Summary
Overview
Work History
Education
Skills
Awards
PERSONAL PROFILE :
Timeline
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Shrikant Jagdale

Pimpri

Summary

Dynamic professional with extensive experience at PennyMac, excelling in operational efficiency and quality auditing. Proven expertise in invoice processing and order management, complemented by strong analytical skills. Recognized for maintaining accuracy, fostering team collaboration, and driving continuous improvement in fast-paced environments. Passionate about delivering exceptional results and enhancing productivity.

Overview

15
15
years of professional experience

Work History

Sr. Process Executive

PennyMac (Infosys BPM)
Pune
10.2020 - Current
  • Executed SDFP, LMID, LMFP, and CAR processes to enhance operational efficiency.
  • Allocated production tasks among team members while conducting thorough audits.
  • Maintained 100% accuracy in production while serving as a quality auditor.
  • Participated in team activities such as birthday celebrations, work anniversaries, and farewell preparations.

Assistant Accountant

SSP Inc. (Infosys BPM)
Pune
06.2019 - 08.2020
  • Analyzed multiple tracks, including No Match, Difference, Verifier, and Comarch invoices.
  • Utilized Comarch and Verifier applications to categorize invoices as goods or services.
  • Directed invoices to appropriate queues based on analysis results.
  • Managed leave tracker, quality dashboard, and audit processes for operational efficiency.

Sr. Process Executive

Coupa Staples Inc. (Infosys BPM)
Pune
09.2017 - 05.2019
  • Managed contract administration, including Echo-Sign and invoice processing.
  • Provided training and updates to new team members for seamless integration.
  • Executed quality audits to ensure compliance with standards.
  • Developed weekly quality dashboards to track performance metrics.
  • Maintained daily non-CS and attendance trackers for accurate reporting.
  • Compiled weekly error reports, sharing insights with team and supervisors for targeted improvements.
  • Delivered Coupa support to streamline procurement processes.

Sr. Process Executive

Staples Inc. (Infosys BPM)
03.2013 - 07.2017
  • Managed customer accounts on Sunrise Mainframe AS400, issuing credits and processing reorders for mis-sorted or damaged orders.
  • Communicated delivery delays to customers via email to maintain transparency.
  • Trained new team members on procedures and updates to ensure operational efficiency.
  • Assigned old orders to team members, effectively clearing pending items from the queue.
  • Provided operational support to enhance team performance and customer satisfaction.

Practitioner

IBM Daksh
Pune
08.2011 - 01.2013
  • Processed various case types, including enrollment, terminations, and dependent additions for HIGHMARK healthcare insurance.
  • Collaborated with Quality department to enhance overall case quality.
  • Verified processed cases to eliminate errors and ensure compliance with standards.

Customer Service Representative

Vcustomer services pvt ltd.
Pune
08.2010 - 07.2011
  • Addressed user queries with effective solutions to enhance satisfaction.
  • Explained new schemes to customers, ensuring clear understanding of offerings.
  • Escalated critical problems to appropriate teams for timely resolution.
  • Managed Videocon D2H process to maintain operational efficiency.

Education

B.A. -

Mumbai University
Mumbai
03.2008

HSC -

Maharashtra Board
02.2004

SSC -

Maharashtra Board
03.2002

Skills

  • Basic computer skills
  • Invoice processing
  • Microsoft Office proficiency
  • Order management

Awards

Received a Spot Award in January 2019 for best performance

Received 2 I-stars (Infosys star/Rs. 20,000 amt each) for best performance for the years 2014-15 and 2016-17

Got the Most Valuable Player award from the client for the month of October 2013

Well done award received from HR for two quarters (June-August 2015 and October-December 2015)

PERSONAL PROFILE :

  • Date of Birth : 13th October 1984
  • Father’s Name : Mr. Shankar Nana Jagdale
  • Marital Status : Married
  • Sex : Male
  • Nationality : Indian
  • Language Known : English, Hindi & Marathi
  • Permanent Address : At / Post–Pedgaon, Tal–Khatav, Dist–Satara

Timeline

Sr. Process Executive

PennyMac (Infosys BPM)
10.2020 - Current

Assistant Accountant

SSP Inc. (Infosys BPM)
06.2019 - 08.2020

Sr. Process Executive

Coupa Staples Inc. (Infosys BPM)
09.2017 - 05.2019

Sr. Process Executive

Staples Inc. (Infosys BPM)
03.2013 - 07.2017

Practitioner

IBM Daksh
08.2011 - 01.2013

Customer Service Representative

Vcustomer services pvt ltd.
08.2010 - 07.2011

B.A. -

Mumbai University

HSC -

Maharashtra Board

SSC -

Maharashtra Board

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Shrikant Jagdale