RAHUL APALE
ASSISTANT MANAGER
PARATWADA,MH
Summary
Dynamic operations leader with a proven track record at Ecom Express, excelling in performance monitoring and employee development. Skilled in enhancing team productivity through motivational leadership and effective training. Achieved high customer satisfaction by implementing innovative solutions and streamlining workflows, fostering a collaborative environment that drives success.
Overview
8
8
years of professional experience
3
3
Languages
Work History
Assistant Team Leader
Delhivery.com
08.2025 - 01.2026
- Worked with customer service to handle escalated customer issues.
- Organized weekly team meetings to discuss projects, share updates, and address any challenges faced by the team.
- Worked with customer service representatives to handle escalated customer issues.
- Enhanced team performance by implementing efficient work processes and providing constructive feedback.
- Streamlined workflow processes through continuous analysis and improvement initiatives that reduced operational inefficiencies.
- Achieved high levels of customer satisfaction by consistently delivering exceptional service through proactive problem-solving abilities.
- Managed team workload to reach production targets.
- Monitored team productivity and provided regular progress reports to senior management, highlighting areas for improvement.
- Collaborated with team members to achieve project goals within tight deadlines, ensuring timely completion.
Operations Supervisor
Ecom Express
09.2020 - 07.2025
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Led cross-functional teams to improve project execution, enhancing overall operational efficiency.
- Kept high average of performance evaluations.
- Monitored front areas so that questions could be promptly addressed.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Branch Incharge
Streetwise Logistic
04.2018 - 08.2020
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Education
Bachelor of Science - Mechanical Engineering
JAWAHARLAL DARDA INSTITUTE OF ENGINEERING & TECHNOLOGY
Yavatmal, India 04.2001 -
Skills
Salesforce
Motivational leadership
Performance monitoring
Microsoft Office Suite
Employee development
Customer focused
Work planning
Shift scheduling
Staff training
Leading team meetings
Daily workflow improvement
Key performance indicators
Complex Problem-solving
Performance evaluations
Team motivation
Mentoring
Flexible schedule
Analytical thinking
Cash handling
Performance improvement
Staff education and training
Documentation and reporting
People management
Teamwork and collaboration
Team supervision
Quality improvement
Problem-solving
Timeline
Assistant Team Leader
Delhivery.com
08.2025 - 01.2026
Operations Supervisor
Ecom Express
09.2020 - 07.2025
Branch Incharge
Streetwise Logistic
04.2018 - 08.2020
Bachelor of Science - Mechanical Engineering
JAWAHARLAL DARDA INSTITUTE OF ENGINEERING & TECHNOLOGY
04.2001 -