Hi, I’m
RAHIL SHAH
Senior Operations Manager
Mumbai
Summary
Dynamic Senior Operations Manager with a proven track record at Gokyo Outdoor Apparel & Lifestyle Pvt. Ltd., specializing in financial operations management and strategic business growth. Expert in client engagement and operations management, I've significantly enhanced efficiency and customer satisfaction. Skilled in KPI reporting and critical thinking, my leadership has driven substantial organizational advancements.
Overview
3
years of professional experience
Work History
Gokyo Outdoor Apparel & Lifestyle Pvt. Ltd.Mumbai
Senior Operations Manager
12.2023 - Current
Job overview
- Developed and implemented operational strategies to improve efficiency and reduce costs.
- Monitored daily operations, identified areas for improvement, and created solutions to optimize workflow.
- Managed personnel including recruitment, training, scheduling, performance reviews and disciplinary actions.
- Analyzed data to identify trends in production output, customer satisfaction levels and labor costs.
- Ensured compliance with safety regulations and company policies and procedures.
- Negotiated contracts with vendors and suppliers to secure competitive pricing.
- Established quality assurance standards across all departments within the organization.
- Led cross-functional teams in the development of new products and services.
- Created reports on key performance indicators to track progress against objectives.
- Developed and implemented supply chain strategies to optimize inventory levels, reduce costs, and improve delivery times.
- Implemented cutting-edge ERP solution, Gofrugal.
- Directed countrywide retail functions.
Currency Exchange Corporation Ltd. / Fexco Ltd.London
Sales Advisor
04.2022 - 11.2023
Job overview
- Facilitated seamless foreign currency exchange transactions, and demonstrated expertise in retail sales, while adeptly managing diverse global currencies.
- Implemented comprehensive anti-money laundering practices.
- Managed backend operations for Western Union.
Travel XPMumbai
Project Manager
08.2021 - 01.2022
Job overview
- Crafted tailored itineraries and bespoke holiday packages, showcasing expertise in curating personalized travel experiences
- Expanded business partnerships through strategic initiatives, fostering growth and enhancing collaboration within the industry
- Orchestrated the seamless end-to-end travel process, ensuring comprehensive and flawless customer experiences
- Directed and managed the team responsible for the operations and success of 'Travelxp.com', overseeing their performance and contributions
- Spearheaded impactful business development efforts, leveraging market insights and relationships to drive organizational growth and opportunities
Education
Coventry UniversityLondon, United Kingdom
Master of Science from Global Finance
01.2023
University Overview
- Relevant Coursework - Quantitative and Research Methods, Financial Reporting and Analysis, Economics for Financial Markets, Global Financial Market and Ethics, Valuation of Equity and Fixed Income, Corporate Finance, Portfolio Management, Derivatives and Alternative Investment.
- Scholarship Recipient
- Research Project - How Can Indian Investors Minimise Their Exposure To Cryptocurrency-Related Risks And Maximise Their Returns.
- GPA: Distinction
EduGlobeMumbai, India
PGDM from International Travel & Tourism Management
06.2021
University Overview
GPA: Level 2
G.N. Khalsa College of Arts, Science & CommerceMumbai, India
Bachelor of management studies from Finance
06.2019
University Overview
GPA: First Class
Skills
- Financial Operations Management
- Client Engagement Strategies
- Proficient in Project Supervision
- Strategic Business Growth
- Critical Thinking and Analysis
- KPI reporting
- Customer Support Expertise
- Cash management
- Operations management
Timeline
Senior Operations Manager
Gokyo Outdoor Apparel & Lifestyle Pvt. Ltd.
12.2023 - Current
Sales Advisor
Currency Exchange Corporation Ltd. / Fexco Ltd.
04.2022 - 11.2023
Project Manager
Travel XP
08.2021 - 01.2022
Coventry University
Master of Science from Global Finance
EduGlobe
PGDM from International Travel & Tourism Management
G.N. Khalsa College of Arts, Science & Commerce
Bachelor of management studies from Finance
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