Rahul Gupta

Project: WSIT Payment Orchestration Layer Support, Client: HSBC

• Requirement gathering from business, BA, and support.
• Production issues resolution and providing short-term fixes.
• ControlM jobs, maintenance, and fixes.
• Incident Management, Problem Management, Release Management, Change Management.
• IKP migration for applications.
• Team management and daily status call/Scrum call with the team.
• High priority tickets management and mitigation plan.
• SLA Reporting, Governance, and Steerco meetings.
• Recruitment/Technical Interview.
• Idea Implementation/Automations.

Project: GWAM Collateral & Derivatives, Client: Manulife

• Leading and guiding a team of developers in the design, analysis, development, testing, and implementation of Financial domain applications under the Collateral and Derivative space.
• Streamlining intraday and EOD processes through the development of REST API Microservices with Spring Boot.
• Collaborating with the Product Owner for prioritization, finalizing Sprint Backlog items, Sprint planning, creation of Epics, and User Stories for the team in Jira for the current Sprint.
• Daily Scrum meeting with the team to mitigate impediments, handling Sprint review meetings, and retrospective meetings.
• Documentation on Confluence.
• Managing a team of 15 members and involved in project management activities such as team management, project planning, forecasting, resource management, ITIL best practices, client management, reporting, and SLA management.
• Handling and guiding the team on Incident Management, Change Management, Problem Management, Release Management, along with Scrum and Agile methodologies.
• Worked on design, development, and production support of Java and SQL applications.
• Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Cross-trained existing employees to maximize team agility and performance.

Project: GWAM Collateral & Derivatives, Client: Manulife

• Leading and guiding a team of developers in the design, analysis, development, testing, and implementation of Financial domain applications under the Collateral and Derivative space.
• Streamlining intraday and EOD processes through the development of REST API Microservices with Spring Boot.
• Collaborating with the Product Owner for prioritization, finalizing Sprint Backlog items, Sprint planning, creation of Epics, and User Stories for the team in Jira for the current Sprint. Daily Scrum meeting with the team to mitigate impediments, handling Sprint review meetings, and retrospective meetings.
• Documentation on Confluence.
• Managing a team of 15 members and being involved in project management activities such as team management, project planning, forecasting, resource management, ITIL best practices, client management, reporting, and SLA management.
• Handling and guiding the team on Incident Management, Change Management, Problem Management, Release Management, along with Scrum and Agile methodologies.
• Worked on design, development, and production support of Java and SQL applications.
• Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Cross-trained existing employees to maximize team agility and performance.

Project: HSBC GBM Sophis REG IT, Client: HSBC, Pune.

• Leading and guiding a team of developers in the design, analysis, development, testing, and implementation of Financial domain applications under Regulatory Reporting.
• Development, enhancements, and defect fixing of User Stories with Spring Boot, Hibernate, REST API.
• Built strong relationships with clients through consistent communication and proactive problem-solving efforts.
• Production monitoring and issue resolution.
• Deployment Documentation, Unit Testing, and Regression Testing.
• CR Management.
• Ever greening and DCM (Migration to UK) activities

Project: GSQS Analytics Dashboard, Client: Cisco Systems.

• Coordinating requirement gathering with business and BAs.
• Leading design and development of Java applications.
• Creating DAO layer using the Spring framework.
• Designing of backend services. Integration, Deployment, and testing of Project.
• Project Management and Team Management.
• Resource effort tracking and estimations.
• Weekly Newsletter reporting to business and other stakeholders, Ops review presentation, Quality assessment and control on various parameters as per Zensar Quality Guidelines.
• Daily Scrum meetings, Internal and Client reviews, Team appraisals.
• Established clear performance metrics for the team which helped in tracking progress towards set targets effectively

Project: CCW Order, Client: Cisco Systems.

• Requirement Gathering.
• Development of the use cases.
• Established clear performance metrics for team, which helped in tracking progress towards set targets effectively.
• Integration, Deployment, and testing of Project.
• Troubleshooting of various critical production issues.
• Post-release bug identification, bug fixing, and release management activities, and post-release support.
• Handling escalations and cross-team coordination on issues.
• Involving in discussions and meetings with Onsite Manager, Business, and cross-team for resolving issues.

Project: CCW Config, Client: Cisco Systems.

• Requirement Gathering.
• Development of the use cases.
• Established clear performance metrics for team, which helped in tracking progress towards set targets effectively.
• Integration, Deployment, and testing of Project.
• Troubleshooting of various critical production issues, post-release bug identification, bug fixing, and release management activities, and post-release support.
• Handling escalations and cross-team coordination on issues.
• Involving in discussions and meetings with Onsite Manager, Business, and cross-team for resolving issues.

Project: Cisco Ordering Tool, Client : Cisco Systems

• Requirement Gathering.
• Development of the use cases.
• Integration, Deployment, and testing of Project.
• Troubleshooting of various critical production issues.
• Post-release bug identification, bug fixing, and release management activities, and post-release support.
• P1-P6 case management and coordination, handling escalations, and cross-team coordination on issues.
• Involving in discussions and meetings with Onsite Manager, Business, and cross-team for resolving issues.