Sanjay Chawla
Bengaluru
Summary
Client-focused and organized professional with advanced degree and diverse experience in customer service, business management and project coordination. Collaborative communicator to quickly build relationships with both clients and business audiences. Known for innovation and creative problem-solving abilities to address business challenges. Dynamic and performance-driven, with high integrity, strong work ethic and great leadership skills. Meticulous and resourceful Business Manager with proven success leading productive teams, controlling budgets, networking to drive growth initiatives and marketing to maximize brand outreach.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Business Manager
Montblanc India Retail Pvt Ltd
Bengaluru
11.2018 - Current
- Prepared monthly Business plans for review by executive leadership team.
- Developed and implemented policies and procedures to improve operational efficiency.
- Analyzed customer feedback data to generate reports on customer satisfaction levels.
- Organized meetings with stakeholders to discuss objectives, strategies, and timelines for completing tasks.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Drove customer satisfaction by addressing concerns or feedback promptly.
- Delegated work to staff, setting priorities and goals.
- Analyzed market trends to identify growth opportunities.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Cultivated a positive work environment promoting teamwork.
- Set departmental objectives aligned with company vision and mission.
- Monitored progress by establishing plans, budgets and measuring results.
- Formed and sustained strategic relationships with clients.
- Streamlined workflow processes to reduce costs and increase efficiency.
- Implemented successful business strategies to increase revenue and target new markets.
- Oversaw daily operations, optimizing efficiency and productivity.
- Led cross-functional teams to achieve business goals.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Prepared staff work schedules and assigned team members to specific duties.
- Implemented continuous improvement initiatives for process optimization.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Managed budgets, financial forecasting, and analysis.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Developed and implemented operational policies and procedures.
- Mitigated business risks by working closely with staff members and assessing performance.
Sr Manager Sales
KGK Group (Entice Jwellery)
Bengaluru
02.2017 - 11.2017
- KGK Group is a multinational corporation that mines, manufactures, and distributes diamonds, gemstones, and jewelryKGK Group has factories in India, Hong Kong SAR, China, and Thailand that produce technologically advanced jewelry. The company also has diamond manufacturing units in India, South Africa, Angola, Botswana, and Namibia. KGK Group has its own fine jewelry brand, Entice, which sells in both international and Indian markets.
Store Director
Villeroy & Boch India
Bengaluru
09.2015 - 01.2017
- Since its foundation in 1748, the company has developed to become one of the world's leading lifestyle brands and creates feel-good moments and living spaces. Produced to high quality standards, the result is the finest ceramics and elegant porcelain for the Dining & Lifestyle
Store Manager
Brooks Brother India (RBL)
Mumbai
02.2015 - 09.2015
- Brooks Brothers is a high-end American fashion retailer that sells clothing, accessories, and home furnishings for men, women, and children. Founded in 1818 by Henry Sands Brooks in Manhattan, New York City, Brooks Brothers was the first ready-to-wear fashion retailer in the United States and has outfitted 39 of the 44 American presidents
Store Manager
Canali India
Bengaluru, Chennai
01.2011 - 02.2015
- Canali is a family-owned Italian luxury menswear brand that was founded in 1934 by the Canali brothers. The brand is known for its high-quality suits and other men's outerwear, which are made in Italy using traditional techniques and modern production systems.
Retail Operations Manager
Myntra
Bengaluru
11.2008 - 10.2009
- Myntra is a one stop shop for all your fashion and lifestyle needs. Being India's largest e-commerce store for fashion and lifestyle products, Myntra aims at providing a hassle free and enjoyable shopping experience to shoppers across the country with the widest range of brands and products on its portal.
Store Manager
SSIPL Retail India Pvt Ltd
Bengaluru
01.2005 - 10.2008
- SSIPL Retail Limited (SSIPL) was constituted in the year 1994 and set up its first footwear manufacturing plant at Kundli, Sonepat in the year 1995. SSIPL is the largest authorized footwear manufacturer for brand Nike in India for over 20 years.
Sr Associate
America Online Member Services (AOL)
Bengaluru
01.2003 - 12.2004
Education
PGDM - Retail Management
WeSchool (Welingkar Institute of Management)
Bengaluru08-2021
BBA - Retail Management
Sikkim Manipal University
Bengaluru08-2015
Some College (No Degree) - Urban Education And Leadership
University of Illinois Urbana-Champaign
Online CourseSkills
- Business Development
- Budget Administration
- Employee Management
- Strategic Planning
- Client Relationship Management
- Operations Management
- Policy Implementation
- Staff Training
- Customer Retention
- Team Building and Leadership
- Performance Evaluations
- Coaching and Mentoring
- Operational leadership
- Retail Operations Management
- Resource Allocation
- Inventory Management
- Business Forecasting
- Performance Improvement
- Business Leadership
- Sales Coaching
Accomplishments
- Achiever of CEO Certificate for highest Corporate business
- Achiever of Quarter performer from Genesis Luxury
Certification
- RICHEMONT EVOLVE 2022 - IMD May 2022 & 2023
Languages
Hindi
First Language
English
Proficient (C2)
C2
Bengali
Upper Intermediate (B2)
B2
Kannada
Intermediate (B1)
B1
Timeline
Business Manager
Montblanc India Retail Pvt Ltd
11.2018 - Current
Sr Manager Sales
KGK Group (Entice Jwellery)
02.2017 - 11.2017
Store Director
Villeroy & Boch India
09.2015 - 01.2017
Store Manager
Brooks Brother India (RBL)
02.2015 - 09.2015
Store Manager
Canali India
01.2011 - 02.2015
Retail Operations Manager
Myntra
11.2008 - 10.2009
Store Manager
SSIPL Retail India Pvt Ltd
01.2005 - 10.2008
Sr Associate
America Online Member Services (AOL)
01.2003 - 12.2004
PGDM - Retail Management
WeSchool (Welingkar Institute of Management)
BBA - Retail Management
Sikkim Manipal University
Some College (No Degree) - Urban Education And Leadership
University of Illinois Urbana-Champaign
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