RAHUL GUPTA
Delhi
Summary
Dedicated professional committed to delivering exceptional customer experiences. Proven communication and problem-solving skills effectively address customer needs. Recognized for adaptability and a positive attitude in fast-paced environments. Focused on contributing to team success and enhancing client satisfaction in customer support roles.
Overview
2
2
years of professional experience
Work History
Process Associate
IGT Solutions
Gurgaon
08.2025 - Current
- Provided customer support for Oman Air passengers through voice calls, chat, and outbound communication.
- Assisted customers with flight bookings, cancellations, ticket modifications, baggage policies, and travel inquiries.
- Resolved customer concerns and complaints using effective problem-solving techniques.
- Handled international customer interactions while upholding professional service standards.
- Proposed innovative ideas and solutions that improved team performance and outcomes.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Ensured accurate documentation of customer interactions in CRM systems.
EXECUTIVE CUSTOMER SERVICE
IENERGIZER
Noida
10.2023 - 07.2024
- 10 months of experience as Executive - Customer Service at Max Healthcare, managing patient queries in a hospital setting.
- Managed high call volumes while ensuring patient satisfaction through empathy, professionalism, and accuracy.
- Coordinated appointment scheduling, call handling, and service record maintenance to enhance patient experience.
- Utilized internal systems to streamline appointment coordination and effectively manage patient data.
- Took a brief break to complete final-year studies; now ready to rejoin the workforce with renewed focus.
- Eager to join a customer-focused team that values clear communication and attention to detail.
Education
B.Sc - Bachelor of Science (General)
Indira Gandhi National Open University
New Delhi, Delhi07-2025
All India Senior Secondary School Certificate - 12th Class
Bhai Parmanand Vidya Mandir
New Delhi, Delhi04-2019
All India Secondary School Certificate - 10th Class
Vardhman Shiksha Niketan, Secondary School
New Delhi, Delhi04-2017
Skills
- CRM software proficiency
- Data analysis
- Project management
- Computer literacy
- Time management
- Problem-solving
- Customer service
- Collaboration techniques
- Communication skills
Timeline
Process Associate
IGT Solutions
08.2025 - Current
EXECUTIVE CUSTOMER SERVICE
IENERGIZER
10.2023 - 07.2024
B.Sc - Bachelor of Science (General)
Indira Gandhi National Open University
All India Senior Secondary School Certificate - 12th Class
Bhai Parmanand Vidya Mandir
All India Secondary School Certificate - 10th Class
Vardhman Shiksha Niketan, Secondary School