Rahul Dhawan
Operations Manager
Mohali
Summary
Seasoned Team Manager and talented leader with 9 years of experience in sales & growth and operations. Committed individual well-versed in providing thorough training, setting team goals, and developing innovative strategies. Applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity and dedicated to meeting team performance objectives and achieving set targets. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
3
3
Languages
Work History
Operations Manager - Wellness
Fitelo
09.2023 - Current
- Results-driven and seasoned Operations Manager with a proven track record in the health and wellness industry. Adept at leading high-performance teams, optimizing operational processes, and successfully executing organization-level projects. Known for strategic thinking, exceptional communication skills, and a commitment to delivering top-notch health and wellness services. Thrives in dynamic environments, consistently achieving operational excellence and contributing to the overall success of the organization.
- Key Competencies:
- Team Leadership: Lead and inspire teams to achieve peak performance, fostering a collaborative and empowering work culture.
- Operational Excellence: Implement efficient processes to enhance productivity, ensuring the seamless delivery of health and wellness services.
- Strategic Project Management: Drive organization-level projects from inception to completion, aligning with corporate objectives and contributing to growth.
- Quality Assurance: Establish and maintain rigorous quality control measures to uphold the highest standards in service delivery.
- Financial Oversight: Expertise in budget management, resource allocation, and financial sustainability to support organizational goals.
- Stakeholder Engagement: Effective communication with internal teams, stakeholders, and clients to build and maintain positive relationships.
- Analytical skills: Ability to analyze data, trends, and performance metrics to optimize processes and improve overall operational efficiency.
- Communication: Strong verbal and written communication skills to effectively convey ideas, instructions, and updates to teams, superiors, and other stakeholders.
- Problem-solving: Adept at identifying and solving operational issues efficiently, making data-driven decisions, and implementing effective solutions.
- Professional Experience:
- Lead a dynamic team in executing daily operations, ensuring the highest quality of health and wellness services.
- Successfully managed and implemented organization-wide projects, contributing to business growth and client satisfaction.
- Introduced streamlined operational processes, resulting in a significant increase in team efficiency.
Team Manager - Sales & Growth
Fitelo
09.2021 - 09.2023
- Evaluated employee performance on weekly basis and coached and trained 50 team members, increasing quality of work and employee motivation.
- Developed and strengthened high-performance sales team, turning over Rs 1 crore per month.
- Met or exceeded individual sales targets of Rs. 20 lakh per month and quotas to contribute to overall sales goals and revenue of company.
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans, and follow-up procedures.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Implemented training programs to maximize team member development and potential.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Recruited, interviewed, and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Delivered regular team meetings for aligned work towards common goals.
- Analyzed team performance data to provide meaningful insights, enabling informed decision-making.
- Cultivated positive, productive team environments, resolving conflicts quickly.
- Established and maintained performance, quality, and service standards for professional customer care.
- Aligned team goals and objectives with organizational strategy, aiding business growth.
- Developed detailed plans based on broad guidance and direction.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Maintained extensive knowledge of company's products and services.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs
Senior Customer Service Associate
Teleperformance
08.2019 - 07.2020
- Welcomed customers and listened closely to problems described to determine solutions.
- Handled customer inquiries and complaints with professionalism to restore satisfaction.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Developed and maintained strong relationships with customers to foster repeat business.
- Increased efficiency and team productivity by promoting operational best practices.
Customer Service Specialist
Woodmunt BPO consultants LLP
05.2017 - 05.2019
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Resolved concerns with products or services to help with retention and drive sales.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Senior Sales and Marketing Officer
Honda cars India limited
04.2016 - 04.2017
- Created and implemented effective marketing and sales strategies to increase customer engagement and revenue.
- Identified weaknesses in existing marketing campaigns to develop pragmatic solutions within budgetary constraints.
- Developed value-added campaigns and executed technical solutions to streamline and improve marketing efficiencies.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted marketing, reviewed pricing strategies, and expanded distribution channels to increase sales revenue.
Sales and Marketing Associate
Renault Nissan automotive India private limited
03.2014 - 03.2016
- Assisted in maintenance and development of credential databases and intranet sites.
- Coordinated with media representatives and sponsors to conduct press releases and promotions.
- Planned meetings and trade shows by developing schedules, establishing contacts, and coordinating mailing lists.
- Built diverse and consistent sales portfolio.
- Set and achieved company-defined sales goals.
Education
B.Tech - Automobile - Automotive Engineering Technology
Graphic Era Deemed To Be University
Dehradun 07.2010 - 03.2014
Skills
Sales and marketing
Certification
Digital Marketing, Tech Mahindra - 6 months
Timeline
Operations Manager - Wellness
Fitelo
09.2023 - Current
Microsoft Power BI
08-2023
Microsoft Excel
08-2023
Digital Marketing, Tech Mahindra - 6 months
03-2022
Team Manager - Sales & Growth
Fitelo
09.2021 - 09.2023
Senior Customer Service Associate
Teleperformance
08.2019 - 07.2020
Customer Service Specialist
Woodmunt BPO consultants LLP
05.2017 - 05.2019
Senior Sales and Marketing Officer
Honda cars India limited
04.2016 - 04.2017
Sales and Marketing Associate
Renault Nissan automotive India private limited
03.2014 - 03.2016
B.Tech - Automobile - Automotive Engineering Technology
Graphic Era Deemed To Be University
07.2010 - 03.2014
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