Rahul Bhardwaj
Senior Key Account Manager
Jaipur
Summary
Dynamic Key Account Manager with 7 years' experience and a strong background playing a vital role in the development, management, growth and retention of key accounts for a wide range of organizations. Service-centric leader dedicated to fueling revenues, enhancing client experience and achieving top brand loyalty. Highly adept in performing within high-pressure and deadline-driven environments, driving full sales lifecycles with focus on territory expansion.
Overview
16
16
years of professional experience
8
8
years of post-secondary education
1
1
Language
Work History
Senior Key Account Manager
Swiggy
Jaipur
05.2023 - Current
- Managing 3.5 crores GMV portfolio. Accountable for strategically managing exclusive accounts of Jaipur city.
- Developed business plan that includes sales, strategy, revenue generation, set objectives and promotion of organization's existence.
- Supported sales and reporting for large and medium-sized accounts. Increased business by more than 30% in two quarters.
- Responsible for marketing & running ads campaigns to ensure growth in revenue & business.
- Negotiated prices, terms of sales and service agreements.
- Accountable for handling cluster-wide Growth charter.
- Conducted on field sales training of newly joined Sales Mangers in team.
- Achieving highest NPS score.
Revenue Lead
Oravel Stays ( OYO Rooms)
Jaipur
12.2020 - 05.2023
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Managing day-to-day operations of various hotels in cluster and ensure a great guest experience for anyone staying in the hotels.
- Ensuring all OYO Operational Procedures are followed strictly & promote these.
- Maintain good relation with hotel partners to ensure that all guest have a flawless stay while they are at the hotel.
- Respond to partner needs & anticipate their unstated ones.
- Settling of the Financial reconciliation and recovery from the hotel owners/Mangers.
- Bring the churned SRNs eternity win back by grievance management and resolution.
- Received 'Exceed Expectation (Excellent) Rating in Performance appraisal.
- Handling total revenue of Rs. 80 lac per month.
Area Operations Manager
Oravel Stays
Jaipur
04.2018 - 12.2020
- Handling a cluster in Jaipur with over 30 properties.
- Weekly audits of properties for compliance in accordance with OYO standards.
- Responsible for business operations of 30 properties while working in a 4 member team for a ‘Micro Market’.
- Identified pain areas by analyzing customer experience data on a regular basis to maximize delight and minimize Unhappy feedbacks.
- Conducted regular audits to prevent any fraudulent activities.
- Implemented new processes to enhance the customer experience.
Operations Supervisor
Aman Resorts
Sawai Madhopur
11.2011 - 03.2018
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Booked large groups for weddings, seminars, conferences and other events, providing best available room rates.
- Supervised team of 5 front desk agents and helped to resolve issues arising during shifts.
- Monitored company inventory to keep stock levels and databases updated.
- Maintained excellent attendance record, consistently arriving to work on time.
- Resolved problems, improved operations and provided exceptional service.
Front Desk Associate
Lalit group of hotels
New Delhi
06.2010 - 11.2011
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Used internal software to process reservations, check-ins and check-outs.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Stored guest valuables in safe and individual boxes for security.
- Performed basic daily bookkeeping tasks.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
Industrial Trainee
ITC
Agra
01.2009 - 06.2009
- Worked flexible hours across night, weekend and holiday shifts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained excellent attendance record, consistently arriving to work on time.
Education
MBA - Sales And Marketing Education
Sam Higginbottom Institute
Uttar Pradesh 07.2012 - 06.2014
Bachelor of Arts - Tourism And Travel Management
Indra Gandhi National Open University
New Delhi 08.2007 - 06.2010
Hospitality Management - Hotel Management
RIG Institute of Hospitality Management
New Delhi 08.2007 - 06.2010
Skills
Key account management
Relationship management
Account management
Account strategy
Accomplishments
1 - Top Revenue Lead awarded by Co founder & Group CEO Ritesh Agarwal.
2 - Awarded swiggy premier league. (SPL)
Timeline
Senior Key Account Manager
Swiggy
05.2023 - Current
Revenue Lead
Oravel Stays ( OYO Rooms)
12.2020 - 05.2023
Area Operations Manager
Oravel Stays
04.2018 - 12.2020
MBA - Sales And Marketing Education
Sam Higginbottom Institute
07.2012 - 06.2014
Operations Supervisor
Aman Resorts
11.2011 - 03.2018
Front Desk Associate
Lalit group of hotels
06.2010 - 11.2011
Industrial Trainee
ITC
01.2009 - 06.2009
Bachelor of Arts - Tourism And Travel Management
Indra Gandhi National Open University
08.2007 - 06.2010
Hospitality Management - Hotel Management
RIG Institute of Hospitality Management
08.2007 - 06.2010
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