MS OFFICE
Rahul Barbara
Team Lead
Gurugram, Haryana
Summary
I am an MBA graduate who received academic honors and have accumulated 10 years of experience in roles that have grown in responsibility over time. Highly skilled and dedicated professional with a strong background in banking fraud prevention, brokerage account fraud, KYC, chargebacks, and back office operations. Seeking a challenging position where I can utilize my expertise to mitigate risks, ensure compliance, and contribute to the overall success of the organization.
Overview
12
12
years of professional experience
8
8
years of post-secondary education
Work History
Team Leader
Ameriprise Financial
Gurugram
11.2014 - Current
- Ensured Internal Control at the Home Office by implementing checks and balances for routine brokerage transactions, aiming to maintain customer satisfaction and ensure compliance with KYC regulations
- Authenticated KYC documentation and signed AOF (Account Opening Form) for each newly opened account and deposits
- Conducted a thorough review of system-generated reports on transactions and investigated account activities to identify potential suspicious behavior, overseeing the entire process from start to finish
- Conducted comprehensive reviews of brokerage transactions to identify potential fraud and irregularities
- Developed and implemented effective fraud prevention strategies and internal control measures.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Mentored and guided employees to foster proper completion of assigned duties.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Evaluated customer needs and feedback to drive product and service improvements.
- Implemented cutting-edge automation solutions for Know Your Customer (KYC) processes and fraud detection in the brokerage industry, significantly improving efficiency and mitigating risks.
Team Member
Bank Of America Merrill Lynch
Gurugram
07.2013 - 10.2014
- Developed and implemented effective fraud prevention strategies and internal control measures.
- Utilized fraud detection tools and techniques to analyze customer transactions, account activity, and system logs for identifying irregularities and potential fraud indicators.
- Collaborated with internal teams, including compliance, risk management, and operations, to gather information and evidence for fraud investigations.
- Prepared detailed reports outlining findings, recommended actions, and preventive measures to mitigate future risks.
- Managed chargeback cases and represented the organization in dispute resolution processes.
- Investigated and analyzed chargeback claims, ensuring compliance with card network rules and regulations.
Senior Fraud Analyst
JP Mogan Chase Bank
Gurugram
11.2011 - 07.2013
- Investigated and analyzed debit card and credit card fraud cases, ensuring compliance with industry regulations and payment network rules
- Responsible for managing monitoring and coordinating fraud risk management projects for credit and debit card products
- Researched and mediated written and emailed disputes between Chase credit card customers and merchants
- Monitored fraud trends and identified opportunities for process improvement and fraud prevention
Education
10th -
Guwahati Public School
Guwahati 06.2003 - 06.2004
10+2 - Commerce
Guwahati Public School
Guwahati 07.2004 - 07.2006
Bachelor In Commerce - Accounts
Guwahati Commerce College
Guwahati 07.2006 - 07.2009
Post Graduate Diploma In Management - Finance And Marketing
Delhi Productivity Council Institute Of Management
New Delhi 07.2009 - 07.2011
Skills
Excellent communication skills, both written and verbal
Demonstrated capacity to be self-driven and rapidly adapt to new procedures
Proficient in independently managing multiple responsibilities concurrently while prioritizing effectively
Outstanding dedication to meeting client needs and meticulous attention to detail
Fraud Detection
Lean and Ideas hare
Automation
Software
Lexis Nexis
Checkx System
Thomson One
Timeline
Team Leader
Ameriprise Financial
11.2014 - Current
Team Member
Bank Of America Merrill Lynch
07.2013 - 10.2014
Senior Fraud Analyst
JP Mogan Chase Bank
11.2011 - 07.2013
Post Graduate Diploma In Management - Finance And Marketing
Delhi Productivity Council Institute Of Management
07.2009 - 07.2011
Bachelor In Commerce - Accounts
Guwahati Commerce College
07.2006 - 07.2009
10+2 - Commerce
Guwahati Public School
07.2004 - 07.2006
10th -
Guwahati Public School
06.2003 - 06.2004