RAHUL DAULTANI
Assistant Vice President | Lean Six Sigma BB
Jaipur
Summary
An observant and result oriented professional with ~16 years of experience in Process excellence, Business Operations and People management. Proficient in identifying transformation opportunities with digital, analytics, LSS, Gen AI as levers, mapping end to end process, reduce variation, Value Stream mapping, create FMEA’s & all quality related initiatives. Certified Six Sigma Black Belt, Advanced Lean Certified, Design Thinking practitioner with over 40 GB & 8 BB projects mentored in last 10 years in Process Excellence role.
Overview
16
16
years of professional experience
6
6
Certifications
2
2
Languages
Work History
Asst. Vice President | Lean Digital Transformation
Genpact
04.2022 - Current
- Collaborated closely with executive leadership to align department goals with overall company objectives, resulting in stronger organizational cohesion.
- Established and directed successful programs focused on Digital Transformation, Data Analytics & Gen AI.
- Managed a diverse portfolio of projects, ensuring that each project met established quality standards and delivered expected results on time and within budget.
- Demonstrated expertise in generating Actionable Insights from operational data for faster and effective decision making.
- Proven track record of playing pivotal role in response to RFPs, Account Renewals and sharing POVs (Point of View).
- Acted as a key point of contact for driving modernization on client operations through levers like Digital (Automation – RPA & light automation), Analytics, Lean Six Sigma.
- POV completed with 15% FTE disruption in Fraud Ops using smart automation and lean six sigma - $500k P&L impact.
- Framework creation for identification of digital opportunities that fit into various tools like workflow orchestration, RPA, process mining, document extraction, smart automation using VBA etc.
- Hired and managed 4 new managers (BBs) to drive transformation.
Senior Consultant | PE&T
Infosys BPM
01.2019 - 12.2021
- Facilitated workshops with clients to identify pain points, establish goals, and define actionable steps towards achieving desired outcomes.
- Point of contact from service delivery quality and process excellence internal & external audits on QMS and ISO and ensured there are no major non-conformance.
- Deployed of Data Analytics models, Data Visualizations dashboards, Problem Solving using Design Thinking, DMAIC and Lean Methodology.
- Successfully managed transition of 180 headcount in 2020 during COVID. Ensured there are no challenges with respect to quality by creation of a robust service quality plan and QC.
- Successfully managed all aspects of quality management – Quality Control, Quality Assurance (Transactional Quality) and Quality Improvement (Process Transformation).
- Point of contact from service delivery quality and process excellence internal & external audits on QMS and ISO and ensured there are no major non conformances.
Associate Manager | Business Transformation
Accenture
01.2018 - 01.2019
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Identification of lean six sigma and automation opportunities using LSS tools and CORD & ESSMA methodology.
- Collaborated closely with senior management on strategic planning efforts, aligning departmental goals with overarching company objectives.
- Deployed digital dashboards to provide visibility of actual process health to senior stakeholders and generate proactive alerts to ensure process is within control limits.
- Ensured contractually committed is met.
- Identified cost reduction & cash flow acceleration opportunities for client business through business metric mapping of all lag and lead indicators.
Assistant Manager | Business Excellence
Sunlife Financials
05.2016 - 12.2017
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Conducted lean & six sigma GB/YB training sessions.
- Baseline metrics.
- Perform volume and FTE forecasting.
- Active participation in business excellence strategy of the organization.
- Establish Business Excellence framework in the organization.
- Responsible for driving Brighter Way Mgmt System program as a BWBP through ensuring efficient and effective usage of Lean tools.
- Act as a bridge between onshore and offshore teams for all quality related activities
Asst. Manager | Process Excellence & Transformatio
Infosys BPM
03.2015 - 05.2016
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Identification of lean & six sigma projects.
- Mentoring lean & six sigma projects throughout project journey.
- Conduct Value Stream Maps to identify process efficiency & further improve it.
- Ensuring upwards movement of DNA.
- Creating transformation roadmaps.
- Delivering productivity commitment to the client.
- Conducting lean & six sigma training sessions.
Asst. Manager | Quality
Genpact
07.2008 - 10.2014
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Identification of lean & six sigma projects.
- Mentoring lean & six sigma projects.
- Revenue generation for the account.
- Operations stabilization.
- Ensuring upwards movement of DNA.
- Delivering Business Impact to the client.
- Delivering contractual commitment of productivity to client.
- Conducting lean & six sigma refresher sessions.
Education
Bachelor of Commerce - Accounting And Business Management
04.2001 -
Skills
Statistical analysis
Forecasting
Capacity Modelling
Metric Baseline
Transitions Mgmt
Stakeholder Mgmt
Data Visualization (Power BI)
Machine Learning (Beginner)
Design Thinking Practitioner
Business Communication
Analytical Ability
Problem Solving
Accomplishments
- Supervised team of 6 Black Belts.
- One mentored BB project won an external award from “National Quality Excellence Award” as the best improvement project.
- Delivered 5 gain share projects while in operations with Genpact
Certification
Six Sigma Black Belt
Projects
PTP
- Improve On Time Payment %age to Vendors - Improved on time payments to vendors from 62% to 75%
- QC Automation - 3 FTE Benefit
- Outstanding GR Reduction - $1.8 Mn invoices averted from payment due to reversed GR
OTC
- Improving collections effectiveness of DEPR - Business Impact of $0.66 Mn in terms of cash flow & $0.36 Mn in terms of saving per annum to the Client | $0.14 Mn monetization
- Cash flow acceleration of earned premium - Business Impact of $0.75 Mn in terms of accelerated cash flow & $0.24 Mn in terms of EBIT to the Client | $0.1 Mn monetization
- Contract Set Up Automation - 2 FTE benefit thru automation of contract set up process
RTR
- Fixed Assets Standardization - $0.41 Mn controllership impact through removal of duplicate assets
- Reconciliations Quality Uplift - $4.2 Mn controllership impact
- IJR standardization - $3.2 Mn controllership impact
S&F
- Reduction of lost sales due to overbooking issues - Lost sales reduction by $0.27 Mn & accelerated order to cash cycle by 11 days for delayed orders
Fraud Prevention
- Increase in recovery rate in fraud operations - $0.4 Mn excess recovery
- FP Ops Modernization - 15 FTE disruption & $0.5 Mn monetization
Timeline
Asst. Vice President | Lean Digital Transformation - Genpact
04.2022 - Current
Design Thinking Practitioner
08-2020
Senior Consultant | PE&T - Infosys BPM
01.2019 - 12.2021
Associate Manager | Business Transformation - Accenture
01.2018 - 01.2019
Six Sigma Black Belt
08-2017
Assistant Manager | Business Excellence - Sunlife Financials
05.2016 - 12.2017
Asst. Manager | Process Excellence & Transformatio - Infosys BPM
03.2015 - 05.2016
Six Sigma Green Belt
04-2013
Cleared 1 exam in General Insurance (INS 21) from AICPCU
03-2013
Advanced Lean Certified
07-2010
IIA certified (Basic P&C Insurance)
10-2009
Asst. Manager | Quality - Genpact
07.2008 - 10.2014
Mohanlal Sukhadia University - Bachelor of Commerce, Accounting And Business Management
04.2001 -