Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Personal Information
Hobbies and Interests
Timeline
Generic
Rahul Chaudhary

Rahul Chaudhary

Hodal

Summary

A cogent professional with 5 years of pioneering experience in, Operation management, Process Management, Quality control Management and Team Management. Experienced as an Operation Executive with a demonstrated history of working in the logistics & Supply chain management industry. Skilled in vendor management, Operation management, Warehouse operation, First mile, Last mile , MH, Inbound, Outbound, Inventory management and Logistics Management. proficiency in making process correction which can moderate the lead time in resolving customer grievances;acting as an escalation gate resolve critical issues. Proficiency in achieving L0 Metrics Or goals for better quality, process improvement and higher operational efficiency. Team-based management style coupled with goal achieving approach through effective mentoring, monitoring, training and teamwork.

Overview

3
3
years of professional experience

Work History

Store Manager of Operations

Zepto
08.2023 - Current
  • Optimized staff scheduling to accommodate peak business periods without compromising quality of service or employee satisfaction.
  • Monitored competitor activities within the local market, adjusting strategies as necessary to maintain a competitive edge and drive store success.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Evaluated store performance metrics to identify areas of improvement and implement necessary changes for better results.
  • Coordinated with regional management on strategic planning initiatives aimed at improving store performance within the district or territory as a whole.
  • Increased store traffic by organizing engaging events and promotions that appealed to target customers.
  • Completed point of sale opening and closing procedures.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Improved store efficiency by implementing inventory management systems and streamlining operational processes.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Collaborated with cross-functional teams to drive company-wide improvements in operations and customer service.
  • Increased sales by [Number]% with special displays and promotions.
  • Trained and guided team members to maintain high productivity and performance metrics.

Opration Incharge

Flipkart
08.2021 - 08.2023
  • Controlling shrinkage of store and complete adherence to SOPs and process. - Achieve L0 Metrics target at the Warehouse . - Organize staff schedule and work load to maximize productivity. - Timely completion of inbound and outbound activities. - Following compliance of company guidelines such as FIFO, LIFO, EHS norms etc
  • In warehouse. - Daily work on 5s project. - Take a daily Huddle with team about shift plan. - Implement the formal process control and process improvement mechanism such as Kaizen. - Greet customers and ask about the quality of service they are receiving. - Manage staff, preparing work schedule and assigning specific duties. - Resolving customer complaints regarding Delivery service and product quality. - Instruct staff on product handling how to - handle soft rescue and Hard rescue item. - Call-out for tech issues and system issue if any along with raising tickets. - Conduct daily/weekly/Monthly review meetings with area manager and keep a records of MOM. - Handling third party Shadowfax , Delhivery , E-Com , teams. - Responsible for new initiatives and end-to- end reconciliation. - Monitoring and mentoring of associates on productivity, quality and safety. - Announcement of the monthly performance report and encourage the winner. - Analysis of the data reports to identify performance bottlenecks and improve the performance. - Preparing and implementing training and development plan for associates. - Reverse logistics process are followed during operation. - Go to the vehicles loading & unloading by TC team as per their cutoff sop by clients - Suggest the organization to building activities - Creat an inspiring team environment with an open communication culture

Executive

Grofers India Pvt Ltd
  • Manage Logistics transportation as per schedule. - 120+ manpower Operated with Zero Attrition and Other Call outs related to Manpower. - Developed the optimum effective Layout planning for Routine Operations. - Controlling over all activity for maintaining accuracy as per Operational SOP model. - Review and controlling of operation transaction for rectifying & controlling errors. - Analyze Time to Work and Manpower Efficiency for controlling activity. - Rectifying Major System related problems time to time. - Applying New Process as when/where require to complete the operation with Fixed time line. - Manage warehouse and ensuring - compliance to quality standards in routine operation. - Maintain proper Inventory System with Location optimization as per the system requirement. - Evaluate daily, Weekly & monthly operational MIS record for systematize workflow. - Manage picking , Billing and Last mile - Brief all bikers , drivers and learn them more & more . - Manage all case from case on delivery orders - work maintain with company software . - Working in Express stores to decrease the picking time efficiency for save the delivery time . - Manage the warehouse inventory stock requirement the dead dump .

Education

10th -

Shree Balaji inter College

12th -

Shree Balaji inter College

B.com -

Kalinga University
Chhattisgarh

Skills

  • Management Team Building
  • Customer Service Management
  • Budget Control
  • Effective leader
  • Motivation
  • Needs Assessment
  • Records Organization and Management
  • Inventory Management
  • Logistics
  • Interpersonal Skills
  • Business Management
  • Total Quality Management

Accomplishments

  • Employe of the half year award from Flipkart
  • Process champion in Flipkart during the BBD ( Peak)
  • Employee of the year

Languages

Hindi
English

Personal Information

  • Date of Birth: 04/08/98
  • Nationality: Indian
  • Marital Status: Married

Hobbies and Interests

  • Playing cricket
  • Build new leader
  • Watching cricket
  • Reading books & Newspaper

Timeline

Store Manager of Operations

Zepto
08.2023 - Current

Opration Incharge

Flipkart
08.2021 - 08.2023

Executive

Grofers India Pvt Ltd

10th -

Shree Balaji inter College

12th -

Shree Balaji inter College

B.com -

Kalinga University

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Rahul Chaudhary