Rahul Dutta
Order To Cash Subject Matter Expert
Howrah,WB
Summary
Seeking opportunities in an organization where I can grow professionally and personally, leading to the development of the organization, to show skills in a stimulating and challenging environment leading to advancement of skillset.
Overview
9
9
years of professional experience
10
10
years of post-secondary education
1
1
Certificate
Work History
Order to Cash Analyst
Accenture Solutions Private Limited
Noida, Uttar Pradesh
01.2021 - Current
- Completed Remote Transition and created multiple dedicated SOP’s based on BU
- As credit correspondent responsible to handle portfolio turnover of $500M
- Responsible for handling and managing account of major hardware retails in North America
- Handling the customer queries received via Email & call
- Creation of chargeback forms and submit it to customer for validation and repayments
- Using customer vendor portal to download remittance advice and provide the same to cash application team
- Completing offset for chargeback repayments and invoices
- Completing Research on Past due invoices along with POD’s to ensure shipment was received by customer
- Coordinating with carriers to get the POD’s to submit for claim to customer for resolving dispute
- Working with internal teams to amend billing errors and generating credits to offset invoices
- Prepare and sending aging report, SOA, and monthly account status report to ensure the SLA & KPI’s are met as mentioned in client contract
- Managing Training & meeting schedules for smooth functioning of the activities performed
- Complete Quality checks and report it to management to ensure zero errors
- Responsible for keeping and managing the volume data updated on a day-to-day basis
- Ensuring credit limit used by the customer is well within threshold limit
- Review the D&B reports on a quarterly basis to ensure the customer credit information is updated & can be presented to management for governance meeting
- Completing write offs for bad debt and any other items which remains unpaid after exhaustion of follow ups.
Senior Process Associate
Tata Consultancy Services Ltd
05.2017 - 01.2021
- Completed onsite transition for a leading steel manufacturer.
- Responsible for Logging service tickets for queries received via email or call & providing resolution to the same, also assigning the task to the dedicated team for finding resolution to the above issues
- Invoice discounting to ensure the cash flow of the business is smooth & functioning well
- Calculating the CN/DN as per the SAP Workflow via rebate & SD route, also approving the same for release to accounting
- Customer Master Data creation and maintenance
- Checking quality of transaction processed by team and reporting to Service Delivery leader
- Maintaining & creating various internal reports (Defect report, Error count, ) for publishing in monthly dashboard
- Additionally responsible for Bank account Reconciliation, Cash Application & Bank guarantee approving
- Managing Team Training & meeting schedules for smooth functioning of the activities
- Creation of SOP & updating any exception/variation in the same
- Previous Project: One of the Big 6 utility (Gas& Electricity) suppliers in the UK
- Assigned in blended profile which included (Tele sales, Home move, Customer service & financial solution specialist (Also known as Collection Level-1 Team)
- Handling B2B & B2C multiple webchat sessions query simultaneously, Maintaining GDPR & other geographical compliance as regulated.
- Managing and resolving complaints raised by customers, Maintaining SLA, KPI’s Tracker, Analysis of C-Sat/D-Sat on a daily basis.
- Setting up Direct Debit & refunding the excess amount paid by customers, Bill generation, amendment using SAP ISU, Payment plan set up and providing financial solution to customers.
- Sending collection reminder letters & coordinating with DCA, Removing billing block & Reversing Invoices post validation of relevant documents, Maintaining & creating customer Master data
- Managing Team Training & meeting schedules for smooth functioning of the activities, Conducting D-sat/C-sat analysis on a monthly basis, Sending quality feedback to new joiners and sharing best practices.
Process Developer
Genpact India Pvt Ltd
Kolkata, West Bengal
04.2016 - 04.2017
- Completed transition remotely and baselined within 6 months from pilot date.
- Cash application, Account Reconciliation, processing refund and credit card transactions.
- Handling and managing portfolio after doing Pareto analysis of customer account, Managing disputes related query, following up for payment on overdue invoices via email, Completing month end activities which include Inter-company transactions with different continents
- Raising CM/DM for setting off Invoices or Tax exemption as per GL codes, Managing existing vendor maintenance and creation of new vendor, Customer Master Data creation and maintenance.
- Releasing blocked orders placed by customer or sales team, if placed on hold due to credit check or any other issues, analyzing customer accounts for reducing provision for doubtful debt
- Handling collection inbound and outbound collection calls for the project, Creation/ amending SOP as per new process update & also cross checking transaction posted in account.
Technical Support Associate
Wipro BPS Ltd
Kolkata, West Bengal
05.2014 - 04.2016
- Assisting and providing technical support to the customers facing difficulties using Imaging and printing products of the client, providing solutions to the customers issue remotely by diagnosing the issue & performing troubleshooting steps
- Handling inbound calls in adherence to company KPI’s(C-sat, AHT, Quality)
- Doing RCA to find the resolution and provide best customer service
- Handling different types of customers (B2C and B2B) & educating them about the issue.
Business Developer
VH Construction Solution
Kolkata, West Bengal
05.2013 - 05.2014
- Organizing Meeting across all over India with Leading developers & Structural Engineers, Architects to make sure that the product marketing is made in a way which leads to growth of business of the company, Arrange for conferences within West Bengal and Other States
- Researched and identified opportunities for account growth, account penetration and market expansion
Education
B. Com (Hons.) - Finance And Accounting
University of Calcutta
Kolkata 07.2010 - 07.2013
High School Diploma -
WB.C.H.S.E
Kolkata 04.2008 - 06.2010
GED -
West Bengal Board of Secondary Education
Kolkata 04.2003 - 05.2008
Skills
SAP
Oracle R12
MS Office
SAP CRM
Salesforce CRM
Peoplesoft
Dunn & Brad
Get Paid
Paymentech
Certification
Completed ‘CPCA’ course from ‘National Institute of Finance & Accounts’ in 2012 and completed relevant projects related to the course.
Timeline
Order to Cash Analyst
Accenture Solutions Private Limited
01.2021 - Current
Senior Process Associate
Tata Consultancy Services Ltd
05.2017 - 01.2021
Process Developer
Genpact India Pvt Ltd
04.2016 - 04.2017
Technical Support Associate
Wipro BPS Ltd
05.2014 - 04.2016
Business Developer
VH Construction Solution
05.2013 - 05.2014
B. Com (Hons.) - Finance And Accounting
University of Calcutta
07.2010 - 07.2013
High School Diploma -
WB.C.H.S.E
04.2008 - 06.2010
GED -
West Bengal Board of Secondary Education
04.2003 - 05.2008