Rahul Basu

Spearheaded a 24-month Application Migration Program across seven EMEA countries, successfully delivering seven associated projects and migrating applications from ColdFusion to the ServiceNow platform, driving significant transformation, and yielding substantial benefits.

• An 11% revenue increase can be achieved by streamlining application performance, leveraging a 2-second load time reduction, and a 4% conversion rate boost to drive business growth.
• Cost-saving initiatives that reduced maintenance expenses by 25%, from $1.25 million to $950,000, and delivered a significant return on investment for the organization.
• Reduced the threat landscape by 70%, decreasing data breach incidents from 49 cases to 14 cases yearly, and demonstrating a proactive approach to cybersecurity and threat management.
• Boosted customer satisfaction by 13%, elevating CSAT scores from 80% to 93% through strategic user experience enhancements, demonstrating a deep understanding of customer needs and preferences.
• Ensured business continuity and zero data loss during a 2-year migration program, via robust risk identification, mitigation, and overall risk management.

• Drove the transformation of Governance, Risk, and Compliance (GRC) by spearheading comprehensive risk assessments, resulting in enhanced risk management and compliance standards, yielding:
• A 15% reduction in compliance costs, decreasing expenses from $1.2 million to $1.02 million, and demonstrating expertise in optimizing risk and compliance expenditures.
• Reduction of risk exposure by 10%, from 150 to 135 annual risk incidents, ensuring a strengthened governance model, effective oversight, and management of risk-related activities.
• A 19% increase in regulatory compliance, from 75% to 94%, ensuring effective oversight and management of compliance-related activities to strengthen the governance and compliance posture within the organization.

• Designed and implemented robust Enterprise Information Security and Governance strategies, yielding a 15% overall revenue increase because of a 30% reduction in compliance costs, and a 29% increase in regulatory compliance.
• Designed and deployed an Enterprise Risk Management (ERM) framework, integrating risk, compliance, and internal controls.
• Developed and implemented a risk monitoring and mitigation framework, standardizing policies and procedures to drive consistency, reduce redundancy, and ensure regulatory compliance.
• Spearheaded audit coordination and risk management efforts, collaborating with internal and external stakeholders to drive a 45% increase in enterprise-wide compliance scores, and a 30% increase in SBU compliance scores.
• Managed the end-to-end compliance lifecycle, including risk management, policy development, monitoring, auditing, training, and regulatory adherence for a team of seven, fostering a culture of compliance excellence.

Achievements:

• 2021: Bravo Award for outstanding contribution toward GRC at the enterprise level.
• 2020: Received a pat on the back for audit readiness for GE.

Spearheaded a large-scale LAN and WAN migration program (and 19 projects) for Shell, transitioning network devices to AT&T's network, resulting in:

• Substantial 20% revenue uplift, rising from $8 million to $9.6 million, and making a significant contribution to the company's overall growth and profitability.
• A significant 30% reduction in annual operational costs, slashing expenses from $12 million to $8.5 million, and yielding $3.5 million in annual savings through strategic cost optimization and process improvements.
• Decreasing latency by 25% from 50 milliseconds to 37 milliseconds, and driving substantial improvements in application responsiveness and reliability.
• Enhanced user experience by minimizing downtime, and maintaining uninterrupted service delivery.

Successfully orchestrated network consolidation across 14 Shell Operation Centers (SHOCs) located in 8 countries, streamlining IT infrastructure, reducing complexity, and improving operational efficiency, resulting in:

• A substantial cost savings of 20% ($3.5 million) in SHELL's operational budget is driving down IT support, network, hardware, and application maintenance expenses from $18 million to $14.5 million.
• Substantial revenue growth for AT&T infrastructure, with a 15% increase in annual revenue from $15 million to $17.25 million, showcases the ability to drive business results through strategic planning and execution.

Spearheaded the development and implementation of a robust documentation management system, adopted by 19 projects, resulting in enhanced information accessibility, security, and efficiency, and setting a new standard for project knowledge management.

Achievements:

• 2013: Customer Appreciation Award for successful phase migration completion.
• 2012: Customer Appreciation Award for successful phase network consolidation.