Rahul Chavan
Kalyan West
Summary
Dynamic Project Manager with a proven track record at Skylark Infra Engineering, excelling in operational oversight and conflict resolution. Successfully implemented congestion-reduction strategies, enhancing commuter experiences. Adept at team training and fostering compliance, driving significant improvements in revenue integrity and operational efficiency.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Project Manager
Skylark Infra Engineering Pvt Ltd
08.2024 - Current
- Oversaw nine major toll plazas and 51 minor toll points within Shahadara zone.
- Managed infrastructure maintenance for plaza booths, lighting, and road surfaces to uphold safety standards.
- Monitored traffic flow and implemented congestion-reduction strategies, enhancing commuter experiences.
- Delivered detailed reports on traffic trends, revenue penalties, and monthly passes to senior management for informed decision-making.
- Audited transactions to minimize revenue leakage while enforcing compliance with ethical practices.
- Installed audio-video cameras in booths and cash-counting rooms to ensure transaction compliance.
- Identified blind spots and positioned CCTV for comprehensive monitoring of traffic and staff activities.
- Guided team in identifying wrong-class vehicles at gali points to prevent revenue loss.
Plaza Manager
Markolines Infra Private Limited
Pune
04.2024 - 08.2024
- Planned and scheduled all operational workflows, ensuring 100% compliance with NHAI and company protocols.
- Resolved 1033 online complaints and handled professional escalations to enhance customer satisfaction.
- Conducted bi-monthly training sessions and developed PPT modules to inform staff on NHAI updates and improve performance.
- Collaborated with legal counsel to take action against forced toll evasion and maintained relations with local authorities.
- Supervised hiring and onboarding process for site-specific teams to ensure alignment with operational needs.
Project Manager
Devas Land and Developers
Nashik
12.2020 - 12.2023
- Acted as primary liaison between Toll Plaza and Head Office for HR, Admin, and operational functions, streamlining communication and operations.
- Held end-to-end responsibility for manpower, business operations, and site maintenance.
- Surprise Audits: Established rigorous night-shift surprise audit schedule to uphold process integrity and compliance.
- Team Support: Managed remote logistics, enabling colleagues to maintain work-home balance in challenging environments.
Operation Manager
Tirupati Global Infosys
KALYAN
09.2014 - 01.2016
- Oversaw operations for VCOM Broadband Services, ensuring efficient implementation and maintenance.
- Monitored network performance daily to assure availability and promptly resolve issues.
- Supervised maintenance of existing network infrastructure, integrating new technologies seamlessly.
- Analyzed costs for leased fiber setups, contributing to increased company profitability.
- Enhanced project planning and scheduling processes by identifying key improvement opportunities.
- Resolved fiber cut incidents, minimizing downtime through efficient troubleshooting.
- Reported on service operation quality effectiveness and customer satisfaction metrics accurately.
Engineer
Tulip Telecom Limited (I) Pvt. Ltd.
Mumbai
01.2010 - 06.2014
- Executed site surveys to evaluate feasibility of network installations, enabling informed decision-making.
- Developed strategic network topology to enhance system performance.
- Addressed fiber cut incidents, minimizing downtime and maintaining service continuity.
- Managed maintenance and upgrades for existing network infrastructure.
- Installed and configured switches at client locations for optimal routing.
- Maintained 300 km of optical fiber cable, optimizing men and SDH links across regions.
- Designed and implemented resilient fiber optic networks.
- Conducted cost analysis on leased fiber installations, identifying opportunities to enhance profit margins.
Cyber Executive
Day Begins Engineering Innovations (I) Pvt. Ltd.
Mumbai
01.2008 - 11.2008
- Managed wireless network at Le-Royal Meridian, enhancing guest connectivity experience.
- Configured wireless access points and routers, improving overall network performance.
- Monitored inbound and outbound network traffic using Nomadix AG3100 gateway.
- Provided technical assistance to guests, facilitating seamless laptop synchronization with LRM wireless network.
Customer Support Engineer
Vipra Technologies
Mumbai
12.2006 - 06.2007
- Demonstrated expertise in installation and troubleshooting of Microsoft operating systems.
- Formatted and partitioned hard disk drives to maximize performance and reliability.
- Handled assembly and disassembly of hardware components, including processors and motherboards.
- Installed and troubleshot multiple device drivers to ensure system compatibility.
- Installed diverse software applications to improve system functionality and user experience.
- Configured internet connections, including dial-up and broadband setups.
- Resolved hardware and software issues quickly to minimize downtime and maintain operational efficiency.
Education
Graduation - Marathi Literature
Birla Collage, Mumbai University
KalyanHigher Secondary Education - M.C.V.C., Electronics
Subhedar Wada Collage of General Education
KalyanSecondary School Certificate -
Saraswati Mandir, Pune Board
KalyanSkills
- Risk management
- Organizational skills
- Operational oversight
- Team training
- Leadership and communication
- Conflict resolution
- Cultural adaptation
- Active listening
Certification
- Cisco Certified Network Associate (CISCO ID: CSCO11485427)
- CMS Certified Network Specialist (CCNS)
Timeline
Project Manager
Skylark Infra Engineering Pvt Ltd
08.2024 - Current
Plaza Manager
Markolines Infra Private Limited
04.2024 - 08.2024
Project Manager
Devas Land and Developers
12.2020 - 12.2023
Operation Manager
Tirupati Global Infosys
09.2014 - 01.2016
Engineer
Tulip Telecom Limited (I) Pvt. Ltd.
01.2010 - 06.2014
Cyber Executive
Day Begins Engineering Innovations (I) Pvt. Ltd.
01.2008 - 11.2008
Customer Support Engineer
Vipra Technologies
12.2006 - 06.2007
Graduation - Marathi Literature
Birla Collage, Mumbai University
Higher Secondary Education - M.C.V.C., Electronics
Subhedar Wada Collage of General Education
Secondary School Certificate -
Saraswati Mandir, Pune Board