K L Sandesh
Sirsi
Summary
Dynamic IT professional with extensive experience at Valuepoint Systems Pvt. Ltd., excelling in AWS management and network troubleshooting. Proven track record in enhancing operational efficiency and ensuring audit compliance. Adept at team collaboration and employee training, driving successful IT projects and delivering exceptional support to clients like Disney+ Hotstar.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Senior IT System Expert / Administrator
Valuepoint Systems Pvt. Ltd.
Bengaluru
09.2022 - Current
- Company Overview: Client: Cocoblu Retail Ltd.
- Handled full IT operations, asset management, procurement, and audits.
- Administered Microsoft 365, AD, antivirus, AWS EC2, and EBS.
- Managed employee onboarding/offboarding, Intune, Jira, Qlik, etc.
- Developed spreadsheets to track project progress, budgets and other related data.
- Led network and device setup for office relocations (Hotstar and Cocoblu).
- Updated databases with new employee information, job changes and terminations.
- Ensured that all paperwork was completed accurately before submission deadlines.
- Responded promptly to customer complaints in a professional manner.
- Managed day-to-day office operations, ensuring efficient workflow and adherence to policies.
- Maintained filing system for important documents such as contracts and invoices.
- Prepared reports on various projects for management review.
- Managed office supplies inventory and placed orders when necessary.
System Engineer / Desktop Support L1
Valuepoint Systems Pvt. Ltd.
09.2022 - 03.2023
- Company Overview: Client: Disney+ Hotstar.
- Provided desktop, network, VPN, OS, and printer support.
- Resolved issues across hardware, applications, and user systems.
- Client: Disney+ Hotstar.
Desktop Support Engineer
Next Generation Technologies Pvt. Ltd.
Hubballi Karnataka
09.2021 - 08.2022
- Handled hardware/software maintenance, patching, and uptime monitoring.
- Created detailed documentation for IT processes, procedures and troubleshooting steps.
- Identified needs of customers promptly and efficiently.
- Installed and configured computer systems, printers, and other peripherals.
- Attended customer service meetings to address any ongoing issues or concerns.
- Participated in IT projects related to desktop support services.
Education
Diploma - Computer Science Engineering
Polytechnic College Siddapur
Siddapur Uttara Kannda01.2020
Secondary School -
Karnataka Education Board
Sirsi01.2017
Skills
- AWS and Azure management
- IT asset management
- Network troubleshooting and support
- Microsoft 365 administration
- Help desk operations
- Office administration
- Documentation and reporting
- Team collaboration and coordination
- Audit compliance and oversight
- Employee supervision and training
- Inventory management
- Administrative assistance
- Budget planning and development
- Active Directory management
- Intune configuration
- Windows Server administration
- SonicWall security solutions
- SentinelOne antivirus management
- Cisco Meraki networking
- VPN setup and maintenance
- DNS configuration
- LAN/WAN management
- JIRA project tracking
- Qlik data visualization
- Windows operating systems support (7, 8, 10 and 11)
- Server OS management
- Email administration
Certification
- Cisco Certified Network Associate (CCNA)
- Microsoft Certified Solutions Associate (MCSA Server 2016)
- Azure Fundamentals (AZ-900)
- IT Hardware & Networking, Red Hat Linux (Basic)
- AWS Network Management – Ongoing
Disclaimer
I hereby declare that the above information is true to the best of my knowledge.
Languages
- English
- Hindi
- Kannada
Personal Information
- Date of Birth: 03/29/01
- Marital Status: Unmarried
Timeline
System Engineer / Desktop Support L1
Valuepoint Systems Pvt. Ltd.
09.2022 - 03.2023
Senior IT System Expert / Administrator
Valuepoint Systems Pvt. Ltd.
09.2022 - Current
Desktop Support Engineer
Next Generation Technologies Pvt. Ltd.
09.2021 - 08.2022
Diploma - Computer Science Engineering
Polytechnic College Siddapur
Secondary School -
Karnataka Education Board
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