Travelling
Rahul Dhawan
Team Manager
Mohali
Summary
Goal-oriented Team Manager dedicated to meeting team performance objectives and achieving set targets. Offering nine years of extensive leadership experience in sales and marketing. Committed individual well-versed in providing thorough training, setting team goals, and developing innovative strategies. Superb oral and written communication skills paired with excellent time management and leadership abilities.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
3
3
Languages
Work History
Team Manager
Fitelo
Mohali
09.2021 - Current
- Evaluated employee performance on a weekly basis and coached and trained 50 team members, increasing the quality of work and employee motivation.
- Developed and strengthened a high-performance sales team, turning over Rs 1 crore per month.
- Met or exceeded individual sales targets of Rs. 20 lakh per month and quotas to contribute to the overall sales goals and revenue of the company.
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans, and follow-up procedures.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Implemented training programs to maximize team member development and potential.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Recruited, interviewed, and hired employees and implemented a mentoring program to promote positive feedback and engagement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Delivered regular team meetings for aligned work towards common goals.
- Analyzed team performance data to provide meaningful insights, enabling informed decision-making.
- Cultivated positive, productive team environments, resolving conflicts quickly.
- Established and maintained performance, quality, and service standards for professional customer care.
- Aligned team goals and objectives with organizational strategy, aiding business growth.
- Developed detailed plans based on broad guidance and direction.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Maintained extensive knowledge of the company's products and services.
Senior Customer Service Associate
Teleperformance
Mohali
08.2019 - 07.2020
- Greeted customers and listened closely to problems described to determine solutions.
- Handled customer inquiries and complaints with professionalism to restore satisfaction.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Developed and maintained strong relationships with customers to foster repeat business.
- Increased efficiency and team productivity by promoting operational best practices.
Customer Service Specialist
Woodmunt BPO consultants LLP
New Delhi
05.2017 - 05.2019
- Achieved a high satisfaction rating through proactive one-call resolutions of customer issues.
- Resolved concerns with products or services to help with retention and drive sales.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Senior Sales and Marketing Officer
Honda cars India limited
Mandi
04.2016 - 04.2017
- Created and implemented effective marketing and sales strategies to increase customer engagement and revenue.
- Identified weaknesses in existing marketing campaigns to develop pragmatic solutions within budgetary constraints.
- Developed value-added campaigns and executed technical solutions to streamline and improve marketing efficiencies.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted marketing, reviewed pricing strategies, and expanded distribution channels to increase sales revenue.
Sales and Marketing Associate
Renault Nissan automotive India private limited
Mandi
03.2014 - 03.2016
- Assisted in the maintenance and development of credential databases and intranet sites.
- Coordinated with media representatives and sponsors to conduct press releases and promotions.
- Planned meetings and trade shows by developing schedules, establishing contacts, and coordinating mailing lists.
- Built a diverse and consistent sales portfolio.
- Set and achieved company-defined sales goals.
Education
B.Tech - Automobile - Automotive Engineering Technology
Graphic Era Deemed To Be University
Dehradun 07.2010 - 03.2014
Skills
Sales and marketing
Business Development
Staff Management
Strategic planning
Negotiation
Critical Thinking
Decision-Making
Teamwork and Collaboration
Certification
Digital Marketing, Tech Mahindra - 6 months
Interests
Hiking
Trekking
Timeline
Microsoft Power BI
08-2023
Microsoft Excel
08-2023
Digital Marketing, Tech Mahindra - 6 months
03-2022
Team Manager
Fitelo
09.2021 - Current
Senior Customer Service Associate
Teleperformance
08.2019 - 07.2020
Customer Service Specialist
Woodmunt BPO consultants LLP
05.2017 - 05.2019
Senior Sales and Marketing Officer
Honda cars India limited
04.2016 - 04.2017
Sales and Marketing Associate
Renault Nissan automotive India private limited
03.2014 - 03.2016
B.Tech - Automobile - Automotive Engineering Technology
Graphic Era Deemed To Be University
07.2010 - 03.2014