Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
Certification
Timeline
Generic

Rahul Gupta

Shahjahanpur

Summary

Dynamic and results-driven Senior System Engineer with extensive experience at Hella Infra Market Ltd., specializing in Identity and Access Management (IAM), and device management using Microsoft Intune. Demonstrated success in achieving 95% compliance across Windows and macOS systems. Skilled in overseeing IT operations, delivering robust technical support, and managing vendor relationships to enhance system security and operational efficiency.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Senior System Engineer

Hella Infra Market Ltd.
Mohali
03.2022 - Current
  • Managing the creation and administration of various types of email IDs, including User IDs, Group IDs, Resource IDs, D365 IDs, Distribution Lists (DLs), and Shared Mailboxes.
  • Managing devices through Microsoft Intune and Admin Center within the Azure domain, including enrollment, compliance, and policy configuration.
  • Configuring video conferencing (VC) devices and performing regular firmware updates to ensure optimal functionality and security.
  • Handling software license procurement and management for tools such as Adobe, CorelDRAW, AutoCAD, Creo, SolidWorks, and others, as per organizational requirements.
  • Managing mobile devices under the Bring Your Own Device (BYOD) policy, ensuring secure integration, and monitoring within the corporate environment.
  • Maintain 100% accuracy in all IT documentation, including system configurations, network diagrams, and operational procedures.
  • Monitor and ensure systems are compliant with relevant regulations, maintaining a low vulnerability score.
  • Ensured compliance by maintaining that 95% of Windows and Mac devices across India were running on the latest or N-1 OS versions, and maintaining compliance of 95% of devices with current or N-1 OS versions across India.
  • Ensure that every allocated system is onboarded on the Defender portal.
  • Ensure that every allocated system is enrolled in the Azure portal.
  • Ensure that the unallocated device is removed from the Intune and Defender portals.
  • Monthly Active User Email Audit.

Systems Engineer

Delhivery Ltd.
Gurgaon
09.2018 - 03.2022
  • Handle and manage the day-to-day IT operations for the North Region, ensuring the smooth and efficient functioning of all IT systems and infrastructure.
  • Provide technical support and troubleshooting for hardware, software, and network issues.
  • Ensure timely updates of all IT assets, including hardware, software, and licenses.
  • Monitoring network issues, including LAN/WAN and Wi-Fi.
  • Configure the Print to File (PRN) file on Ubuntu.
  • Asset management via Manage Engine.
  • Interacting with vendors for support and service of equipment.

Education

Bachelor of Science - Biology

Mahatma Jyotiba Phule Rohilkhand University
Bareilly
07-2016

Skills

  • Email administration
  • Device management
  • Software licensing
  • Network troubleshooting
  • System compliance
  • Technical support
  • Asset management
  • Vendor interaction
  • Operational documentation
  • Windows system administration
  • Operating system configuration
  • System troubleshooting
  • Policy configuration
  • PIM Configuration

Affiliations

  • The allocated systems were enrolled in the Microsoft Intune portal across India
  • MDM/MAM was successfully deployed across PAN India users' email IDs
  • Vendor systems were Onboarded on the Microsoft Defender portal
  • Enum Weighbridge application installation on the RMC system for automation

Languages

Hindi
First Language
English
Upper Intermediate (B2)
B2

Accomplishments

  • Spotlight Award for consistently displaying exemplary dedication and hard work, 12/01/21

Certification

  • Microsoft Azure AZ104

Timeline

Senior System Engineer

Hella Infra Market Ltd.
03.2022 - Current

Systems Engineer

Delhivery Ltd.
09.2018 - 03.2022

Bachelor of Science - Biology

Mahatma Jyotiba Phule Rohilkhand University

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Rahul Gupta