Rahul Chaturvedi
Noida
Summary
Organized and motivated professional eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills while facilitating company growth. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines. Desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Lead Engineer
Pinelabs Pvt Ltd
Noida
04.2022 - Current
- Achieved cost-savings by solving and developing functional solutions to recurring problems.
- Identified needs of customers promptly and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Completed day-to-day duties accurately and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Reviewed engineering designs for accuracy and completeness prior to implementation.
- Conducted analyses addressing failure, reliability or yield improvement.
- Responded to facility emergencies to correct issues quickly and maintain business operations.
- Analyzed customer feedback data to improve user experience for future product releases.
- Identified areas of improvement within existing systems and developed plans for implementation.
- Assessed risks associated with proposed changes or modifications to existing systems.
- Identified and implemented most acceptable resolutions to complex engineering problems.
- Collaborated with other departments on the development of new products and processes.
- Resolved complex technical issues through troubleshooting techniques and root cause analysis.
- Maintained a team of engineers to meet organizations deadlines.
- Coordinated testing efforts between multiple teams during product launches.
- Provided technical guidance, training, and mentorship to junior engineers.
- Applied technical knowledge to help promote safe work environment and enhance customer satisfaction.
- Supervised engineering and facilitated hiring, training and personal development.
- Recognized several times by management for providing exceptional service.
- Recommended design modifications to eliminate machine or system malfunctions to decrease customer problems.
- Managed cross-functional teams responsible for developing innovative solutions.
Technical Lead
PineLabs Pvt Ltd
Noida
04.2021 - 03.2022
- Developed and maintained technical presentations
- Troubleshooted PineLabs software and applications.
- Remained up-to-date with industry to handle complex cases timely.
- Collaborated with other team members to troubleshoot complex issues and develop solutions.
- Guided staff members through technical challenges and identified areas needing improvement.
- Performed troubleshooting of post-release software faults to support live service and installed software patch design.
- Identified opportunities for process improvements to decrease in support calls.
- Resolved customer issues by establishing workarounds and solutions to debug and create defect fixes.
- Kept resources current, organized and maintained in optimal condition.
- Managed multiple tasks within tight deadlines while ensuring quality control throughout the process.
- Wrote user manuals and other documentation for roll-out in customer training sessions.
- Trained technical personnel according to company and industry standards.
- Collaborated with support team to assist client stakeholders with emergent technical issues and develop effective solutions.
- Performed root cause analysis for production incidents and identified permanent fixes.
- Knowledge of working on tools and software like JIRA, Salesforce.
Senior Engineer
PineLabs Pvt Ltd
Noida
04.2017 - 03.2021
- Provided technical support for end users experiencing difficulty with PineLabs applications or systems.
- Troubleshot and performed tests to confirm product performance.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Responsible for collaborating with internal teams such as sales, marketing, operations, and customer support to ensure best services & consistent approach in serving key accounts.
- Prepared several SOPs & handling training programs for managed merchants on tools that help merchant to improve customer satisfaction.
- Technical hands-on identifying bug/troubleshooting including parsing logs, Integration issue (cloud, Wired & Billing server) documenting technical Problems & highlighting to respective stakeholders for permanent fix.
Engineer-Tech Support
PineLabs Pvt Ltd
Noida
05.2015 - 03.2017
- Assisted in troubleshooting issues related to PineLabs Plutus terminal related issues.
- Advised customers on use of products or services.
- Identified and implemented most acceptable resolutions to complex problems.
Engineer-Tech Support
IEnergizer IT Services Pvt Ltd
Noida
04.2013 - 03.2015
- Provided technical support to Samsung mobile customers by providing support via remote desktop software(Voice/email), diagnosing customer issues by ask probing questions to locate root causes.
- Assisted customers with mobile device configuration including email accounts and security settings.
- Asked customers targeted questions to diagnose problems and provided timely solutions.
- Replied to customer queries via email, messaging systems and support ticket platforms.
Education
Bachelor of Engineering - Information Technology
Govt Engineer College
Sagar, Madhya Pradesh03-2012
Senior Secondary Certificate Examination - Mathematics
Jawahar Navodaya Vidyalaya
Sheopur03-2007
Skills
- MS Office
- SQL
- Production Logs reading and debugging
- Complex case troubleshooting skills
- Supervision and Leadership
- Critical Thinking
- Communication
- Teamwork and Collaboration
- Friendly, Positive Attitude
- Analytical Thinking
- Organization and Time Management
- Conflict Resolution
Accomplishments
- Received 4 "the employee of the quarter awards"
- Several appreciations in solving complex technical issues
Declaration
• I hereby declare that the particulars given herein are true to the best of my knowledge and belief. And understand that if any information given above is incorrect my candidature is liable to be rejected.
Place: Noida [Rahul Chaturvedi]
Timeline
Lead Engineer
Pinelabs Pvt Ltd
04.2022 - Current
Technical Lead
PineLabs Pvt Ltd
04.2021 - 03.2022
Senior Engineer
PineLabs Pvt Ltd
04.2017 - 03.2021
Engineer-Tech Support
PineLabs Pvt Ltd
05.2015 - 03.2017
Engineer-Tech Support
IEnergizer IT Services Pvt Ltd
04.2013 - 03.2015
Bachelor of Engineering - Information Technology
Govt Engineer College
Senior Secondary Certificate Examination - Mathematics
Jawahar Navodaya Vidyalaya
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