Hi, I’m
Rahul Dutta
Data Analyst
Howrah,WB
Summary
Dedicated and customer-focused professional with 2 years of experience in the BPO industry. Skilled in customer service, data entry, query resolution, escalation handling, and process adherence while maintaining key performance metrics (KPIs) such as average handle time (AHT). Additionally, I have proficient expertise in Excel, SQL, and Python. Adept at handling high-volume interactions with efficiency, and problem-solving abilities. I always try to automate my work as much as possible with help of Excel macro, so that the capabilities can be increased with higher accuracy in lesser work time. Seeking to apply process associate role in IT industry.
Overview
10
years of professional experience
3
Languages
Work History
Wipro Ltd
Process Associate
01.2023 - Current
Job overview
- Utilized strong analytical skills to perform medical billing operation like claim processing and claim adjudication with ICD version 10 medical codes
- Also, I was responsible for creating and updating important excel files
- Raising 'Subject Matter Expert (SME) Share Point Question' on the behalf of whole team with the proper approval from my supervisor
- I created one macro-based workbook which helped to calculate 'Total Production Data' daily of all team members which helped reducing time by almost 90% of our team
Golabari Police Station, H.P.C
Computer Operator
06.2020 - 01.2023
Job overview
- Uploading legal documents (such as FIR copies, data of Preventive and Specific Arrests, and the report of Accidental Incidents under that jurisdiction) in database was the key responsibility that I have offered to the Department
- Secondly, sending daily weekly and monthly reports to Special Branch, MV Section, Office of the Commissioner of Police via mail at the end of the day
- Also, created a couple of macros in excel for creating the huge data of above-mentioned files to simplified format report which helped me reducing my work time by almost 90%
Private Tutor
01.2015 - Current
Job overview
- Additionally, I am a private tutor of Computer since, 2015
Education
Amity University OnlineOnline
MBA from Data Science
04.2001
Netaji Subhas Open UniversityHowrah, West Bengal
Bachelor in Commerce
Skills
Excel
Field of Interest
- Bike riding
- Listening Online stories
- Listening songs
Timeline
Process Associate
Wipro Ltd
01.2023 - Current
Computer Operator
Golabari Police Station, H.P.C
06.2020 - 01.2023
Private Tutor
01.2015 - Current
Amity University Online
MBA from Data Science
04.2001
Netaji Subhas Open University
Bachelor in Commerce
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