S MD Riyaz
Bengaluru
Summary
Azure Administrator with 12 years of IT experience, specializing in Microsoft Azure infrastructure and security, including DLP/ATP/EDR Virtual Machines, Networking, Storage, Backup & Disaster Recovery, and Microsoft Entra ID. Experienced in L1/L2/L3 support, troubleshooting, Azure migrations, RBAC, Azure Site Recovery, Terraform, Strong track record of managing cloud infrastructure and delivering reliable, secure, and efficient IT services.
Overview
5
5
Languages
12
12
years of professional experience
Work History
Senior System Administrator - Contract
Valenta AI PVT LTD
Bengaluru
09.2025 - Current
- Led a team of 12 IT Help Desk Technicians across L1, L2, and L3 support, managing tickets and successfully delivering Azure system and server migrations, resulting in a 95% improvement in system and server performance and increased end-user satisfaction.
- Collaborate with engineering and cross-functional teams to onboard, integrate, and operationalize new Apps, tools and technologies.
- Supported, architected, and scaled IT infrastructure for global clients, identifying technology gaps and implementing strategic solutions to optimise infrastructure performance, security, and operational efficiency.
- Leveraged SASE solutions, including Microsoft Purview,Netskope and Zscaler, to strengthen security, modernise cloud architecture, and enhance secure connectivity across cloud distributed environments.
- Monitored and optimized the Okta, 1 one Login, Jump cloud, Cyberark SSO Identity as a-Service IDaaS, Identity Cloud (Auth0) Secures an organisation's internal employees, contractors, and partners. It handles onboarding, offboarding, and day-to-day app access.
- CrowdStrike: Experience with endpoint protection, threat detection, investigation, and incident response.
- Netskope Security Solutions: Hands-on experience in Security Service Edge (SSE) and Secure Access Service Edge (SASE), including endpoint security, Data Loss Prevention (DLP), Advanced Threat Protection (ATP), secure web gateway (SWG), and Zero Trust Network Access (ZTNA).
- Azure Virtual Machines (VMs)
- High Availability Sets
- Networking
- Network Security Groups (NSG)
- Azure Load Balancer
- Azure Storage Accounts
- Backup & Disaster Recovery
- Recovery Services Vault
- VM/File Restore
- Azure Site Recovery (ASR)
- Failover/Failback
- Identity & Access Management
- Microsoft Entra ID (Azure AD)
- Users & Groups
- Entra ID Roles
- Role-Based Access Control (RBAC)
- GitHub
- Terraform, Powershell
Senior System Administrator - Contract
Unify Technologies
Bengaluru
07.2024 - 08.2025
- Led a team of IT Help Desk Technicians in a successful system and server migration, resulting in a 95% increase in system and server performance
- 1. Workspace Management
- Administered and maintained Slack workspace settings, channels, and user groups.
- Managed user access, roles, and permissions across multiple teams and departments.
- Created, archived, and optimized channels to improve collaboration and reduce clutter.
- 2. User & Security Administration
- On boarded and off boarded users, ensuring compliance with security and data retention policies.
- Configured two-factor authentication (2FA), SSO, and user authentication settings.
- Monitored user activity and implemented best practices for security and privacy.
- 3. App Integration & Automation
- Integrated third-party applications Google Workspace, Jira, Zoom, Trello, GitHub for seamless team workflows.
- Developed and managed Slack bots and automated workflows using Slack Workflow Builder or APIs.
- Ensured compliance and compatibility of all integration's within company policies.
- 4. Communication & Collaboration Enablement
- Supported departments in adopting Slack as a primary communication tool.
- Trained teams on effective Slack usage, etiquette, and productivity features threads, huddles, mentions, etc.
- Monitored engagement and improved collaboration efficiency through workspace analytics.
- 5. Reporting & Optimization
- Generated usage reports and analytics to track workspace performance and user engagement.
- Identified redundant channels, inactive users, and unnecessary apps to optimize workspace health.
- Implemented governance policies and naming conventions for channels and user groups.
- 6. Troubleshooting & Support
- Provided first-line support for Slack-related technical issues.
- Collaborated with Slack Support for issue resolution and workspace updates.
- Ensured minimal downtime and seamless communication flow across teams.
- Compliance & Governance
- Enforced company communication policies within Slack.
- Managed message retention settings, data exports, and compliance archiving.
