Assist in the installation and updating of software applications
- Performance Optimization: Optimize software application performance through regular testing and maintenance
- Customer Service: Ensure a high level of customer satisfaction by providing timely and effective support.
Senior Specialist- Virtual MyIT Engineer
HCL Technologies
Noida
3 2021 - 1 2022
- Configuring Wireless Network and Local Area Networks, Printers Configuration/Installations, Resolving DHCP and DNS issues, Outlook Configuration, Switches and Routers Configuration, Maintaining Intranet Connectivity in Organization, Troubleshooting of Printers (HP, Epson, Brother, Samsung, Canon, Dell), Troubleshooting software and hardware issues in Laptops & Desktops, Data Recovery, Active Window Troubleshooting
Senior Executive / Floor Support
Echosoft Infocom Pvt Ltd
06.2018 - 12.2020
- Mentored junior members of the team on best practices in issue resolution techniques
- Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities
Level-3 Engineer/T3
Tech. Live Connect
08.2015 - 10.2016
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively
Sr. Technical Support Engineer / L2
Genpact India Pvt. Ltd.
07.2014 - 07.2015
- Led a team of junior engineers, ensuring timely delivery of high-quality support services to clients.
- Achieved high client retention rates through consistent delivery of excellent technical support services tailored to individual needs.
Education
Bachelor of Science - Computer And Information Sciences
UP Technical University
Meerut 06.2007 - 09.2011
Skills
Ability to grasp things quickly
Never-say-die attitude
Solid team player with an enthusiastic attitude
Positive attitude in all circumstances
Proficient in MS-Office
Performance Improvement
Service Now Report and Dashboard Making
Personal Information
- Age: 33
- Father's Name: Mr. Arvind Kumar Jain
- Date of Birth: 10/02/89
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Passportstatus
Yes
Disclaimer
I solemnly declare that the above information is true and correct to the best of my knowledge.
Timeline
Senior Executive / Floor Support
Echosoft Infocom Pvt Ltd
06.2018 - 12.2020
Level-3 Engineer/T3
Tech. Live Connect
08.2015 - 10.2016
Sr. Technical Support Engineer / L2
Genpact India Pvt. Ltd.
07.2014 - 07.2015
Bachelor of Science - Computer And Information Sciences
UP Technical University
06.2007 - 09.2011
Senior Engineer - Application Support
HCL Technologies
3 2022 - Current
Senior Specialist- Virtual MyIT Engineer
HCL Technologies
3 2021 - 1 2022