Rahul Dhiman
Delhi
Summary
To seek and maintain full-time position that offers professional utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
26
26
years of professional experience
5
5
years of post-secondary education
Work History
SENIOR SALE ASSOCIATE
MONTBLANC RETAIL ( UNDER HELVETICA LIFESTYLE)
11.2022 - Current
- Ensuring all compliance related to company as well as Airport authority.
- Storytelling and enticing clients.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Delivered exceptional customer service by addressing inquiries, resolving issues, and fostering long-term relationships with clients.
- Analyzed sales performance data to identify areas of opportunity and develop targeted strategies for improvement.
- Utilized CRM tools to track customer interactions, follow up on leads, and manage the ongoing development of client relationships.
- Developed a deep understanding of the company''s products and services to effectively communicate their benefits to potential customers.
- Generated sales leads and cold called potential customers.
- Trained, coached, and mentored new sales associates for maximum performance.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Recorded accurate and efficient records in customer database.
- Trained junior sales associates on best practices in selling techniques, product knowledge, and relationship building.
- Built relationships with customers and community to promote long term business growth.
STORE MANAGER
RELIANCE RETAIL
01.2021 - 11.2021
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Provided feedback on marketing campaigns to improve effectiveness.
- Delegated work to staff, setting priorities and goals.
- Prepared staff work schedules and assigned team members to specific duties.
- Assessed operational efficiency of the store's departments.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Rotated merchandise and displays to feature new products and promotions.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reported issues to higher management with great detail.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
SENIOR SALE ASSOCIATE
MONTBLANC
08.2018 - 01.2020
- Greeting customers who enter the store since it's a Luxurious Store most of the Customers will VIP Guests and Celebrities.
- Storytelling of the products.
- Assisting shoppers to find the goods and products they are looking for.
- Answering queries from customers.
- Giving advice and guidance on product selection to customers.
- Responsible dealing with customer complaints.
- Keeping up to date with special promotions and putting up displays.
- Being responsible for processing cash and card payments, day, week, and month end reports.
- Key role in opening of First Company boutique at Airport.
- Problem solving and sorting concessionaire related issues with BCAS, GMR, CISF and other government bodies.
- Analysing the performance of marketing campaigns to leverage behavioural interest.
- Implement the operating procedures at the store and ensure company policies and procedures are adhered by all the staff at all the times.
- Ensure retail outlets have the required stock levels to maximize the sales.
- Weekly audit the store administration and resolve discrepancies if any.
BUSINESS MANAGER
FIRST DATA
01.2017 - 12.2017
- Facilitated the implementation and support of Point of Sales systems.
- Performed detailed analysis of complex business process requirements and provide.
- Validate onboard document of business partner.
- Transform client business requirements, processes and objectives; develop necessary product modifications to satisfy clients’ needs.
- Identify gaps, issues and workaround solutions.
- Act as liaison with client for troubleshooting: investigate, analyze, and solve software problems.
- Proactively identify and propose business process and/or system enhancements.
- Work self-directed and independently.
STORE MANAGER
BESTSELLER
08.2013 - 01.2017
- Develop business strategies to expand store traffic and optimize profitability.
- Opened 9 store in Delhi and Upper North of India.
- Meet sales goals by training, motivating, mentoring and providing feedback to sales staff.
- Ensure high levels of customer satisfaction through excellent service.
- Complete store administration and ensure compliance with policies and procedures.
- Conduct personnel performance appraisals to assess training needs and build career paths.
- Deal with all issues that arise from staff or customers (complaints, grievances).
- Be a shining example of well behavior and high performance.
- Stock rotation on floor, ensuring lights, music are properly focused and working.
- Additional store manager duties as needed.
CUSTOMER CARE LEAD-MANAGER
RELIANCE COMMUNICATIONS
08.2008 - 03.2013
- Resolved escalated customer complaints in a timely manner.
- Performed root cause analysis of recurring problems in order to develop long term solutions.
- Identified opportunities for process automation that would improve overall efficiency.
