Rahul Bajaj
Gurugram
Summary
Results-driven management professional with 4+ years of experience in B2B sales, client relationship management, and digital marketing. Expertise in leveraging data to drive business growth and optimize processes. Adept at building strong relationships with clients and guiding them to achieve strategic goals. Seeking to utilize my experience in account management, strategic planning, and data-driven consulting to support clients and help them grow.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Advance Management Trainee
IFB Industries Pvt. Ltd.
06.2024 - Current
- Managed and oversaw 24 IFB retail stores across the Delhi NCR region, ensuring the overall performance, hygiene, and brand representation at each location.
- Drove store profitability by managing P&L for the retail outlets, analyzing financial reports, and identifying opportunities to enhance revenue.
- Led a team of promoters to drive sell-out performance, improving sales through effective training, coaching, and goal-setting.
- Collaborated with senior management to develop and execute strategic initiatives and action plans for market penetration, sales growth, and improved retail operations, resulting in a significant increase in revenue for the stores.
Global Transfer Agency Associate
Fidelity International
12.2020 - 05.2023
- Managed a portfolio of 14+ B2B corporate clients across APAC, delivering tailored solutions that improved client satisfaction by 25%.
- Led an 8-member team to transition outdated processes to an automated system, boosting efficiency and meeting business requirements.
- Conducted thorough research and market analysis to optimize client engagement strategies, resulting in a 10% growth in recurring business.
- Built strong relationships with high-profile decision-makers, consistently meeting monthly targets.
Customer Service Advisor
British Telecom
06.2019 - 12.2020
- Engaged with potential clients to promote and upsell British Telecom products, achieving a 30% increase in sales revenue.
- Collaborated with marketing and sales teams to refine lead generation tactics and streamline the sales funnel.
- Delivered exceptional service to high-profile clients, maintaining a 35% customer retention rate and increasing satisfaction scores.
- Developed sales pitches and contributed to lead qualification efforts, converting prospects into long-term clients.
Education
MBA - Marketing
School of Inspired Leadership
05-2024
Bachelor in Business Administration -
Maharaja Agrasen Institute of Management Studies
05.2019
Skills
- Customer Success Management
- Data-Driven Strategy & Analytics
- Consultative Selling & Strategic Business Consulting:
- Digital Advertising & Marketing Strategy:
- CRM & Relationship Management
- Market Research & Competitive Analysis
- Project Management
Certification
- Certified professional in Google Analytics (2024)
- B2B Lead Generation for Marketing Certification by Udemy (2023)
- Certified in Sales Funnel by Great Learning (2024)
Timeline
Advance Management Trainee
IFB Industries Pvt. Ltd.
06.2024 - Current
Global Transfer Agency Associate
Fidelity International
12.2020 - 05.2023
Customer Service Advisor
British Telecom
06.2019 - 12.2020
Bachelor in Business Administration -
Maharaja Agrasen Institute of Management Studies
MBA - Marketing
School of Inspired Leadership
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