Rahul C. Agedkar
Mumbai
Overview
19
19
years of professional experience
Work History
Loading Specialist
Connaught Network Services
Mumbai
10.2016 - Current
- Company Overview: Subsidiary of Cathay Pacific Airlines
- Serve as Loading specialist- Fare filing domain for CNS for Cathaypacific Airways.
- Perform CRS checks for all filing in the global distribution system Amadeus, Sabre, Galileo, Abacus, and Worldspan.
- Work on new and renewal of cat 25 filings, public filings, and through fares. Perform filing of all sorts of fares, new loading, and amendments as specified in Cat25.
- Manage Korea and Canada Ports for Redemption, Baggage, and Ancillary Services.
- Worked on global add on projects for CX carrier. Update the baggage database for the CX carrier for all the regions.
- Work on NGAI application for fares. Monitor competitive fare activity and execute appropriate market-level responses based on market performance, quality of service, and company objectives.
- Establish databases of pertinent information for use in preparing management reports and analyzing financial results, future plans, projections, and forecasts.
- Ensure that all required CX criteria relevant to fare filing policies and procedures are met.
- Handle all queries and fare related problems and quickly revert with the solutions online.
- Possess working knowledge of ancillary services and prepaid baggage.
- Subsidiary of Cathay Pacific Airlines
Senior Professional
Tata Consultancy Services
Mumbai
10.2015 - 10.2016
- Worked as Senior Process Executive for TCS in travel domain for Emirates pricing support i.e Emirates Airlines fare filing.
- Worked on corporate filing cat 25, structure filing, public & private filings.
- Coordinated activities and documentation requirements associated with project execution for fare filing.
- Executed ongoing time-sensitive and business-critical processes to recommend and load fare for Emirates Airlines.
- Monitored fares and related products of the client's competitors and executed a tactical plan for pursuit positioning and market conditioning.
- Managed activities to code fares, rules, taxes, and routing directly into its database.
- Handled daily work of fare filing and Distribution activity of Emirates Airlines and ensured to provide effective and efficient operational environment.
- Supported relationship with the Product team, Engineering, Technology, Operations, Management, and other teams to manage interdependencies.
- Managed quality service by recommending improved processes to fulfill the client requirements.
- Handled any complex fare filing in a simplified way and provided round the clock fare loading service to help the company to reach business speed.
Lead Coach Operation
WNS Global Services
Pune
01.2010 - 10.2015
- Worked for British Airways fare filing in the travel domain. Participated in requirements progress/briefing sessions with the business which includes providing updates on feasibility, alternative, and schedule.
- Involved in loading fares into an ATPCO database and responsible for distribution in all GDSs worldwide.
- Worked on crucial campaign filing of British Airways such as WOFFERS, PLO.
- Published fares on behalf of airline clients in the Airline Tariff Publishing Company (ATPCO) and Global Distribution Systems (GDS) for British Airways.
- Prepared management reports and dashboards and also created rosters for the staff.
- Responsible for handling Fares, Rules, Footnotes, Routings, Private and Negotiated Fares, Fees & Taxes, and Automated Reissues & Refunds.
Senior Professional
Sparsh BPO Services Limited
Pune
11.2009 - 01.2010
- Worked in ICICI Life Insurance outbound process.
- Handled a team of 20 members and worked as a Senior Executive in BSNL GSM Inbound & outbound process.
- Tracked and documented inbound and outbound support requests and ensured proper notation of customer problems or issues.
- Recommended and developed actions to improve overall performance metrics, customer satisfaction, and operational efficiencies.
- Facilitated customer issue escalations to the management/support as required.
- Established and maintained effective working relationships with peers, management, and customers.
Assistant Project Officer
MCED
01.2007 - 12.2007
- Company Overview: Maharashtra Centre for Entrepreneurship Development
- Maharashtra Centre for Entrepreneurship Development
Office Assistant
GILD PACKAGING
Pune
01.2006 - 12.2007
Timeline
Loading Specialist
Connaught Network Services
10.2016 - Current
Senior Professional
Tata Consultancy Services
10.2015 - 10.2016
Lead Coach Operation
WNS Global Services
01.2010 - 10.2015
Senior Professional
Sparsh BPO Services Limited
11.2009 - 01.2010
Assistant Project Officer
MCED
01.2007 - 12.2007
Office Assistant
GILD PACKAGING
01.2006 - 12.2007