- Collaborated with other departments such as sales, marketing, finance, IT, to align processes across teams.
- Trained new customer care staff on company policies, procedures, products and services.
- Coached team members on problem solving techniques when dealing with challenging customers.
- Supported customers to maintain positive relationships throughout and following sales processes.
ASSISTANT MANAGER
IDEA CELLULAR
11.2003 - 08.2008
- Overall responsibility for activities at store opening and operations with customer service, store level sales and revenue targets across all products (voice–post-paid/prepaid, data).
- Execute marketing promotions, display and store experience schemes.
- Understanding of store management and customer relationship management.
- Leadership & people management skills.
- Feedback on new plans in pre-paid and postpaid plans.
- Handled West zone for opening up 16 mini store First pilot batch of store MY IDEA.
- Appointed Franchisee for better business growth and aligned database as per pincodes.
- Ensuring postpaid connections get activated only after Positive verification from concerned department.
- Training on newly launch products to team including sales team.
- Ensuring maximum use of Retention tools.
TRAFFIC ASSISTANT
AIR KAZAKSTAN
11.2002 - 11.2003
- Manning the check-in counters that serve departing passengers.
- Manning the arrival and departure gates. This involves attending to customers before they board, after they land, or when they are switching between flights.
- Issuing tickets to passengers.
- Assisting passengers by answering questions, providing directions, or attending to their other needs. This includes helping passengers with inquiries about delayed or lost baggage.
- Loading and unloading bags and other luggage to and from the plane.
- Pre-post flight documentation, Provisional catering order in advance as per Manifest.
- Sharing Load sheet and weather report with Pilot/Co-Pilot along with passenger manifest.
- Co-ordination with studio for Gate announcement for arrival and departure passengers.
- Handling and advising regarding oversize-weight luggage.
- Contribution as a team member for timely takeoff of Flights to respective Destinations.
- Sending Flights take off messages to Destination Airport office and Head offices sharing no of passengers destination wise, cargo load, passenger load.
TRAFFIC ASSISTANT
TURKMENISTAN AIRLINES
04.1999 - 08.2000
- Check in of Passengers.
- Checking Valid ticket and Visa.
- Preparation of flight documents required at the time of departure and arrivals.
- MET report to be shared with Pilots.
- Proper facilitation at airport.
Education
MBA -
UP Technical University
08.2000 - 03.2002
POSTGRADUATE - PERSONNEL MANAGEMENT
PG Institute of Personnel Management
04.1998 - 04.1999
BA - INDUSTRIAL RELATIONS AND PERSONNEL MANAGEMENT
Delhi University
06.1995 - 03.1998
Skills
Customer service
Personal Information
- Date of Birth: 05/30/78
- Nationality: Indian
Timeline
SENIOR SALE ASSOCIATE
MONTBLANC RETAIL ( UNDER HELVETICA LIFESTYLE)
11.2022 - Current
STORE MANAGER
RELIANCE RETAIL
01.2021 - 11.2021
SENIOR SALE ASSOCIATE
MONTBLANC
08.2018 - 01.2020
BUSINESS MANAGER
FIRST DATA
01.2017 - 12.2017
STORE MANAGER
BESTSELLER
08.2013 - 01.2017
CUSTOMER CARE LEAD-MANAGER
RELIANCE COMMUNICATIONS
08.2008 - 03.2013
ASSISTANT MANAGER
IDEA CELLULAR
11.2003 - 08.2008
TRAFFIC ASSISTANT
AIR KAZAKSTAN
11.2002 - 11.2003
MBA -
UP Technical University
08.2000 - 03.2002
TRAFFIC ASSISTANT
TURKMENISTAN AIRLINES
04.1999 - 08.2000
POSTGRADUATE - PERSONNEL MANAGEMENT
PG Institute of Personnel Management
04.1998 - 04.1999
BA - INDUSTRIAL RELATIONS AND PERSONNEL MANAGEMENT
Delhi University
06.1995 - 03.1998
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