Sheshadri Naidu J
Bengaluru
Summary
Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality.
Overview
2
2
years of professional experience
Work History
Assistant Team Leader
Cogent E-Services Pvt Ltd
Bengaluru
04.2022 - Current
- Achieved cost-savings by developing functional solutions to problems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Education
PUC - Science Education
Krupanidi PU College
Bengaluru, KA04-2019
Skills
- Project Management
- Salesforce
- Program Support
- Employee Development
- Team Supervision
- Client Service
- Leading Team Meetings
- Giving Constructive Feedback
- Call Center Operations
- Issue Resolution
- Client Support
Languages
Telugu
First Language
English
Advanced (C1)
C1
Hindi
Upper Intermediate (B2)
B2
kanadda
Upper Intermediate (B2)
B2
Tamil
Intermediate (B1)
B1
Affiliations
- Problem Solving
- Decision making
- Time Management
- Communication
- Team Handling
- Client Managment
Hobbies
- Listening Music
- Playing Cricket
- Watching Movies
- Travelling
Declaration
I, Sheshadri Naidu J hereby confirm the information given above is true to the best of my knowledge.
Dare : 16/07/24
Place : Bengaluru
Timeline
Assistant Team Leader
Cogent E-Services Pvt Ltd
04.2022 - Current
PUC - Science Education
Krupanidi PU College
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