RAHUL GUPTA
Assistant Manager
New Delhi
Summary
Results-driven individual contributor with a solid background in order-to-cash (O2C) and customer service across multiple sectors. Expertise in client issue resolution, relationship building, and process optimization. Strong work ethic leads to consistent achievement of targets, supporting team effectiveness and organizational goals.
Overview
2
2
Languages
17
17
years of professional experience
Work History
Sr. Associate
Quatrro Business Support Solution
08.2025 - Current
- Cash Application of US based healthcare client
- Invoice creation
- Account Reconciliation
- Analyzed financial reports to identify trends, providing strategic insights for management decisions.
- Streamlined operational efficiency by identifying areas for improvement and proposing actionable solutions.
- Effectively managed multiple competing priorities while maintaining focus on delivering exceptional results for clients and the organization.
- Consistently maintained strong relationships with clients, ensuring clear communication and timely updates on project progress.
Assistant Manager
Johnson Controls
08.2022 - 11.2024
- Worked as Area Cash Specialist handling disputes, cash collection and reconciliation on accounts.
- Manage billing for Johnson Controls’ National Accounts for Fire
- Process invoicing for US clients and ensuring the quality checks to get error free invoicing.
- Coordinates with different teams in OTC - collection, sales, dispute and order management to get the smooth business functionality
- Provided trainings to new joiners.
- Organised weekly AR call with top clients to discuss high dollars account and ageing past dues to create strategy to get the cash in house.
- Resolving disputes within TAT and process invoicing.
- Promoted safe working environment by implementing regulatory standards, policies and guidelines
- Demonstrated consistent hard work and dedication to achieve results and improve operations
- Created SOPs for the process by finding gaps in process if there are any.
- Handled customer concerns and escalated major issues to supervisor
- Managed complaints with calm, clear communication and problem-solving
- Resolved customer queries and problems using effective communication and providing step-by-step solutions
- Developed strong professional rapport with vendors and clients, fostering timely payments
- Analysed billing procedures to evaluate backlogs and identify opportunities for improved efficiency
- Developed engaging, user-friendly online and in-person learning programmes, targeted to bespoke business needs
- Company specializing in building management systems
- Order to Cash - domain
Process Developer
Genpact India Pvt. Ltd
07.2017 - 06.2022
- Updated databases while complying with GDPR regulations.
- Worked as Accounts Receivable Specialist for Ge-healthcare process.
- US collection on accounts, reducing Past dues is main priority.
- Account management and accounts receivable activities, developing robust strategies to maximize collections and reduce aged accounts
- Worked closely with onshore team to reduce bad debts and clear aged past dues
- Improved existing collections processes by analyzing rejection patterns and denials
- Placed outbound collections calls daily to approximately 30 accounts.
- Achieved production goals by training new employees and incentivizing team members
- Mentoring to new team members
- Maintaining healthy portfolio by keeping an eye on AR aging.
- Reconcile the accounts receivable ledger to ensure that all invoices, credits, payments, and debits are properly posted and matching the books with customer
- Prevented accounts by following up with customers which disregarded promise to pay
- Achieved service time and quality targets
- Achieve internal training targets for the month
- Conducted customer experiences to build brand loyalty
- Conducted detailed account reconciliations, identifying and correcting discrepancies
- Collaborated with the customer service team to improve communication on billing inquiries
- Monitored client accounts for non-payment, partial payments, and other irregularities
- Facilitated training sessions for junior staff on effective accounts receivable practices
- Collaborated with internal departments to resolve billing discrepancies, enhancing customer satisfaction and loyalty
- Improved existing collections processes by analysing rejection patterns and denials
- Developed personalized payment reminder systems, significantly improving the timeliness of receivables
- Recovered lost revenue by persistently contacting customers with past due accounts
- Created repayment plans based on account holders’ financial status and repayment abilities
- Business process management and services company
- Accounts Receivable Specialist
IT Service Desk Analyst
Accenture services
10.2011 - 12.2013
- Asked customers targeted questions throughout troubleshooting to determine smart solutions
- Acted as the direct point of contact for any escalations from first-line engineers
- Provided clear and concise step-by-step technical support
- Managed daily server backups on 20+ computers, in case of data loss due to computer malfunctions
- Conducted training sessions with customers to demonstrate software updates, new systems and hardware
- Offered first-line support for Telephony, SIP, PBX and Phone Systems issues
- Responded to customer emails, calls and live chat regarding technical malfunctions and issues to fix remotely
- Helped customers set up new systems, computers, applications and software
- Communicated technical information to non-technical audiences through easy-to-understand presentations and demonstrations
- Global consulting company providing professional services
Technical Support Associate
Convergys
11.2009 - 12.2011
- Troubleshot internet problems and diagnosed system faults
- Regularly installed latest ICT antivirus software to keep files safe and secure from security threats
- Measured network performance to aid reporting and development planning
- Diagnosed errors, failures and bottlenecks using software tools
- Communicated with customers to deliver clear, helpful advice to technical and non-technical users
- Recorded network enhancements, modifications and maintenance in technical documentation
- Serviced and maintained networks, ensuring optimized performance and function to meet customer needs
- Providing best Internet plans per need of customers.
- Outsourced customer service provider
Education
Bachelor of commerce - Commerce
Kumaun University
Nainital, UT12-2009
Diploma - Hotel Management, Front Office
Advanced Food Craft Institute
Rishikesh, UT05-2006
Skills
Cash Application
Invoice creation
US Collections (B2B)
Bill processing
Dispute resolution
Account reconciliation
Customer relationship
Accounts management
Process training
Email etiquettes
Telephone etiquettes
Root cause analysis
Quality
Interests
Sports and Community Engagement, Participated in various sports and community service activities including cricket tournaments and environmental initiatives, Project Management, Project Management Learning
KEY ACHIEVEMENTS
State level Cricket Tournament, Participated in State level Cricket Tournament, Table Tennis Silver Medal, Won silver medal interstate TT tournament
Timeline
Sr. Associate
Quatrro Business Support Solution
08.2025 - Current
Assistant Manager
Johnson Controls
08.2022 - 11.2024
Process Developer
Genpact India Pvt. Ltd
07.2017 - 06.2022
IT Service Desk Analyst
Accenture services
10.2011 - 12.2013
Technical Support Associate
Convergys
11.2009 - 12.2011
Diploma - Hotel Management, Front Office
Advanced Food Craft Institute
Bachelor of commerce - Commerce
Kumaun University