Rahul Gala
Information technology Professsional
Summary
Experienced in strategic planning and organizational leadership, skilled at driving high-impact business initiatives. Utilizes analytical and problem-solving skills to enhance operational efficiency and achieve company objectives. Possesses knowledge of team management and stakeholder engagement, ensuring successful project execution and fostering business growth.
Overview
14
14
years of professional experience
Work History
Senior Executive IT
Brueckner Group India Pvt Ltd (Formerly Known as Packsys Global India)
05.2021 - 06.2025
- Oversee end-to-end IT infrastructure and operations, as per DC Global IT Policy.
- Manage the end-to-end procurement process, including the IT budget, supplier selection, contract negotiation, and post-contract management.
- Collaborate with global teams to standardize IT practices, and improve service delivery.
- Experienced in managing end-to-end backup and recovery solutions, ensuring data integrity, availability, and rapid disaster recovery. (Veritas, Acronis Backup solution)
- Administer Microsoft Azure, configuring virtual machines, storage accounts, and resource groups.
- Ensure 24/7 BCP for IT servers, Azure, M365 Mail, Intune, SharePoint, network, and security.
IT Supporter
PackSys Global India Pvt. Ltd.
06.2011 - 04.2021
- Administer and maintain IT infrastructure, including endpoints, directory services, MDM, and SaaS platforms.
- Ensure uptime and performance of systems, including video conferencing, network hardware, VPN, authentication systems, and cloud applications.
- Manage IT asset lifecycle processes for both hardware and software, ensuring compliance and efficiency.
- Create and maintain documentation for IT systems, architecture, and SOPs.
- Participate in audits, and maintain compliance with security and operational standards.
- Serve as an escalation point for complex technical issues from the IT Support team, providing in-depth troubleshooting, and resolution.
- Support the development of a procurement strategy, and drive continuous improvement within the category.
Education
Bachelor of Science - Information Technology
NEFT University
04.2001 -
Skills
- IT Infrastructure and Project Management
- Delivered exceptional technical support, enhancing customer satisfaction and retention
- Backup & Disaster Recovery Management
- Excellent negotiation, communication, and presentation abilities
- Strong stakeholder management and relationship-building skills
- Ability to manage IT projects and contribute to team roadmaps
- IT Compliance & Documentation
- IT Asset & License Management
Professional Development And Training
- Conducted IT training programs for new employees and existing employees.
- Developed IT standards and quality control measures.
- Led performance evaluations and mentoring for IT staff.
- Designed and implemented IT call log systems for efficient issue resolution.
- Developed and delivered workshops on cloud computing and cyber security best practices.
Timeline
Senior Executive IT
Brueckner Group India Pvt Ltd (Formerly Known as Packsys Global India)
05.2021 - 06.2025
IT Supporter
PackSys Global India Pvt. Ltd.
06.2011 - 04.2021
Bachelor of Science - Information Technology
NEFT University
04.2001 -
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