Rahish Khan

• Provide email-based support to customers facing challenges with their business profiles on Google platforms.
• Assist in verifying business profiles, ensuring compliance with established guidelines.
• Uphold high standards of service quality, meeting timelines and driving customer satisfaction.

Delivered top-tier customer service to a diverse clientele, resolving inquiries and issues related to Google Ads campaigns, billing, and account management.

● Successfully managed high-volume inbound calls and emails, prioritizing customer needs and providing timely solutions.

● Collaborated with cross-functional teams to address complex customer issues and ensure customer satisfaction.

● Achieved key performance indicators (KPIs) related to customer satisfaction, first call resolution, and average handling time.

● Stayed up to date on Google Ads product features, policies, and industry best practices.