RAHUL GARNAYAK
Bhubaneshwar,OR
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing flawless operational continuity to users and developing and implementing technical solutions. Entrepreneurial Sales Engineer with excellent business acumen and proven history of driving technical sales and revenue growth. Friendly and outgoing to build key relationships through communication, customer service skills.
Overview
11
11
years of professional experience
Work History
Senior Technical Support and Sales Engineer
Hewlett Packard
11.2021 - Current
- Delivered support and SME input to internal and external customers
- Spearheaded the promotion and sales of HP Care Packs and commercial product support solutions, generating revenue through consultative selling.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks
- Met with team personnel to share details of discovered issues and recurrent custom complaints
- Explained technical information in clear terms to promote better understanding for non-technical users
- Helped streamline repair processes and update procedures for support action
- Researched and identified solutions to technical problems
Technical Support Executive
Tech Mahindra
06.2019 - 05.2021
- Successfully increased customer satisfaction by {15%} by responding to {50} inquiries daily, ensuring prompt and professional communication.
- Troubleshoot basic product or service issues.
- Provide information about products, services, and policies.
- Log customer interactions and resolutions into the support system.
- Escalate unresolved issues to higher-level support or specialized teams.
Senior Quality Engineer
A-1 Fence Products
03.2014 - 03.2019
- Perform regular inspections of materials, components, and products.
- Utilize precision measuring tools (e.g., calipers, micrometers, CMM) to ensure tolerances and specifications are met.
- Conduct First Article Inspections (FAI) and prepare corresponding documentation.Ensure compliance with engineering drawings and industry standards (e.g., ISO, ASME).
- Identify areas for process improvement within manufacturing and assembly lines.Work closely with cross-functional teams to drive continuous improvement initiatives.
- Lead investigations into product defects, nonconformances, and process failures.Develop corrective and preventive action plans (CAPA) to address issues.
- Work with suppliers to ensure incoming materials and parts meet company quality standards.Perform supplier audits and assessments to ensure compliance with quality management systems (QMS).
- Maintain quality documentation such as inspection reports, non-conformance reports (NCR), and control plans.Prepare detailed reports for internal teams and clients on quality issues, improvements, and results of audits.
Education
B.Tech - Mechanical Engineering
Biju Pattnaik University Of Technology
01.2013
XII - Science
DAV Public School
03.2009
10th - Science
DAV Public School
03.2007
Skills
- Issue escalation
- Technical documentation
- Customer relationship management
- Sales
- Teamwork and collaboration
- Customer success management
- Customer support strategy
- Technical support
- Email Technical Support
- Advanced troubleshooting
- Remote support
- Sales coordination
Languages
English
Hindi
Odiya
Passions
- Bikes (Adventure section), Driven by a lifelong passion for biking, I spend my free time exploring new trails and enhancing my knowledge of bike mechanics and performance.
- Ethology, I have always been captivated by the intricacies of fish behavior, and how they dwell with under the aquarium landscape.
Training Or Courses
- Customer Handling Skills - Hewlett Packard
- Certification of AUTO-CAD
Timeline
Senior Technical Support and Sales Engineer
Hewlett Packard
11.2021 - Current
Technical Support Executive
Tech Mahindra
06.2019 - 05.2021
Senior Quality Engineer
A-1 Fence Products
03.2014 - 03.2019
XII - Science
DAV Public School
10th - Science
DAV Public School
B.Tech - Mechanical Engineering
Biju Pattnaik University Of Technology
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