Rahul Gupta
Noida
Summary
Detail-oriented Senior Executive in Fraud Prevention & Investigations in financial services and back-office operations. Currently specializing in the detection and mitigation of ACH fraud, check fraud, and social engineering, alongside robust transaction monitoring and KYC compliance. Proven track record in conducting deep-dive investigations into identity theft and drafting Suspicious Activity Reports (SAR) to ensure regulatory adherence. Recognized as a highly organized "all-rounder" with a proactive approach to identifying emerging fraud patterns and enhancing process efficiency.
Overview
7
7
years of professional experience
Work History
Senior executive
EXL
Gurgaon
06.2025 - Current
- Comprehensive Fraud Oversight: Execute end-to-end prevention and detection strategies for Check fraud, ACH fraud, and transaction monitoring.
Specialized Investigations: Lead investigations into Social Engineering fraud and complex identity theft cases.
Compliance & Reporting: Perform rigorous Know Your Customer (KYC) verifications and draft Suspicious Activity Reports (SAR) to meet regulatory standards.
Senior Executive - Back Office
lenergizer
Noida
05.2021 - 06.2025
- Fraud Investigation: Specialized in identifying and investigating fraudulent charges and identity theft using advanced digital tools.
- Dispute Resolution: Investigated Automated Credit Dispute Verification (ACDV) forms to resolve claims related to identity theft.
- Operational Excellence: Provided high-level administrative support within credit card services while meeting strict accuracy deadlines.
Account Executive
TecGenome Consulting Pvt. Ltd.
Noida
11.2020 - 05.2021
- End-to-End Account Management: Managed both inbound and outbound customer inquiries, providing comprehensive support for third-party services and ensuring high levels of client satisfaction.
- Developed strong relationships with clients to identify their needs and expectations.
- Specialized Sales: Led the promotion and sale of CSCS Cards and Education services, requiring a deep understanding of industry-specific certification requirements.
- Customer Retention: Utilized effective sales techniques and conflict resolution skills to convert inquiries into long-term education enrollments.
Senior TSR
Optimal Transnational Pvt. Ltd.
Noida
05.2019 - 11.2020
Lead Generation & Conversion: Successfully identified and qualified leads for third-party services, consistently meeting or exceeding monthly outbound call targets.
Utility Analysis: Conducted detailed comparisons of electricity bills for potential clients to provide cost-saving recommendations and drive service adoption.
Communication Excellence: Maintained a high standard of professional communication while handling high-volume outbound calls to diverse customer segments.
Education
Bachelor of Arts - English-Literature, Social Science, General English
Dr. B.R.A. University
AgraHigher Secondary School - PCM
JSS Inter College
AligarhEarlier Education - All subjects
HB Inter College
AligarhSkills
Core Competencies: Transaction Monitoring, ACH & Check Fraud, Social Engineering, KYC Compliance
Reporting: Drafting Suspicious Activity Reports (SAR), Fraud Analysis
Interpersonal: Active Listening, Investigation Skills, and an All-Rounder mindset
Hobbies and Interests
- Playing Outdoor Games.
- Listening Music and GYM.
Sports Skills
- An Excellent Player (All-Rounder) of Cricket.
- Right Hand Opening Batsman Having Destroyer Aspirant Title on CricHeroes App.
Languages
English
Upper Intermediate
B2
Hindi
Advanced
C1
Declaration
- I hereby affirm that the information provided in this resume is accurate and true to the best of my knowledge and professional records.
Timeline
Senior executive
EXL
06.2025 - Current
Senior Executive - Back Office
lenergizer
05.2021 - 06.2025
Account Executive
TecGenome Consulting Pvt. Ltd.
11.2020 - 05.2021
Senior TSR
Optimal Transnational Pvt. Ltd.
05.2019 - 11.2020
Bachelor of Arts - English-Literature, Social Science, General English
Dr. B.R.A. University
Higher Secondary School - PCM
JSS Inter College
Earlier Education - All subjects
HB Inter College