- Supported audits and maintained documentation for Slack configuration and policies
- Created an automated system for system patching and updates that improved system reliability and security
- Worked with project managers to develop and implement strategies for cost savings and resource optimization
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
Senior System Administrator
Voiro Technologies Private Limited
Bengaluru
07.2021 - 06.2024
- Created knowledge base documents ans IT-Asset register as requested by the office manager
- Assisted customers with locating items and providing product and application information
- Conducted regular security audits to identify and address potential weaknesses in the system
- Troubleshot and resolved application-level issues with a 90% resolution rate within the first contact
- Collaborated with cross-functional teams to identify and resolve data-related issues, resulting in a 90% improvement in data accuracy
Senior System Administrator - Contract
Justdial Limited
Bengaluru
01.2020 - 07.2021
- Implemented IT helpdesk systems and tools, resulting in a X% improvement in IT support response time
- Created and managed user accounts in Active Directory, ensuring accurate user access and permissions to network resources
- Implemented a network monitoring system that detected and alerted IT staff of potential security threats, reducing the risk of data breaches
- Provided remote and in-person technical support to end-users, resulting in a X% reduction in IT service calls
Senior System Administrator - Contract
ideas-four transformation Private Limited
Bengaluru
01.2019 - 12.2019
- Led a team of IT professionals to successfully complete a major IT project outlets on time and within budget
- Installed, configured, and maintained operating systems, applications, and software and hardware components such as printers, scanners, and routers
- Monitored systems, identified issues, and resolved them in a timely manner
- Implemented a backup and disaster recovery plan to ensure business continuity
- Developed and maintained technical documentation for IT processes and procedures
- Updated systems and applications to the latest versions
Urban Jio Point Executive - Contract
Jio SMSL Limited
Bengaluru
01.2018 - 01.2019
- Support point-of-sale (PoS) system to troubleshooted and resolved complex technical issues with minimal downtime
- Facilitated support groups for clients with similar challenges to share experiences and provide mutual remote support
- Collaborated with internal teams to ensure IT infrastructure meets business requirements
- Monitored system performance and proactively identified and addressed potential issues
- Conducted IT security audits to ensure compliance with industry regulations
Fault Repair Network Engineer
Bharati Krishna Tele Services Private Limited
Bengaluru
07.2014 - 12.2017
- Created and maintained detailed network documentation, including network diagrams and device configurations
- Monitored network performance and identified possible threats using network analysis tools
- Used packet sniffers to analyze network traffic and diagnose and resolve network issues
- Designed and implemented a secure, fault-tolerant network infrastructure that supported router and switches devices with 90% up time
- Monitored and responded to thousands of network alarms and outages, reducing network downtime by 90%
Education
Bachelor of Engineering - Computer Engineering (C. S. E)
Bundelkhand Institute of Engineering & Technology
Jhansi05.2014
Intermediate(PUC) - Branch Mathematics, Physics, Chemistry (M.P.C)
Siddhartha Jr College
Chittoor05.2010
S.S.C - General
ZP High School
Chittoor05.2006
Diploma of Hardware A+ & Networking N+ - MCSE, CCNA
Aspire Technologies
Chittoor03.2008
Skills
- Microsoft Azure Administrator
- OneLogin 1 Identity Admin
- Slack Global Admin
- Endpoint Cloud Backup
- Backup and Disaster Recovery
- Netskope End User Solutions
- CrowdStrike endpoint protection
- Okta SSO Admin
- Jump Cloud Admin
- OPManager Radius Server Network Monitoring
- Sophos Central Admin
- Amazon Web Services (AWS) Admin
- SaaS/PaaS Management
- Terraform
- Hardware A
- Networking N
- MCSE
- CCNA
- On-premises AD
- Azure AD
- Confluence Admin
- Jira Admin
- EUC Remote Support
- Avamar Server
- VMware Workspace Admin
- Windows Admin
- Linux Admin
- Mac Admin
- Google Cloud Platform Admin
- G-Suite Admin
- MSP360
- VMware vSphere Admin
- Windows Server 2022
- DHCP
- DNS
- VPN Server
- Microsoft O365 Admin
- Looker Admin
- NetSuite Admin
- Tableau Cloud Admin
- Microsoft Defender
- Verizon Admin
- Apple Business Manager Admin
- Adobe Console Admin
- Meraki MDM Console Admin
- Microsoft Intune Admin
- OMSA Online Monitoring Server Admin
- SolarWinds Server
- DC Power Monitoring Tool
- NCR Aloha Cloud Kitchen Support
- IT-Application Support
- SQL Application Support
- Snipe-IT Asset Admin
- IT Project Execution
- Software/App License Management
- Subscription Management
Languages
English
Hindi
Telugu
Kannada
Urdu
Custom Section
LinkedIn
Hobbies and Interests
- Reading SC-FI Books
- Listening Kuku FM audios and Music
- Playing Chess with AI Auto boat
- Traveling and Exploring Beautiful Nature
- Photography capturing the Beauty of the nature and Animals
- Cooking Rare Ingredients Organic Food
- Playing all Indore and Outdoor Games for Fitness
- Learning new Technologies to Simplify our day to day Activities
Timeline
Senior System Administrator - Contract
Valenta AI PVT LTD
09.2025 - Current
Senior System Administrator - Contract
Unify Technologies
07.2024 - 08.2025
Senior System Administrator
Voiro Technologies Private Limited
07.2021 - 06.2024
Senior System Administrator - Contract
Justdial Limited
01.2020 - 07.2021
Senior System Administrator - Contract
ideas-four transformation Private Limited
01.2019 - 12.2019
Urban Jio Point Executive - Contract
Jio SMSL Limited
01.2018 - 01.2019
Fault Repair Network Engineer
Bharati Krishna Tele Services Private Limited
07.2014 - 12.2017
Bachelor of Engineering - Computer Engineering (C. S. E)
Bundelkhand Institute of Engineering & Technology
Intermediate(PUC) - Branch Mathematics, Physics, Chemistry (M.P.C)
Siddhartha Jr College
S.S.C - General
ZP High School
Diploma of Hardware A+ & Networking N+ - MCSE, CCNA
Aspire Technologies