RAHUL GHUGE
Sr. Customer Operation (Replenishment & Distribution) Planner
Mumbai
Summary
Seasoned supply chain professional with 12 years of experience, including 8 years in distribution, imports planning, and customer operations. Proven expertise in supply chain optimization, project management, and cross-functional collaboration. Adept at improving operational efficiency, managing inventory, and ensuring timely distribution. Holds a Master’s in Management Studies (Operations) and a Bachelor’s in Information Technology. Committed to delivering results through analytical thinking, adaptability, and a customer-focused approach.
Overview
17
17
years of professional experience
Work History
Sr Customer Operation (Replenishment & Distribution) Planner
GT Channel, Hindustan Unilever Ltd
2022.06 - Current
- Directed secondary distribution planning across four depots in Maharashtra, ensuring timely replenishment to more than 200 stockists, and maintaining over 92% product availability.
- Oversaw the complete Order-to-Bill cycle, from system order generation to delivery confirmation, reducing fulfillment discrepancies, and improving accuracy.
- Monitored KPIs such as Customer Case Fill on Time (CCFOT) and System Order Adherence, consistently achieving service levels above 89%.
- Resolved fulfillment issues, including delivery delays, damaged goods, and customer complaints, driving improvements in customer satisfaction and Levercare scores.
- Collaborated with sales, logistics, and IT teams to integrate inventory systems, streamlining order processing, and reducing manual errors.
- Implemented SOPs and proactive feedback mechanisms, strengthening trust with customers, the field force, and increasing on-time delivery performance.
- Partnered with cross-functional teams during monthly S&OP reviews, ensuring consensus-driven demand plans, and mitigating risks through scenario planning.
- Enhanced inventory visibility and planning discipline, supporting business continuity during operational disruptions and system downtimes.
Imports Planning Executive - Traded Items
Castrol India Ltd
2016.04 - 2021.10
- Managed inventory levels for over 300 globally sourced finished goods SKUs, ensuring over 95% product availability in the depot.
- Established and maintained MRP master data, translating demand forecasts into supplier orders worth ₹100–120 crore annually.
- Coordinated with global suppliers to align production schedules and shipping timelines, achieving 95% on-time delivery compliance.
- Ensured smooth customs clearance by collaborating with procurement, finance, and CHA teams, processing over 200 import consignments per year.
- Performed shipment tracking and dashboard reporting, providing visibility to stakeholders, and reducing stock-out incidents by 20%.
- Supported new product initiatives by facilitating imports where local production was constrained, enabling more than five successful product launches.
Business Analyst
Hire Craft Software Pvt Ltd
2014.12 - 2015.12
- Established strong client engagement practices by serving as the primary liaison between stakeholders and project teams.
- Performed comprehensive requirement-gathering sessions, translating business needs into clear, actionable project documentation.
- Coordinated and maintained business requirements throughout the project lifecycle, ensuring alignment from initiation to final implementation.
- Conducted rigorous application testing for functionality, UI, and navigation, securing client sign-off, and successful deployment.
- Increased project efficiency by streamlining communication channels, and proactively addressing potential gaps in requirements.
Ecommerce Analyst
eClerx Services Ltd
2010.06 - 2012.08
- Performed data collation, database updates, and standardization using SQL, improving data accuracy by 25% across client projects.
- Created and rectified VBA macros in Excel to automate reporting processes, which reduced manual workload
- Ensured all projects met SLA compliance, achieving 100% adherence to client timelines and quality standards.
- Guided junior analysts, fostering skill development, and increasing team productivity.
Customer Support Associate
Accenture Services Pvt Ltd
2008.10 - 2009.11
- Working as Underwriter with D3 license holder
- Specialized in Commercial Insurance
- Providing Quotation to UK brokers via scanned document received from Client.
Education
MMS - Operations
BVIMSR
Navi Mumbai01.2014
BSc - I.T
Elphinstone College
Mumbai01.2008
Associate of Science - Science Education
Elphinstone College
Mumbai 2001.04 -
No Degree - 10th Standard
H.N.H.S
Mumbai 2001.04 -
Skills
International Purchase and Supply Management
Logistic
Order Management
Material management
Inventory Planning
Import / Export
Organizational Behavior
Cross-Functional Collaboration
Customer Focus
Demand Planning
IT SKILLS CORE COMPETENCIES AND STRENGTH
- Proficient in MS Office (Word, Excel, PowerPoint), SQL, JD Edwards, Power BI, and SAP HANA/R3; experienced with Windows XP and Windows 7 environments.
- Ensured strict adherence to confidentiality principles and ethical practices in all business dealings.
- Assumed responsibility and delivered results independently, demonstrating reliability with minimal supervision.
- Managed conflicts and performed effectively under high‑pressure scenarios, maintaining composure and professionalism.
- Adapted quickly to dynamic environments, showing flexibility in changing circumstances and priorities.
- Optimized time management and task prioritization, consistently meeting deadlines and achieving operational goals.
PERSONAL DOSSIER
- Date of Birth:12/09/1987
- Gender:Male
- Marital Status: Married
- Passport Number:N1532723
- Expiry Date: 20/07/2025
DECLARATION
I hereby declare that all the information provided here is true and to the best of my knowledge
Timeline
Sr Customer Operation (Replenishment & Distribution) Planner
GT Channel, Hindustan Unilever Ltd
2022.06 - Current
Imports Planning Executive - Traded Items
Castrol India Ltd
2016.04 - 2021.10
Business Analyst
Hire Craft Software Pvt Ltd
2014.12 - 2015.12
Ecommerce Analyst
eClerx Services Ltd
2010.06 - 2012.08
Customer Support Associate
Accenture Services Pvt Ltd
2008.10 - 2009.11
Associate of Science - Science Education
Elphinstone College
2001.04 -
No Degree - 10th Standard
H.N.H.S
2001.04 -
BSc - I.T
Elphinstone College
MMS - Operations
BVIMSR